For Eyes Optical

This was an amazing experience! Dr. Lee made this the most fascinating trip to the eye doctor ever! The entire staff was ridiculously friendly, and Norbert was diligent in working with me on selecting just the right frames. He was helpful, professional, and made what is usually a stressful event, a lot of fun! I highly recommend this location! It felt more like a salon experience than just a simple eye exam/​glasses purchase.

I was seen at this location in January 2016. The staff showed great customer service in addition to my eye glass and contact exam from Dr. Sutton. The floor manager «Norbert» was very accommodating (awesome) ensuring all my needs were met. He explained my insurance benefits in detail, went out of his way to help me find the perfect pair of glasses for my facial structure and also encouraged me to buy a year’s worth of contact lenses so I would have them readily available as needed. I must say it is hard to find great customer service, I left the office not only feeling great but looking great. I will definitely return for my eye care needs. I also have scheduled my daughter and husband for appointments as well.

This was my first time here and I had an excellent experience. I was greeted and helped by Erica, originally I wanted to get some glasses fixed. Erica convinced me to get an eye exam (which I realized was well overdue) she had such great customer service and patiences while she explained the whole process to me. I will definitely be coming back to this location because of her!

I got in and out in a remarkably quick time. Frames I really like and Norbert was very good at explaining all the options, what they did, what insurance covered etc. thanks much!

This place was wonderful. The service was excellent and I have to give a special shout out to Erica who truly made the experience fantastic. She was so helpful and accommodating, and she made sure I was set up with what I needed. I will come back for her!

Dr. Lee is great — he’s seen both me and my children and he is very personable, professional, and answers questions well. However, the staff is weird and needs better training. I was really taken aback when the person who gave me my contacts refused to provide me with solution as I picked them up. In the 20 + years I’ve worn contacts, that’s a new experience.

I have a congential cataract so research the heck out of optometrists and always go to well recommended clinics/​specialists. I would not normally go to a Four Eyes for my eye care, but that changed once I met Dr. Tommie Lee. I needed a doctor’s authorization to get my DC license due to the cataract. I was grumpy after dealing with the DC DMV. I called to get an appointment ASAP and the friendly receptionist got me in with Dr. Lee right away. He is fantastic! I’m tired of doctors talking to me about my cataract as if I haven’t lived with it for 39 years. Dr. Lee treated me with respect and almost like a peer regarding what I knew about my cataract, but he also took the time to talk to me about new things he had heard about research, in the area of congenital cataracts. He asked smart questions and treated this like a proper exam, even though I was in a rush to get back to the DMV. He noted my dry eyes and asked about drops I was using. He noted improvements to contacts since I last had a new pair and talked me through pros and cons of moving to a soft lens. He’s very professional and has a great rapport with his patients. I’m happy to keep going back to him for my eye care.

I strolled into For Eyes and into eye glass paradise. Paul Allen, as honest as they come, offered that it was that likely a delicate pair of frames would survive swapping out old lenses for new; others had said too risky to even try. At For Eyes, the impossible is possible! The «operation» was successful… score one big point for For Eyes in Metro Center. Paul also noticed something awry in the prescription from my (outside) opthamologist; he consulted with the independent optometrist at For Eyes (without charge) and telephoned my (outside) opthamologist. Score two points. Very reasonable prices and refraining from even trying to sell me what I don’t need. Three points. I am told that For Eyes changed management a few years ago; that may explain the low ratings a while back. This is one very happy customer. By the end of the experience, I truly feel as if I had made a friend in Paul Allen.

The front desk and Dr. Sutton at For Eyes are PHENOMENAL. The front desk was incredibly kind and helpful, and arranged a way to hold my payment on contacts until the next day so I could use my FSA card I had forgotten at home.
Dr Sutton was very attentive on my first visit; she was very polite and explained things in a way I understood but didn’t talk down to me. I needed to come back on a second visit and it was no charge to try another set of contacts.
She needed to prescribe a specific regimen of eye drops and when I called to be reminded of them the next day she immediately remembered who I was, what she prescribed, and walked me through what to buy at Walgreens.
Absolutely a life long customer (as long as I’m in DC) and recommending Dr. Sutton to everyone I know.

I had an overall excellent experience here. Yes, some of the front desk staff are inattentive, but once you do get their attention, they are very helpful, courteous, and professional. My insurance gave them trouble, but they remained pleasant and got it taken care of for me.
Dr. Lee was great, and really took the time to get to know me. He also gave me some new information and tips on an existing eye condition, before my exam.
Nobody pressured me at all to buy new frames, but when they saw me browsing, they came over to help me. I got very good advice on what worked (and didn’t) for my face shape and coloring. I just got my glasses and am very happy with the quality of the lenses, too.

I have been going to this store for several years and the service has always been fine. But two weeks ago it was out of this world. It was efficient, fast and helpful — and an incredible bargain to boot because they were having a great sale!
And as far as I am concerned, all the credit goes to store manager Paul Allen. He helped with my 1) frames, 2) lenses — including which package was the best for me — being helpful, but not at all pushy 3) fitting. And when I came in to pick them up, he also did the adjustment.
If you do visit this store, try to get Paul to work with you — that way, even if you don’t encounter a great sale, you will definitely experience outstanding service.
MJR 3÷23÷2014

