O’reilly’s Auto Body

Couldn’t be happier with my experience at O’Reilly’s. I brought my car in asking for a quote to get a very long scratch repainted. They recommended getting it detailed and buffed first so I took their advice. Now I have an immaculately clean car and you can barely see the scratches. All for a very reasonable price. I would have spent a lot more somewhere else to get it painted.

I cannot say enough nice things about O’Reilly’s Auto Body. My fiancé and I happened to get into fender bender’s at about the same time (Toyota Tacoma and Toyota Camry). Not only did both vehicles cost what he said it would, they were done in a timely manner, and came out looking positively beautiful. Bernie and his entire team over there are professional and know what they’re doing. I can’t say I’m hoping to need auto body work anytime soon, but if I do, I know exactly where to go.

BEWARE!!! I HAD AN Absolutely Horrific Experience w these operators. I don’t even want to relive it… It made me leery of Everyone. Welp, I found Great People Do Exist… BUT NOT at This place. ME, and my beloved car are doing great. After the Stress and Anguish I was put through. I should have known something was wrong when they kept my car for 14 days and did NOTHING. They then sited addtl damage, making it ‘not worth it to FIX”. Don’t I get to decide how to spend my money? Thinking I would relinqish my car, that’s when I exasperatedly said: Forget it, I WANT my car. I did, however, ask if could I PAY them to just fix my horn before I take it, and, after all this LOST time, I was told by the ‘mgr.’: ‘I’m NOT Mechanically Inclined…’ Enough said. Just My Experience. Please Be Aware… I wouldn’t wish what I went thru, ON ANYBODY. I Found A GREAT PLACE. My car was FIXED in 2 DAYS… Got a Loaner Car… MINE Looks SHOWROOM NEW… ALL OF 3 PARTS NEEDED… FAR CRY. FROM O’Reilly’s Thousands and UTTER NONSENSE. I”ve Never Been Happier. Good Does Triumph Over EVIL!

Highly recommend this place. Took my car in about a month ago after doing some significant front end damage. Very nice and very accommodating. Car looks fantastic. Took less time than initially thought, and they were great at walking me through the process. They even included a detail job that was so good that I checked the glove compartment contents to make sure it was really my car. It is a traditional body shop without a lot of frills, and I like that in dealing with my car. Very nice and easy to talk to.

The guys over at O’reilly’s are AMAZING. I got rear-​ended and had to have my rear bumper and trunk fixed. I brought it to them, they patiently explained the insurance process to me and made an appointment to bring my car in for repairs. Throughout the process, they were communicative, honest, and straight-​forward. Super highly recommended. Unless I leave the state, I’m not taking my car anywhere else.

Just like almost all of the other reviews, I have nothing but positive things to say about O’Reilly’s Auto Body. Bernie was great to deal with, honest and truly has your best interest at heart. He kept me updated throughout the whole process. I had 3 separate incidents that needed to be taken care of. (2 weren’t my fault I swear I’m a good driver!) They initially told me it would take 2 – 3 weeks which was to be expected for all the repairs that needed to be made. My car car ended up being ready after only spending 11 days in the shop! The work that O’Reilly’s did was awesome, you would never know that my still fairly new car had already been in 3 accidents. They also vacuumed and cleaned the interior which was a nice touch. Hopefully I won’t have to. But I would absolutely go back to O’Reilly’s.

Oreillys did an awesome job on my Honda Pilot. So easy and pleasant to deal with. Not a dime out of my pocket, they dealt with the insurance company directly. I think my car came back cleaner than when I bought it!

I recommend O’Reilly’s to anyone and everyone that lives in the area. My experience was nothing short of great. Bernie and the rest of the staff were amazing, answered every question I had, always called me back with updates when promised, and not to mention did great work on my car! I will continue to go to O’Reilly’s for all things concerning my car.

These folks are the best! Professional, kind, and expert at what they do — it really mitigated the stress of dealing with a car accident. And in addition to the beautiful work they did on the car, they detailed the interior before returning it to me. How nice is that? Highly recommended.

I’ve taken my car in here a few times as people like hitting the side of my car. Each time Bernie and crew were polite, professional and did some great work. Highly recommended.

I took my Civic in to O’reilly’s based on my insurance agent’s recommendation. Bernie took a look at the car and immediately said I’d need a new bumper and it would be around $ 800. He said that he wouldn’t be able to give me a final estimate until he saw if there was any additional damage when he removed the bumper, though. He ended up calling me the next day to tell me that there was indeed additional damage, and he asked if I could come down to chat about what needed to be done and how much it would cost before just fixing it and springing it on me.
He was very nice throughout the whole process. I don’t know anything about cars, so I can’t really speak to the quality of the repairs or the fairness of the price, but from everything I do understand it was market price for top quality work. They also cleaned the car which was a nice touch, and the turnaround time was pretty quick. Bernie seems like a very honest guy with the customer’s best interest at heart. I would definitely go back here or recommend it to a friend.

When a fire truck destroyed the left side of my car, my insurance agent suggested that I take it to O’Reilly’s because he had seen their excellent work. I did and was completely blown away. Bernie was in touch with me every couple of days to give me updates on their progress; he dealt with the insurance company on my behalf; arranged for a rental car so that I didn’t have to waste time doing that myself. My car was finished in less time than I expected and the work was beautiful. No one would ever know that it had been in a collision with an 80,000 pound truck, and they had even detailed the inside of the car. I feel as though I’m driving a brand new vehicle.

