Hour Eyes

For what it’s worth, this place (1335 G St NW Washington DC) has changed to a Visionworks as of ¹⁄₂₀₁₅. The optometrist is Dr. Matthew Marsich, and he’s the best one in DC. How do I know?
For starters, he improved my prescription from one I had just gotten from a different optometrist in VA. Unlike them, his shop had both pair of glasses I ordered ready – early. Secondly, he got me into contacts on very short notice. Thirdly, he happily gave me a full exam, spending significant time with me and my eye issue, right at closing time. The shop in general, and he in particular, have been extremely accommodating and gracious during multiple visits.
I cannot recommend this place and this optometrist highly enough, and will travel if necessary to use them again.
Awesome.

Apparently if you had an emergency exam somewhere else and want to do the follow up in this location the doctor (because he has not been paid and will not be since it is follow up) doesn’t want to see you. I had been traveling a lot in the past and such a problem never occur with «hour eyes», but I guess when the ownership changed the company changed priorities and now care for the customers is not No.1 priority

AVOID THIS PLACE!
The customer service here is atrocious, in-​person and over the phone. The employees hang out and chit-​chat about personal matters while customers are waiting, and some are dressed like they’re heading out to a BBQ or a club. There’s a young guy with no matters or professional training whatsoever who picks up the phone here. Not only is he rude, he routinely gives out wrong information. He refused to give me a copy of my old expired Rx, and he also refused to order me a new pair of contacts from a new Rx from another physician, claiming that I’d have to go in for (a duplicate) eye exam in-​house in order to do that. I called the K Street location and both were completed for me. How this guy got a job is a mystery to me– there are plenty of more qualified, more polite people with a better work ethic than him… who are out of a job and would do far better than this guy.

I thought the optometrist was unprofessional. He answered his cell phone during my exam so that he could make dinner plans. He also had a poor disposition. It was near the end of the day, so I somewhat could understand, but I’m still paying for quasi medical services here… I shouldn’t feel like I’m dealing with some high school kid.
The icing on the cake was when I went back after only a few weeks because a contact was stuck in my eye. They told me that in order for the optometrist to even see me, I first had to give them $ 50. I just went back to work and googled how to remove a stuck contact, which definitely wasn’t worth $ 50.

The staff here is really nice, however the actual service delivery is mediocre. I was told that my glasses would be available by a certain date, so when I didn’t get a call to pick them up by that date, I called them. They informed me to come in the next day because they would be ready. I got there and there was mass confusion with a series of excuses as to why my glasses where not available (even though they told me to come in). They then couldn’t tell me when my glasses would be ready, and gave me a very vague estimate. I called back a few days later to follow up, and they told me that my glasses were actually delivered, but that they had to reorder them for some other random reason, and said it would be another week. I consider myself a patient person, so what would have been helpful is if they called to just let me know that instead of waiting for me to call back. So yeah, I have definitely experienced better and will be choosing a different store in the future.

These guys outright lied about taking my insurance, charging me $ 100+ to get a glasses prescription. They showed me the bill at the end of my appointment when a phone representative led me to believe I’d be paying zero. They also kept me waiting 45 minutes past my appointment time and the staff was less than friendly. The doctor himself was good but definitely rushed my appointment and I didn’t get a chance to ask him questions.

Very bad service. Have had two separate eye exams here along with contact fittings. First time, the trial pair didn’t come for almost a month, when they kept promising that I’d come in just a week. Next exam, there was a different/​temp eye doctor who was 30 minutes behind schedule, and because I was the last appointment, she actually asked if I could reschedule for the following week. (this if after I had waited for 40 minutes and asked the front desk what was going on). Very unprofessional. Needless to say, she did not do the best job during the eye exam.
I would not recommend this place. Try the several other places right around the corner.

I went here to get an eye exam and order some new contacts recently. I have nothing bad to say about the exam itself. The Doctor was very profesional and a nice guy. However, he seriously needs to look into hiring a new staff! Like other reviewers have said, they are completely incompetent!
I was told that they would place my order for contacts and call me when they were ready for pickup. Well, after an entire month goes by and I get no phone call, I decide to stop by there on my way from home work to see what’s up. I figure maybe they tried to call me and I missed it somehow.
So I walk in and I tell the girl at the desk that I ordered contacts at least a month ago, and was wondering if they were ready yet. She asks my name, and then disappears into the back to look for them. After a couple minutes she comes back empty-​handed and with a confused look on her face. Turns out my contacts were never even ordered! She tried to find my file to see what happened, but guess what? They somehow lost my file! Her excuse was that «the girl who orders the contacts» wasn’t their that day, so that’s probably why they never got ordered. What?! She also said she has no idea how she misplaced my file. Wow…
She went ahead and placed another order and assured me they would be shipped over night. We’ll see if they actually call me this time. I know one things for sure. I will never be going back to there again.

I had a great experience at Hour Eyes. I was scheduled for a early morning eye exam and was taken in right on time. The staff were courteous and professional… and I saved a significant amount of money on my lenses compared to a boutique eyeglass shop I went to last time!

