Zee Dee Touch

ZD installed our Ikea Kitchen last August and did a great job. I would hire them again.
Our Kitchen after almost a year looks and functions as well as the first day it was installed. Z (the owner) was very communicative and easy to get a hold of on the phone or by e-​mail.
If you’ve bought an Ikea kitchen chances are you’re trying to save $$ and you are no stranger to how hands on you need to be to insure you get the result you want. I was happy I was on site a few times to observe ZD and make sure the project went smoothly. Look, these guys are NOT expensive high end installers, so there is some degree of homeowner responsibility you’re signing up for here. Then again, if you’ve gone w/​an Ikea Kitchen, it’s nothing you shouldn’t be used to.

This contractor is not very responsive. It’s been very difficult to get in touch with them. We scheduled a time for them to come to do the last touch up of our kitchen but they did not show up and did not call either. It’s got to the point that’s been frustrating to deal with. I would not recommend their service at all.

ZD did our ikea kitchen and we’re happy. They demo’d the whole thing, put up the new cabinets, and installed the appliances. We also had recessed lights put in, a light under the sink cabinet, and one outlet moved (minor elec work). We didn’t move anything, we used the same layout except moving the sink a few inches, which didn’t require the pipes to be moved.
ZD supervised all electric work or did himself. I did view his license with VA prior to hiring him, and there were no complaints.
They were pretty good about telling us their schedule, but we also did ask questions along the way, we didn’t assume they’d tell us.

If my review was only about Zee Dee Touch for timeliness and appearance, I’d give 3 or 4 stars. But because of major errors and risk of safety, I’m giving 1 star. Here’s why…
The renovation started out great! For 2 weeks straight Z’s guys came every day and worked fast and efficiently. Things slowed down when it was time for my granite measure and install, and range delivery, from other companies. There were 2 or 3 days where the crew didn’t show up and I wasn’t called in advance and told no one was coming. I don’t like feeling like I have to chase after a contractor, who should be communicating better.
Overall, though, things were going well and the kitchen LOOKED pretty good. There were some cosmetic issues, however. The biggest issues I had was the tile backsplash. The main backsplash looked decent (straightforward design). Was it perfect? No. But it looked good enough for me not to make a stink. There was another area of backsplash, where the design was a little more complicated. Tiles weren’t cut precisely and some of them weren’t straight, or spaced correctly. We had under-​cabinet lights installed, which only highlighted the imperfections. I think the guy who put up the backsplash tried to do a good job, but in the end was satisfied with his mediocre results. There were other cosmetic issues, which for the most part were fixed after I pointed them out.
Then comes the issue of things being done RIGHT. I questioned Z, the owner, about using licensed electricians and plumbers to do the electric and plumbing work. He told me his staff were not licensed. I guess they’re just handymen that know some things about electrical and plumbing work. We were never given the option of paying more for a licensed electrician to do work verses handymen, and I naively assumed Z was using knowledgeable and licensed professionals.
We had a licensed electrician come to our house to check out the work done by Z’s crew. Long story short: nearly everything they did was wrong in at least one way. There were major safety issues found by the electrician. We weren’t even positive our house was safe to be in, let alone to use lights and plugs in the kitchen.
We also hired a licensed plumber to check the plumbing and gas work Z’s crew did, and he found many errors with those too. We’ll need to hire a good tile guy to re-​install the more complicated backsplash, as it was sloppily done, and then messed up when the electrician had to fix problems behind the tile.
Bottom line: If you want your IKEA install /​kitchen remodel to look good (mostly), and don’t care about it being done CORRECTLY and SAFELY by licensed professionals, Zee Dee Touch might be fine for you. Our kitchen (nearly finished by Z’s crew) does look pretty good, but we also care about our safety, which is why we have had to pay licensed professionals (over $ 3500 and not finished) to fix mistakes made by Zee Dee Touch’s crew.