CVS Pharmacy

The pharmacist on duty today (relatively young, slender, Asian-​American woman) was shockingly rude and nasty toward us, for absolutely no reason. Completely unprovoked. I was quite taken aback by her demeanor and behavior; I rarely write Unilocal reviews but felt compelled to in this instance given how horribly we were treated by this individual. I submitted a complaint with CVS Corp offices. It was clear that her coworkers in the store were aware of this problem and tried to be consoling when I spoke with them. This person should not be allowed to interact with customers. I can’t imagine acting so rudely toward anyone, under any circumstance. Incredible. Disgusted.

Long lines and employees who can’t handle simple transactions. They do this thing where they have an employee greet everyone but they can’t put more than one behind the counter when there is a checkout line.
Seems like DC people must be working there with the brain capacity of a DC resident.

I’ve been to CVS stores since they came to the northern Virginia/​DC area years ago, and this is the best CVS I’ve ever been to! I moved near Eastern Market in February and was looking for a new CVS to go to since I use them for my pharmacy. The one at the Eastern Market metro is a bit small and seemed short staffed on customer service so I tried Navy Yard. Although I wish their pharmacy was 24-​hours, this is a great CVS! Always someone to greet you to help you find what you need. I generally use a coupon or get their in-​store deals, but sometimes they have run out of the product on the floor. I simply ask them if they have it in stock and they bring it to me and replenish the stock. In addition, they always have enough registers or self-​serve counters open that you rarely have to wait to check out. Unlike many other CVS pharmacies, I’ve been pleased that there aren’t long lines in the pharmacy area (at least 90% of the time there aren’t). The pharmacists are efficient and any issue or question I’ve had has been resolved. It is conveniently located across from the Navy Yard metro as well as a Capitol Bikeshare. Whatever the management is doing to keep this store running well, I hope that they keep it up!

Great location! The store is located directly across from the Navy Yard Metro station. This is a standard store with the usual beauty, snack, and pharmacy items. A unique feature is the door greeter who greets you every time and is looking out for shoplifters and keeping the riffraff out. Also, there are several food trucks located in front of the store.

It’s next to a Metro stop, and a variety of things are close by, including Nationals Park. Not the largest CVS, but it had cheap cold drinks on a hot day, cough drops on sale when I had a cough, and plenty of self-​checkout stations. Good enough for me.

This cvs is great. It’s odd to consider a basic drugstore great but this one is. The people that work there are always friendly and helpful. When you walk in, there is a greeter there that asks if you need help.
Product selection is standard; I usually only run in for odds & ends. That being said, good selection of diet soda, gum and nail polish!
Obviously don’t go out of your way to go here but I wanted to recognize the workers for being so nice!

Entirely understocked and overpriced. But its also the only cvs/​convenient store in the area… If you can avoid it, go elsewhere. If you can’t, enjoy spending way too much finding things that may or may not be there for twice its value.

***This CVS is very close to the Navy Yard metro station and Nationals Park, which makes it very convenient; a pretty good selection of stuff; lines get long here on game day though***
I am not sure what the parking situation is, but the area looks pretty residential so you might be able to find free street parking.

Ever since they added self-​checkout, lines are minimal. The staff is always helpful and friendly, never rude. –1 star because sometimes they sell milk that expires within a day or two, not the usual 1 – 2 weeks.
Location is amazing. Great for anyone.

This is a small corner CVS, it doesn’t have a ton of stock but the staff is always nice and since their remodel they have kept it much cleaner and better organized.
I live just down the street from this CVS so I go there on a regular basis for various forgotten household items and prescriptions. Recently I ordered some photos postcards to be printed there to send out with our wedding thank you cards. They were printed and given to me without envelopes. The lady who was stocking the greeting cards was extremely helpful in getting me the correct size envelope for my cards and made sure that I got them at no additional cost.
I have other options as far as convenience stores but the customer service at this one will keep me coming back during my times of inconvenient need.
Only issue with this place is the lack of handicapped accessibility. Or I should clarify that they have a lift but it is not at all convenient and requires the assistance of a store clerk to use. I would have given 5 stars instead of 4 if they fixed this issue.

got what you need if you are in downtown dc working. i don’t understand why the self check out lines are always empty whereas the one with someone checking you out is full of people in line. not that difficult to pay for your item.

I’ve been going to this CVS consistently for three years. Customer Service can be hard to come by (I actually find Waterfront CVS to be much worse); the management however is great.
What gives this CVS in particular 3 stars instead of 4 is the fact that there is a stairway into the store. The store is accessible for those in a wheelchair via a specific wheelchair-​accessible lift, but I’ve seen some hardship for those with canes, carts, etc, especially those that are leaving the store hobbling down the stairs with their purchase.