I had a great experience at Hour Eyes. I needed a screw for my classes. They replaced it at no cost. The workers were extremely friendly and courteous.

I have received an eye exam every year for the last three years from this place and it has been a decent experience. The fact that I have had a different doctor each year may have been a warning though (before I moved here, the same guy did my exam every year for the last 10 years. maybe its a DC thing, I don’t know.)
This year the experience was horrible. The doctor was the absolute worst. I went in for my annual eye exam and to tell the doctor about some problems that I was having with my old brand of contacts. He basically told me that I was prescribed the most popular brand of contacts and that nobody else has complained about them as if to suggest I shouldn’t be complaining about them either. I expect a doctor to understand that everybody is different and what works for some will not work for others. Yea, he may have just been having a bad day, but that’s the nature of the business. If you want people to come back then you have to actually listen to them when they have a concern. Sorry hour eyes and Mr. Doctor jerk but I won’t be taking the chance of getting more attitude from the guy that I am paying to listen to my eye concerns. I won’t be going back.

Hour Eyes in DC, by the White House, started out great in my opinion. They were able to get me in for an appointment in a very timely manner. The examination and service at the initial appointment were great. I can say, that their prices did seem a bit high though.
Where Hour Eyes really dropped the ball was the followup. Trying to get my glasses was the worst — there was a ton of confusion, my glasses were not ready when promised, they tried to tell me that I had already picked them up etc… It is a shame that the follow up was so bad, because I really did enjoy my initial experience there.

You don’t need glasses to SEE that this is the most unprofessional and disinterested optometry store I have ever experienced. Have not been to the 14^th & G Street location in 3 years. Walked in today to peruse for a new pair of glasses. As one Unilocaler stated, when you walk into the store, you are gaped at as if you were asked a physics question on Jeopardy. No smiles, no welcoming, no how can I help you, just stepford stares. Asked an attendant to unlock a case so that I could look at the frames, and It was met with tea party resistence. I abandoned the project and left the store.
I believe that professionalism is cyclical. You can not possibly have this extreme and the practitioners not be too far removed.

I am never patronizing this place again. Went here for a contact lens exam and to reorder boxes on June 24^th. The exam itself went fine and the doctor was nice and all. It’s the staff that is completely incompetent. When I ordered my boxes of contacts, I explicitly stated that I needed to have them shipped to an address in California b/​c I would be out of town for a month. I wrote down the «ship to» address and they assured me the contacts would arrive in about 5 business days.
Nearly 2 weeks later, still no contacts, so I called to see what’s up. The woman tells me they’ve shipped and should be arriving soon, that they might be taking longer due to the holiday weekend. (4^th of July had just passed). Sure, okay, whatever, I’ll give it a few more days.
A whole week later, I call again, and this time the woman tells me that it looks like they never shipped b/​c she couldn’t find any tracking number attached to my file. She tells me to call back to speak with the person in charge of ordering contacts. I called back several times and could not reach the person I was trying to reach nor the original person I had talked to. Finally I find out from my roommate in D.C. that my contacts arrived at my apartment there… NOT in CA where they were supposed to arrive! By this time Hour Eyes has place a completely new order for my boxes and I was told this week that they’re on the way and that I have to return the other boxes when I get back to D.C. So here it is nearly a month after my original appointment and still no contacts! I’ve been wearing the same daily pair for weeks and my eyes are NOT happy about it. Avoid this place at all costs.

Awful. The doctor is very nice, but his staff and the service is horrible. Very long waits and slow service, even with an appointment. After 15 years of wearing contacts, I developed my first eye infection ever after one of their exams. They upsold me to a more expensive brand of contacts that was incredibly uncomfortable. It’s been three weeks, I still haven’t gotten the lenses that I ordered, and no one seems to care.

While the doctor was decent, the service was horrible. I went in on a Saturday and got my new glasses. The salesperson told me that they would be ready by Monday at noon. I asked her if they would definitely be done, because I would be coming during my lunch break. She assured me they would. When I showed up on Monday, an hour late, they told me they wouldn’t be done for another hour. While I was upset, I just came back in the afternoon. This is when things went from bad to worse. The salesperson got my glasses and started bending them because they were too wide. Then, she discovers that the technician put in the lenses WRONG and one LENS was TOO BIG. So I had to call back the next day to talk to the general manager., which they told me she would be in. When I called the next day they told me that they general manager would not be in for TWO Days. I called back later to see if I could talk to anyone and I finally got the original sales person. She told me that they were going to order it from the factory because the frame was BENT BEYOND REPAIR. She told me it would be five business days. Now, seven business days later, I called. They told me it would be a MINIMUM of TEN DAYS from the order. The salespeople don’t know their right hand from their A**. As soon as I get my glasses, I will be asking them to give me my records so I can transfer somewhere else. They have the most incompetent staff I have ever met.

I can’t speak to the optometry service, but the staff were nice yesterday when we stopped by to get my glasses fixed. For $ 5 they replaced the nosepieces, and as a bonus they cleaned the lenses (so I could better appreciate Robert Downey Jr.‘s hotness in «Iron Man»). It took about five minutes. Solid.