O’reilly’s does excellent quality work and the owner is honest.
They will also detail you vehicle.

Someone backed into my car in a parking lot, crunch. Went through insurance who listed O’reilly’s as a preferred repair spot. Since I live in Watertown I gave them a call. I stopped by so they could see the car and give an estimate of how long it would take. Dropped it off on a Monday morning and had it back Thursday afternoon. Looked just like new! My insurance had already sent me a check based on the initial estimate however as always it cost much more. All I owed was the initial assessment or exactly the amount of the check my insurance gave me. They deal directly with the insurance company for any additional charges so I didn’t have to do a thing.
The guys were excellent to deal with, worked quickly and honestly, you would never know I had been in an accident. So that’s what they did for the outside of my car. What I wasn’t expecting was an inside that looked practically new as well. I have a very large dog (part Husky) with an undercoat that he blows 365 days a year. My carpets were embedded with dog hair. My intention was to pick up my car and head to the car wash and start vacuuming. To my surprise and delight the inside of my car was spotless. I had to search high and low to even find a dog hair. I don’t know who was in charge of cleaning my car but thank you!
Oh, and one more thing. I hadn’t even thought of this before dropping off my car but I have a compartment with coins and some singles that I keep for tolls. Not a penny was removed, everything exactly how I left it, only cleaner! (Can’t tell you how many times I’ve been looted by valet and parking lot attendants where you have to leave keys.) How refreshing!
I know this sounds like a ridiculously glowing review but I’ve never been here before and only went because they were the closest auto body shop on the list provided by my insurance. I would recommend them to anyone. I hope I don’t ever need body work again but if I do this is the place I’ll bring it.

I just picked up my car from O’reilly’s. I went here based on the other Unilocal reviews and I was not disappointed. I had 2 claims on my car which made things take longer anyway. There was a little miscommunication as to how long it would take due to Christmas and everything. I don’t have rental insurance so I was paying out of pocket. The people at O’reillys went above and beyond to help me minimize my rental car. I can’t even tell you how surprised I was when they called me this morning and told me my car would be ready today. I thought I was going to have to wait until Thursday. I can’t tell you enough how great these guys are.
Like all of the other reviews my car is spotless and drives like the day I bought it. So they do amazing work, and really do care about their customers. I can not say enough good things about O’reillys auto body and recommend if you need your car repaired to take it to them. They are also right next to a rental agency so it is easy to get your rental.

I went here based on Unilocal reviews and was not disappointed. The guys are super helpful, friendly and very professional. They did an excellent job on the work (which was very extensive). They also gave me options in terms of managing the cost, and were clearly not trying to make extra $ off me. Great job!
Update: a year later, I brought the car back here for some more work (teenage daughter managed to ding both sides of the minivan). Bernie was super honest and persuaded me that it was not worth the cost, since the damage is superficial and I’m selling it anyway. Incredibly honest, thanks!

I forgot that I had previously reviewed this place, but I have to give them another shout-​out. Our Honda was vandalized, so off to O’Reilly’s, of course. This time they were even more awesome. They do the contracted work and then some. We had some body blemishes, dents, etc. that were not covered for this visit, but they cleaned them up so that they are barely noticeable. They returned it cleaner than it’s been since we got it. They did not over– or underestimate the amount of time they would have it, and could not be nicer when you call, and they carefully explained everything they did and did not do. These five-​star reviews are all for real. Best car place that I’ve ever dealt with.

I had some fender damage when my car was hit from the side. I went to the auto dealer and got an estimate to repair it around $ 3000. That seamed rediculous to me for the amounnt of damage that had occurred. A friend told me about this place and that they did really good quality work and were very reasonable with pricing. The man was super helpful and expalained that he could repair (instead of replace) the fender and the cost would be ¼ of what I was quoted at the dealers body shop and fixed in half the time.
So I gave them a shot and was absolutely thrilled. The bumper looked good as new and you could not ever tell that there had been a dent. The service was great and I appreciated them treating me with respect and honesty.

This is a business that once you work with them nothing else comes close.
They are friendly, prompt, and will take excellent care of your vehicle during repairs.

Since Boston drivers tend to drive like they’re being chased, I’ve had the opportunity to experience O’Reilly’s autobody shop, originally recommended by my fabulous (friendly, efficient, & moderately-​priced) insurance company, Liberty Mutual.
Twice, I’ve been hit while parked (once in street parking and once in a lot), and one time, I was hit — twice! — while stopped at a light. They guy who hit me said — about his automobile, «Sometimes it just doesn’t stop.» !!! ;)
So, I’ve had a real opportunity, shall we say, to experience O’Reilly’s quality of care and serve. Bernie is usually the guy I talk to. He manages all the customer service, oversees the repairs, and remembers — I don’t know how — who everyone is who walks in and which car they have. He’s personable as well as efficient.
He also handles the connection between O’Reilly’s and the Enterprise Car Rental, which is just a block away (really convenient) and my insurance company. After dropping off my car, I just walk down and my rental car is all set to go at Enterprise. It’s awesome!
As for the repairs, O’Reilly’s pays detailed attention to each car, and each time, my car has come back cleaned, with floor covers that say, «We take pride in your car,» — which I completely believe. Each time, my car has come back looking like new.
If stay in Boston any longer, my car is going to turn into a cat — (with 9 lives)! And, O’Reilly’s has EVERTHING to do with it!