This CVS (unlike some of the ones near where I live) has everything I need. I’ve run in and grabbed random cheap boxes of cereal, cards for birthdays and Mothers Day, batteries, water, gum, AND they have a USAA ATM machine! I know, I know all CVS’s have USAA ATMs right? Nope! This one does and all the food trucks park right outside of it — so every time some greasy truck is a step behind technology and only takes cash I barely lose my spot in line.

Ever since their renovation a few months ago, this place is a little better. The layout is different, and they have self-​checkout kiosks. It makes the line go a little faster. With any new technology, there is a learning curve but I think people have figured it out now.

This store has recently been renovated. I like the new setup! The customer service is a bit on the slow side and the store is plagued by a degenerate element who really cause a lot of trouble – pulling things from the shelves, yelling, and generally acting out. Despite the efforts of these kids, the store has a reasonably good stock of just about everything you could want. There is a reasonable selection of food items, which is handy. And the store has long hours.

Slow, awful customer service. There is maybe one good employee in this CVS, but when you have a line of 10 customers, that doesn’t help much.
Let’s start with the photo service. I have pre-​ordered photo prints three times at this location. The first time, they couldn’t find my order. They finally figured out that it was in the mailbox (it had been shipped to them), but no one had the key because they had recently gotten new management. That’s right, the new management did not have the mailbox key. Awesome.
The second time, ordered three 4×6 photos, picked up the same day, no problems (this must’ve been the one good employee).
The third time, ordered three 4×6 photos, went to pick them up at the cashier (where I stood in line for a good 15 minutes), «Oh you’ll have to go to the photo counter to pick them up.» I look over at the photo counter; there is no one there. Fast forward another 10 minutes until they can find the «photo» person aka the manager. They couldn’t find the order, surprise surprise. The employee ended up printing them at the kiosk. I could’ve done that myself; that defeats the purpose of ordering ahead of time.
The pharmacy… sigh. The pharmacists are great. They are smart, work long hours, no complaints with them. BUT the cashiers at the pharmacy, again, incompetent and rude. I dropped off a prescription, and no one else was in the store waiting for prescriptions so they said it would be 30 minutes. 45 minutes later, I go to the counter, and they look at me like I’m crazy when I ask for my prescription. And the cashier lady decides to take her break right then. Awesome.
As for the rest of the store, I like how they have reorganized it, but the store itself looks pretty grungy considered it’s not very old. My main complaint is definitely the employees. On a regular basis, their response is «I don’t know» or «That’s not my job.» I can’t stand that. I try to avoid going here at all costs and will probably switch my prescriptions to the RiteAid closer to work.

This CVS loves to sell expired products… no joke. Bought a cottage cheese that spoiled in November… November of 2011 and it’s February. Also bought some meds here and one of them expired January of 2011. I bet if you go in the day after I write this Unilocal there will still be cottage cheese form november sitting in their fridge.
Yes it’s pricey.
Some stuff they sell that others don’t: Greek yogurt with fruit on the bottom, yogurt, skinny cow ice cream, lots of different kinds of salads, lots of candy/​chocolates (Many are on sale!), and more.
We only come here because it’s convenient, but wish they would care to take care of their spoiled products.

Geez, I hate to be the «she’s no negative Unilocaler,» but I guess I just live on a particularly non-​5starable area…
Let me start out by saying that I love CVS. Of all the corner store, drug store, following in the footsteps of Longs Drugs and Osco places around these days, CVS stands out to me. I’m always a fan of a rewards program, most especially when it’s free, and CVS has one of the best. I go here for everything. It’s always, or almost always open and has what you need (even if you will likely pay a little more for it).
However, the CVS across from the Navy Yard metro station is yet another example of a business in this area, that is deeply in need of home-​office intervention. The selection is pretty standard for CVS — a few extras on one hand, a few things missing on another — but the employees are what really make this place memorable. The customer service is, well, terrible. IF you go here, pray that you don’t have a question or need to be anywhere anytime soon. IF you can get someone to help you, they will likely not know the answer and will certainly be upset that you tore them away from their text conversation in order to address you.
Bottom line, if you’re desperate, this place will do. Although, if you’re not on foot, I would shoot up to either one of the closest other two locations: 4^th St SW by the big new Safeway and 2^nd and Penn on the Hill. Both will certainly serve your needs, the entire experience will be more satisfying, and the likelihood of you wanting to leave the drugstore and head for the bar will decrease exponentially.

Selection isn’t terrible here — pretty much the same as most CVSs. Customer service is quite bad, though, and you’ll have some trouble getting someone to help you. Not the friendliest staff around.