Jos A Bank

Can someone tell me how one does not get an apology when the shirt they ordered came in the wrong size? An apology?
I walk into this place and I get attitude from the get go. I said «I’m looking for my shirt that came in; could you please steam out the wrinkles for me.» The guy literally gives me a stare. A stare. What is this, a dive bar? Did I bump into your girl? Or, is this a men’s suit store?
Then comes the run around. «Oh, what’s your name again? Don’t have it here. Hmm, let me go check again.» All the while, the other salesperson is transparently trying to shame me that I asked to have my shirt without wrinkles. (What, are we all supposed to have friggin ironing boards at home? To whom do you think you’re selling? It’s a men’s suit store in D.C. Maybe we need a shirt ready to go. Oh, gosh, I’m so sorry you have to work.) The salesperson trying to shame me for expecting service, while his partner-​in-​crime searches for God knows what in the back – does so in this rather comical way: «so, are you watching the Super Bowl today? Oh, yes; I can’t wait to get home. We close in 5 minutes, you know; yep, then I am going to settle down into my living room and watch the Super Bowl as soon as I’m done here; you know, it takes 10 minutes to steam the wrinkles out of a shirt.» And, I don’t give four flying pigs if it takes 30 minutes. Do I look like Peyton Manning to you? I’m not your Super Bowl ticket.
I’d like to see the Super Bowl too. But, I’ve been working all day – just like you, except I’ll be working every day next week too. I have zero guilt over asking you to spend just a few minutes of your time taking wrinkles out of a shirt I need to wear tomorrow and if you don’t like it, go work at a fast food joint. Your customers won’t demand so much.
Of course, as it is, the shirt I ordered came in the wrong size. (Or, the salesperson just pretended it did; I wouldn’t put it past these evidently rabid football fans just to screw with me. That stare, after all. .. .) So, now I have to wait another 3 to 5 days to get a shirt I needed 3 days ago.
But, but. What really gets me? Is I received no apology. Just a curt «I’ll reorder it» from the stare-​me-​down man.
You’ll reorder it? Do you not see what has happened here? An abject failure of basic systems that operate under the name that appears on your paycheck? You’ll just «reorder it?» You’re too high-​and-​mighty to give me even a gesture at «we’re so sorry for the inconvenience?»
F you, Jos. A. Bank. I’ve spent thousands at your stupid store just in the last month, and this is not the first time in even just two weeks I’ve had you enter into my life as a problem. I have enough to deal with. Who said you could take up space in my head as a challenge? Do your job. If you don’t want your job, quit. Make me, and all the other customers otherwise subjected to your nonsense, happier.
If Jos. A. Bank treats me this way despite how much I spend there, imagine how they’ll treat you.
(Oh, and their suits suck. I only shop there because I know what to look for. If I try on enough suits, I can find one whose armholes are not cut wrong by whichever overseas persons cut Jos. A. Bank suits. If you know less about suits, just ponder a moment how royally screwed you will be by Jos. A. Bank customer service.)

Cannot cancel a rental over the phone (I think this is a lie). Unwilling to make adjustments to an order you pay for. Do. Not. Use. For. Wedding.

Absolutely terrible customer service and suit/​fit/​pricing knowledge leaves much to be desired. We tried to set up an arrangement for our groomsmen and were told one thing by Michael and Sam on April 18^th only to return a few weeks later-​as promised– and were told the exact opposite. Not reliable at all– do not trust them with your big day. Very disappointing!

I came in for the always pleasing 3-​for-​$ 99 traveler shirts and left with exactly what I wanted/​needed!
Doris was on her game and set me up nicely. I have a big ol’ neck and needed shirts that weren’t out front. Doris went to the back and came back with multiple options and suggestions. We found three shirts and she moved me right along.
Checkout was a breeze and I was on my way. Thanks again, Doris!

I saw the 4 suits for the price of 1 deal and decided I would take advantage. What is not included in the price of the «deal» was the price of alterations for the suits. The suits require alterations in every case and the price-​tag for alterations on 4 suits was $ 287.
Also, there were no $ 300 – 500 suits to try on, so I ended up paying over 1k for the «deal» before the alterations (like most places they use the price of the most expensive suit to set the deal). All in all it was around $ 1500 for 4 suits. Not a terrible price, but certainly not what was advertised.
I won’t be returning for any more deals. For that kind of money I can go to a non-​discount fashion store.

Quite attentive custoner service. I’ve been coming here for a few years and seen new staff every now and then. They really helped out when I was first getting suits and worked with me when I wanted a suit replaced that was no longer in stock. I just came in today looking for overcoats on sale, Doris was really helpful and patient with me, as we both looked up the options at the store and online to figure out what was the best choice to go with my suits.

Like MW, all JOS A Banks sell the same stuff. The staff here was helpful. I didn’t like the quality of the suits but that’s not in control of the staff. I also did not like that the tailor was not there when I was trying on suites.

I’m not a suit snob and don’t wear one every day, but after receving a voucher for a free suit from Gary Sinise Foundation, I picked this location to purchase my suit. The entire staff there were friendly and beyond helpful. John did his best to make sure I had what I wanted and what fit. He spent a considerable amount of time looking for a particular size but to no avail. I was fitted and the alteration was ordered, I am to pick up my suit in two weeks. Perhaps if I wore suits every day, I might want a little faster service, but seeing as this will be only for special occasions, the timeframe was fine. This store seems to have a loyal clientele and everyone was made to feel welcome. The staff is very professional. I will follow up once I pick up my suit.

Never again. Save yourselves. These are not nice people. You can do better most anywhere.

I went to pick up the suits I ordered during my lunch.
What a painful process!
First, the sales clerk couldn’t find the suit I had ordered, and had to look for it for about 15 – 20 minutes.
Then I tried on the suit that I had their in-​house tailor hem for me. The pants were WAY too long, by about 2 – 3 inches. So I showed the tailor the pants and stood in the mirror showing him that the pants were still too long.
He then ARGUED with me! Insisting that I asked for them this length, and that they looked just like the «full break» picture on the wall next to the mirror.
Obviously, they were way longer than in the picture, so I told him I would like them fixed. After a little bit more squabbling, he took them in back and hemmed them to the correct length.
Awful experience. I will not be having any more tailoring work done at this store.

Tried to sell me a jacket and pants that «almost» matched… shouldn’t have to convince a store that sells suits that you want your pieces to match. Three and a half weeks just to hem the pants (which were a bit too short) and when I pick up the suit, was given the wrong one and had to go back to exchange. Taking my business elsewhere.