CVS Pharmacy

This has to be the worst pharmacy in DC. Even after I called to make sure my RX was ready, when I showed it wasn’t AND they were out of the medication. They are completely disorganized and incompetent.

This is by far the worst CVS I’ve been too. There are often long waits, confusion on prescription pickups, and pictures have been delayed by days after repeated attempts to pick up (each visit taking 15+ minutes for the staff to search for photos).

It’s ok.
1) The Pharmacy
The pharmacy is fine. They put things on autorefill automatically which is weird when you get a call and are like «WHAT prescription is ready?» because you have no idea. There is ALWAYS a line though. And it’s like a post office line. Where everyone in front of you each takes 12 hours (seemingly inexplicably) to handle their business and then you end up in front of the line and 30 seconds later, you’re all checked out, prescription in hand, ready to go. It’s weird. And it’s annoying to stand in the line.
2) The Store
There seem to be a lot of school kids in this store loitering on a regular basis. I’ve been before work, after work, and on weekends, and it really seems to be a spot where kids loiter. No reason. Also, there’s usually no checkouts open. I usually use the self scanner but one day they were broken or something so that wasn’t an option and I had to wait on someone for a while.
That said, aren’t all CVS’s a 3? I think so.

This review is specifically aimed at the pharmacy. I don’t really have any issues with the store in general.
I live in SW DC and come to this store often for prescriptions. On multiple occasions, this pharmacy has switched my birth control pills to various forms of the generic without mentioning a thing or having any type of consult. I find this to be completely unacceptable and have told them as much. While I understand that many people are happy to take the generic, the fact that the pharmacist takes so little pride in his work and cares so little for his customers/​patients really bothers me. I care what type of BC I am on and have taken a lot of time and trials to find the one that works best for me. I do not appreciate the changes without any mention. I’ve started opening the bag while I’m there to make sure it is the right kind.
Today, however, I was duped. I got home after having checked the package branding to find that the BC that they supplied me had already been opened and the first week had been USED. HOW DOES THIS HAPPEN??? Did one of the staff steal a week? Did someone return used BC that they then re-​sealed and packaged up for me??? I just do not understand how on earth this occurred. It’s gross. It just is wrong. I was hoping they would have some sort of message service so I could let them know it had happened, but I’ll have to wait til after work to go back and get some answers. THIS IS UNACCEPTABLE. HOW DO YOU GIVE SOMEONE USED MEDICINE? I hope someone from corporate reads this and makes some changes because it’s just ridiculous. If anyone knows of some higher way to complain, please let me know. Rant over.

This is the. Worst. Store. Ever. Period. The service sucks, it’s dark and dank and not well stocked at all. Save yourself the time and aggravation and head over to the clean, shiny and friendlier CVS a few blocks away on 10^th.

I needed to purchase a metro card and could not avoid dealing with the cashier. Unfortunately, it was a 15 minute wait because I had two people ahead of me in line. The lady in front of me bagged her own items. The man in front of me had two items to purchase. Why it took 15 minutes to ring both of them up is beyond me. It only took 2 minutes to process my transaction. I dont recommend coming here unless you have plenty of time to wait for the cashiers here.

This CVS is close to my house and almost always has what I need. But for some reason, the pharmacy isn’t as okay as the rest of the store.
I almost never have an experience where I put in an order and it’s ready easily (without them confusing me with others, having two entries for me in the system despite several attempts at me trying to have them change it, being confused I’m self-​pay and then not filling it), and timely.
Most recently, I went in a couple hours before closing, dropped off a prescription that should have been easy (it’s common and comes pre-​packaged). The pharmacist (I know it was the pharmacist and not an assistant or technician) walks about, checks to make sure they have it (they do), and then comes back to tell me it’s getting close to closing time and it won’t be filled tonight – I can come back in the morning. I could have understood this if it were 20 minutes before closing or there was a line of people dropping off and waiting. I was the only person I had seen around the pharmacy while I was there. No one obviously waiting, no one else queuing up behind me. Even then, it wasn’t ready until noon the next day.
People can be helpful and efficient here – and I get that it’s a busy and complicated pharmacy – I just feel like I always have to e on the defensive and ready to fight for my prescription when I go to this location.

I placed an order with CVS Photo at 4:41 PM which, according to the website, would be ready by today at 5:41 PM. Arriving at 6:30 PM (to allow for «equipment availability» and «periods of extraordinarily high volume») I was told that the photo printer was out of commission. The manager told me that my photo order would be ready tomorrow, but upon learning that I would be on a bus bound for another city at 6 AM offered no alternative or solution.
By the way, CVS requires you to supply a phone number, presumably to alert you if there is a problem with your order. Alas, I was not so lucky.
I would dissuade anyone who works to deadline or relies on timely and prompt service from ordering at CVS Photo.

This is an inept, zero-​star pharmacy that filled a prescription for me with medication that was 7 months expired. When I saw it was expired and confronted the pharmacy with this issue, they told me that because the medicine was delivered by an outside vendor, they probably didn’t check the expiration date because they assumed that the vendor did. ARE YOU KIDDING ME? How dare these people gamble with a person’s health because they are too lazy to look at the date on a box. Absolutely unacceptable!!!

This CVS always has the slowest lines I have ever experienced. They don’t even have a pharmacy. They have a self checkout line (with broken machines mostly), and the regular counter usually has one SlowAss working the cash register. They have the nerve to put up a sign telling customers to have their CVS card and money ready like that is what the hold up is about. This CVS is in the middle of an area where most of their customers have to go back to work, so you rarely see people with over 4 items in their hand. The products are overpriced and the service stinks. Boooooo!

This CVS seems to be pretty new, so it was obviously neat and clean. When I got to the register, I had a couple of questions, and the lady who rung me up seemed to be not very concerned with what I was asking her to help me with, so needless to say, I wasn’t too pleased with this CVS!