Aamco Transmissions

Worst experience EVER this afternoon. I called around noon to see if they could do an oil change same day. The man who answered the phone said «Sure, come by anytime after 1pm.» I showed up at 1:15pm and asked if they were still able to do an oil change for my Land Rover LR2, which requires synthetic oil. They assured me they could, and that they had everything needed in order to complete the job. I asked how long it would approximately take, and was told about 25 minutes. So I sit down and begin waiting.
After about 45 minutes, I asked the man at the counter approximately how much longer it would be. He then told me that they didn’t have the correct filter that they needed to replace, so they were waiting on that to show up. WHAT?! This was the first time I was informed that they did NOT in fact have everything they needed to complete the job. When I asked the manager why they hadn’t simply told me this from the get-​go he just kind of shrugged.
Another 30 minutes goes by, and at this point I’m angry. I told him I had to leave, and that it was unacceptable that it had already been an hour and fifteen minutes. He became irritated and said that the guy who quoted me on 25 minutes «over-​promised and under-​delivered» At this point, I was fed up. I asked to pay ahead of time so that I could expedite the process of getting out of there! (And no, he didn’t comp the charges for the oil change due to the huge inconvenience time wise.) So after I pay, I notice on the receipt that they did NOT use synthetic oil, and did NOT replace the filter. He then began to lie, saying both were «typos.» Only to later admit that they never replaced the filter because it still hadn’t arrived at the shop.
After an hour and half, my car finally appeared. No proper receipt, no sticker letting me know when the next oil change should be, no explanation as to how the lack of the filter change could affect my car, no apology. I will NEVER be returning!

The worst experience ever. I had a leak in the floor of back passenger seat of my car when it rains. They couldn’t fix it the first time and charged me. I took it a second time which was a big mistake. They kept the car for a month in the rain and at this point I had electrical problem that was very expensive. Don’t take your car there.

Typically, I wouldn’t review a chain. However, they are quick, friendly, and very affordable. In fact, they’ve offered to let me bring in my own oil (I prefer synthetic), which I’ve never heard of with a chain store.
I go here for my oil changes, I cannot speak to repair or other services.