I am indeed a fan. I was very skeptical AFTER making my appointment THEN reading the reviews. Then I thought — I’d just go see for myself. I’d just be walking 1.5 blacks from my office.
I entered the store/​office and I was greeted immediately (even by a young lady who was assisting someone else). I walked to the counter where the «assistants» were sitting and they ALL greeted me very pleasantly. I identified myself, my appointment was confirmed and I was given papers to fill out (my first visit).
I waited maybe 5 minutes after I completed the paperwork before being taken to the back with Dalita (I’m probably spelling her name wrong) to get my appointment rolling. I waited less than 5 minutes before Dr. Lobaugh came and scooped me up out of the main area.
Dr. Lobaugh was pleasant, greeted me with a smile and a handshake and lead me into his office for the exam. We spoke briefly about why I came in and any other concerns that I might have. I didn’t feel rushed. In fact, I was surprised at his PERFECT demeanor. Dr. Lobaugh explained EVERYTHING that he was preparing to do during the exam. He was calm, therefore, I was calm. We talked about getting older — my birthday had just passed and he mentioned that his birthday was coming up. I passed on the glaucoma test but will go back again soon when I have more time (didn’t want my eyes dilated for 2+ hours since I was heading back to work to get on the computer).
Dr. Lobaugh walked me out of his office, escorted me to the counter where the «assistants» where, shook my hand again and wished me a great day. This was by far the best eye exam that I had in a very long time. Everyone in the office was extraordinary.

Doctor Lee, the optometrist who saw me, was very thorough and personable. Unlike other doctors’ examinations, I did not feel like he was rushing or worried about how many patients he had to see that afternoon. He gave me valuable information, while also being efficient with both our time. I’ll be back.

Like the other review said, some of the staff is pleasant, some isn’t. I explained to the woman who did my basic tests that I was in because I broke my glasses and needed a new prescription for a new pair. Knowing this, she made me go back out to the waiting room when we were done without my contacts… didn’t even lead me in the right direction when I couldn’t see a foot in front of my face.
I thought Dr. Lee was great at first. He explained the basics about the eye and nearsightedness and was very friendly. Unfortunately as I walked back to work with the trial contacts he gave me, I noticed everything was blurry out of my left eye. When I went back for a follow up, he mentioned a slight astigmatism in that eye that he didn’t tell me about the first time. It was simple to fix, just go back to the type of contacts I previously used. Now, a while after my visit, I’ve noticed a prism measurement on my prescription. After some research online, I’m realizing it would have been very useful if he had explained this to me. I declined getting prisms in my glasses because they cost more and I didn’t know I needed them. Now I’m reading that not correcting this can cause headaches. I specifically asked him if my eyes could be causing the headaches I frequently get.
Looks like I’ll be going to a new optometrist with plenty of questions.

This is four stars for Dr Lee. He is a great optomistrist and was very helpful and comforting when I had an eye problem

While I no longer get eye exams here, unfortunately, I have to use this place in order to get my discount for contacts through my insurance. I’ve just spent three weeks calling every few days to get my contacts filled. They accused me of using an expired prescription although the doctor’s office told them twice it was not. Whatever you do DO NOT DEAL with Cindy. She is clearly not trained in customer service and seemed to relish in telling me «we can’t sell you contacts.» This entire experience is inspiring me to get Lasik.

I bought a pair of glasses here. I wish I didn’t. The staff is not helpful whatsoever. They are happily chatting between themselves. I practically had to demand service. I should have just walked out the door, but they had some well-​priced glasses that looked good on me.
After I received them, the woman failed to fit them to my face. At one point, she got frustrated by her own incompetence and declared that the fitting was good enough. I had to ask for a more experienced employee to finish the fitting.
I understand that price-​competitive stores are just that. But it is a bit over the top to have an employee frustrated at you because you actually demand they do a good job. How dare I ask that the glasses were not crooked on my face.

Customer service is fine DEPENDING ON who you deal with. Some SUCK and some are good. I have been coming here for years to see Dr. Lobaugh, he is great and always pleasant. Never had any issues receivng my glasses or contacts.
I had one issue with this place, that was the insurance companys fault but the woman I was dealing with handled it poorly. She withheld and tweaked information she shouldnt have because I guess she didnt want to take the blame or she didn’t know how to explain it. It was really silly and made things a lot harder. It was to the point I wanted to do something petty like knock over some sh*t.

Dr. Tommie Lee is great. He is the only reason For Eyes gets any stars at all. As an optometrist, he’s lovely.
His staff are horribly rude. The person who sold me my lenses was brash and took forever. The person who called to tell me my glasses are ready had a hard time talking to me because she was busy talking to someone else and must not have realized she had someone on the phone to explain something to.
And then when I went to pick up my glasses, the woman started bending them in several ways without giving me a proper fitting or asking me. These were ALREADY MY GLASSES AND THEY ALREADY FIT. She made them feel like ass, then tried to bend them back, and at no point did she ask me to try them on or see if they were comfortable. She also did a crap job of cleaning them.
Dr. Lee if you see this, I implore you — get better staff so I can keep seeing you.

I’ve never written a Unilocal review before. That should highlight how horribly unbelievable my experience here was. Dr. Lee was very nice and informative; however, his support staff is unbelievable rude. It’s as if he is not paying them to work. Or at least, they seem to dislike working there so much that they would rather not have jobs than to help you at all.
On two different occasions I was subjected to their inability to work effectively. First, I came in after being called to come in to pick up my contact order. I had to wait over 45 minutes after checking in only to realize that the entire staff member had to do was to indentify and hand me my order from behind the counter. Why she needed me to wait 45 minutes for that is still unclear. I came right in after they called to say my order was ready and they had been sitting behind the counter the whole time.
The second incident just occurred over the phone with Avis, the staff member responsible for insurance matters. It is unfathomable how rude she was. I wanted clarification on the charges on my bill and was instead berated for how insurance companies don’t pay on claims and that some customers (like me) need to be overcharged for the office’s finances to balance out. Seriously? This is your business model? Had I not been the person who had placed the call in the first place, I would have thought I was being pranked.
Although this place is close to my office, I will not be going back. I will take my allegedly unreliable insurance payments elsewhere. (And will be disputing my other charges with my credit card company)