H&R Block

I would give them zero stars if I could.
Twice we made an appointment with Richard Sowell and twice he was out of the office during our appointment time. I’m not sure what is wrong with their appointment booking system but for whatever reason it allows appointments to be made during times that he is not available or working from another office.
Once our taxes were done, we owed quite a bit (which we had expected). Richard informed us that we only needed to send in a $ 100 check with our tax return and that we would be contacted by the IRS for a payment plan. What he failed to tell us was that there were interest charges that went along with that and didn’t say that we could avoid the interest charges by just paying in full. He actually didn’t even tell us that we had that option, he just told us to include the $ 100 check. So on top of the $ 500 we paid H&R block for their «service» and the money that we owe the IRS, we now had to pay interest…
The staff is very friendly and Richard was apologetic about the mistake but it really didn’t make up for the multiple scheduling errors. Needless to say we will never be going here again.