J.Crew

I bought a sweater and shirt in December at this location. The sales associated asked me to swipe my credit card three times for the transaction and assured me it would post only once. Shocker– it posted to my credit card three times. An understandable mistake.
However JCrew told me to call my credit card issuer. My issuer sent a dispute to JCrew and Jcrew replied that I made three transactions of 112.31 for a total of 336.93. Yeah they said I bought three of the same exact same color and size shirt and sweater at the same time in three separate transactions all posted at the same minute. Absurd.
I called the store to discuss with the store manager and this person was never there. It was a male name that begins with M. I cannot remember the name. I left numerous messages for the manager to call me back and they never did. Unprofessional.
I almost wonder if the associate that processed my transaction ran it through the extra times and took the cash and or merchandise. Who can say. Potentially unethical.
I did reach out to the Better Business Bureau and they are assisting me with resolving this issue with JCrew and or my credit card company as well. If JCrew had stepped up and made it right then it would have never gone this far so I completely blame this store for the problem.

I love J. Crew, this location, absolutely not! This particular location I seldom visit because I’ve had an unpleasant experience in the pasts, after contacting customer service and corporate the manager reached out to me so I decided against leaving a review, giving them the benefit of doubt.
I went in last night because I needed an outfit to wear to my office holiday party. Not only was the cashier cold, I asked for two shirts in sizes that weren’t on the floor and she said she had to wait for a manager to come upstairs so she could check. I went downstairs to look around while waiting for the items to be found. 15 minutes later, I go back up stairs, and she forgot to do the stock check. The manager was helping another customer while two people were waiting in line. The cashier came back with only one of the two shirts I wanted, annoyed I just purchased a dress. As I exited the store, the alarm went off and the security guard told me I was fine, luckily to my better judgment I checked the dress and noticed a big sensor. Obviously, I wouldn’t have been able to wear the dress with a sensor still attached. I walked back over to the register and the manager removed the sensor for me, never once apologizing. I will never shop at this location again!

I’ve been to countless J. CREW locations in DC, VA, MD and NY and this is by far their best store. The service was so warm, attentive and personalized that it reminded me of what Nordstrom used to be. Their Georgetown and Tysons Galleria locations may have a larger selection but this location has the best service — by a wide margin.

This location of J Crew is a good one. I walk here regularly on my lunch break. J Crew makes quality clothing and the pricing is a little on the high side but for the most part it’s worth it. I’ve gotten silver flats, a striped tee and go back weekly to see what’s new.

This is my first time reviewing a clothing store.
I came here during my lunch break and tried out the sizing for similar pieces of clothing I wanted to purchase online. Online there was an extra sale for Ludlow clothing. I found the same or at least identical shirt for full price. I knew I would purchase the shirt online, but I wanted to know the feel and fit.
I tried the shirt and pants on to see the fit and everything was going well. However, I think they were short staffed because 3 – 4 guys were waiting for one person to help them out. One person was asking for help for tailoring and his attention went towards that patron. I don’t personally mind because I was only trying on clothes, but I didn’t know where to put the clothes once I was done trying them on. I waited a bit as he was attending to patrons, but after about 3 – 5 minutes of awkwardly waiting in the fitting room area, I gave up and left the clothes in the room.
I do like the location as it is near work and metro center and the area is not SUPER busy, unless you count the constant field trips to the nearby museums. Besides those, I like the store.

The downtown location is good, easily accessible by metro. But the customer service my first time here was weirdly unfriendly (hostile stares by one particular sales woman who stood around yukking it up with a couple of male customers when not giving me the stink eye), which discouraged further visits for about a year. I tried this store again recently and the service is hit or miss.
Generally, the sales staff seems more helpful in the downstairs area for some reason. By «helpful,» I mean they sometimes ask if you need help. Not sure why the JCrew store has poor customer service when the Anthropologie store next door is able to provide so much better, friendlier interactions. My guess is that the JCrew manager at this location is either absent or just not doing an acceptable job.
I recommend that you shop online for JCrew items rather than in this store. It will be a better shopping experience.

Nice J Crew store but no after Christmas sale?! Seriously? With other jcrew stores and jcrew online having major sales how can this store ignore the fact it is after Christmas? That is ridiculous.

