William C Smith

I lived in a William C. Smith building (The Dupont Apartments) for about 18 months starting March of 2012. I have never had a better rental experience. Hollie, the leasing agent, was very helpful and got all the paperwork done quickly. Carlton, the super, likewise made living there a delight. I also felt like the price was always reasonable, and the apartment itself was gorgeous — 11 foot ceilings! I got treated fairly and with respect, and they paid my deposit back before I even asked for it. I did not realize until I left how much better WC Smith is than several of their competitors, and I find myself now wishing I lived in one of their buildings.

This construction company has been extremely difficult to deal with. I purchased one of their new condos that they build. They said they will repair things that I discover once I move in. I’ve provided them a list of things that need repaired and now they won’t respond to me.
Once you’ve paid and moved in, good luck getting any assistance from them. They were non-​reponsive before I settled, now they act as if I don’t exist.
Be very cautious when dealing with this company.

Borderline Slumlords — easily one of the most inattentive, unorganized, poorly-​managed companies I’ve ever dealt with in any industry.
If you’re in the DC-​area, I would advise staying as far away from this company as possible. It’s worth paying the extra couple hundred dollars a month to deal with nice people that actually care about your well-​being and the upkeep of your apartment.
From my one year of experience with them, here are some of the highlights you can expect when you sign your lease with WC Smith:
(1) severe maintenance issues (i.e. mold, leaking pipes, exposed flooring, warped/​rotten wood) with no prompt response or resolution by maintenance (e.g. took one month to repair a leaking ceiling)
(2) basic lack of cleanliness and pest outbreaks (i.e. bugs/​roaches in many of the apartments, rats in the trash area) with no prompt response or resolution by maintenance (e.g. took 6 months of requests to get an exterminator)
(3) stolen property from «locked» facilities (e.g. I’ve had packages missing from «secured» mail room, my bicycle was stolen from «secured» bike room)
(4) delayed delivery and/​or lost mail, UPS boxes (e.g. management holds onto deliveries until it is convenient for their schedule to deliver packages; in one extreme case I had a FedEx delivery with a dated time stamp of February 18^th that was not delivered to my door until April 3^rd)
(5) careless and borderline negligent company management that dodges calls, refuses to return voicemails, loops you in circles sitting on hold trying to get a hold of someone – getting a hold of President Obama is easier – you are simply a burden to them, there must be no incentives or motivation to help its tenants because it clearly shows in their service

Run very far. There is much more friendliness and professionalism given by children.
The Dahlia building lacks insulation, drafts are felt DAILY.
This building has roaches, the LARGE ONES, and they crawl under your door, and I have OCD my home is always, and has always been spotless!, so it is NOT a cleanliness issue!
The biggest problem is their lack of respect for their residents. Calls and emails are not returned, you are talked to as if YOU ARE A PROBLEM!
Water outages weekly due to a constant maintenance something!
After a long day at work while watching tv, expect power outages as well, and the maintenance man says «sorry its an old building, wiring is bad»
Speaking to these representatives gives me a bad day ALWAYS, Even their voicemail greetings sound rude., just call and listen!
Choose Bozzuto Management! The minute I walked in I felt a difference and I see now why Bozzuto is #1!
Please spare yourself the money and time and headache, there is much more better out here in the District! I would not recommend doing business at the Dahlia or W C Smith even if it was free! Please listen!
Regards,
A CURRENT VERY DISPLEASED resident.

Aria on L – The folks I worked with at WC Smith were highly professional, attentive, and friendly. (Serious shout out to Holli) My move in experience couldn’t have been smoother, and I was dealing with an out of state, complex move. The building is amazing, the location is ideal, the fit and finishes inside are top rate, and the layout is perfectly designed. Overall, I don’t think anyone could have topped my experience with Holli/​WC Smith.