Easy location with Metro stop and all the benefits of any standard J.Crew.

I LOVE this J. Crew store. I live nearby so I’m constantly in this store and have nothing but good things to say about it. I travel frequently for work so I often miss out on all the good sales and promotions going on but the staff has always been willing to go the extra mile to accommodate me and make sure I’m able to take advantage of sales, even from around the globe. They’re also really understanding when it comes to exchanges and returns, which is a godsend when you’re spending top dollar for high quality clothing. It’s little things like this that make all the difference when deciding where to shop.

I was pleasantly surprised by my experience at this j crew location. The sales people and manager were really helpful and did everything they could to help me with a return. The show is not huge but I didn’t find it cluttered, since the sections are well laid out. Will definitely be back!

Unfortunately, J. Crew Metro Center is a victim of its location. Downtown is a mixed clientele so you won’t get the same customer service you will in Georgetown or Friendship Heights.
Sunday I went to purchase an item and the store clerk seemed overwhelmed by me waiting and a caller on the phone requesting an item. Whooooa that’s a lot. (Where’s that sarcasm font!) I had a question about purchasing an item with a student ID discount and he said, «you should just come back.» Really? At every other J. Crew giving your student email suffices.
I then called just now to see if the item was still in stock and got a bumbling idiot on the phone. While waiting for her to check, someone picked up the line and started dialing in until I shouted hello! And they seemed surprised that I was on the phone and asked what I wanted. I said I’m waiting for a sales associate to return with an answer.
Back to waiting… and then someone picks up again asking if I needed help.
How many idiots does it take to operate a phone? Apparently more than one.
If you’re looking for an enjoyable shopping experience, I’d avoid. I thought having a location downtown would allow me to avoid the hassle of trekking to other locations but alas, I’ll do it to avoid the painful experience of the staff.

I hate that I didn’t have the great service experience that the other reviewers had; otherwise, I would have actually made a purchase. And this was the second time I’ve visited this location and gotten the same cold shoulder.
I went in on a Monday after work, with a specific item in mind that I wanted see if they had. I did a lap around the entry-​level floor, searching for the item, but also waiting for SOMEONE to acknowledge my presence. To no avail. So, I went downstairs to see if I might find the item there (I didn’t), but again, no one spoke to me at all. I must have passed at least 5 employees, a few of whom actually *looked* at me and STILL didn’t say a word. It was obvious that I was searching for something, and yes, I could have gone and asked them for help, but the most basic of retail training teaches you to anticipate customer needs by at least asking if you can help them before they can ask you for said help.
Seriously, this is J. Crew, not Louis Vuitton, so the diva attutide is completely unwarranted. Actually, I recieved the best service of my life at a Louis Vuitton store, so I mistakenly insult LVMH by using it in this example.
I will not be returning this J. Crew again. The associates clearly wanted neither my patronage nor my money.

This store gets 4 stars for the mere fact that they are SUPER nice here and offered me a beverage while I waited for my hubs to try 5000 things on.
The person who assisted the hubs was not only dressed very kewl, but he had a nice personality and made us laugh. He actually seemed to care that the shopping experience was a good one. As with all J. Crew stores, it was super neat and things were displayed well together — shoes, bags, etc.
I’m sure we’ll be back — not for me, as I’m no longer a J. Crew addict but hold on to my J. Crew items from past seasons, but for the hubs. I like the hubs’ options here.

The security guard greeted me and told me I was the first customer of the day. :-)
As I started to look around, one salesperson greeted me and asked how I was doing. Then another asked how I was doing and what I did for a living and whether I lived and worked nearby when I walked past her folding clothes.
The upstairs (main level when you walk in) houses the women’s collection. Downstairs is where you’ll find the men’s collection, sales sections for men and women, and more women items such as shoes and bags.
I thought the store was small, but given that I went on a Tuesday morning, and there was only one other customer when I left, it didn’t bother me much. I found the colorful items neatly folded and arranged in a very aesthetically pleasing way.
The other two salespeople working downstairs also greeted me and asked if I needed any help.
Everyone was super friendly! A great experience even if I didn’t buy anything.