Chevrolet of Watsonville

When I dropped my car off for the service appointment, I was left just standing at the counter, waiting, for 12 minutes as TWO service clerks caught up on paperwork. There was no one else waiting. That is the worst customer service I have received anywhere, any time, ever. I have been a customer at Watsonville Chevrolet for over 10 years, always getting excellent service. There has been an abrupt, dramatic decline.

Spoke with owner after he left message to call him: His answer: «Sorry, there is nothing we can do…»
This is merely lip-​service provided by an indifferent business that evidently has a record of varied inconsistencies depending on the either the phase of the moon or the gullibility of the vulnerable public. There was not an apology or a coupon for a free soda…

i feel very disapointed about this place, i make an online application and i recieve a call from Miguel, i ask him about how to proceed with the finance and also how much interest of even i ask for a quick quote, he always make a excuse and said i will call you back and they never did, i have to call them back all the time to have an aswer, i feel not confortable try to do bussiness this this people so i decide drive all the way to Greenwood chevrolet on Hollister and they treat me like a valued customer. i finally got the car that i was looking for for $ 2,000 dls cheaper than watsonville offer me, thumps down to this place, lack of comunication and they promess to call back and they never did,

Awesome Dealership they go above and beyond The call of duty to get you what you want and to make sure that you are always very happy and pleased five stars to the staff at Chevrolet Watsonville especially Graciano Christian Jose You guys rock!

We had such a great experience taking our Volt in for a repair. Bob went the extra mile to make sure that our needs were taken care of. Thanks for the great customer service!

Horrible service period. First off my 2009 Malibu had 2 recalls. I scheduled an appointment to take care of these and went in. I thought it was taken care of, then they call me back a few days later saying they only handled 1, not both. So I had to go back a 2^nd time to get this handled.
My most recent experience with this place has made my mind up to never buy a Chevy/​GMC ever again. While riding down the HWY my sunroof exploded. There weren’t any cars around me and I did not go under any overpass. When I took my car in the next day to tell them about it the service manager Bob Ross told me a bullet must have went through my sunroof. He did not even look at my car or try and set up a appointment to have the damage assessed. I finally got in touch with the general manager 2 days later who promised I would get a call from someone other than Bob in the service department (I had refused to deal with Bob at this point) so I could get my car in and get it fixed. I mean I had a giant hole in my roof where the sunroof was now missing and I was unable to drive my car due the weather and this. He told me I would get a «discount» on the labor but nobody called to schedule the appointment. It is 2 weeks later and still no one has called me. Luckily I had a collision repair shop fix my sunroof and did it for ½ the price Chevy of Watsonville was going to charge me for just the glass. Now I ask myself «have I driven a Ford lately?»

I bought a 2013 Chevy Sonic in 2014 for $ 14,770. Good buy, because it had been sitting on a parking lot for quiet a while in Michigan and I have had no problems with it for the past 19 months. It was built then to puff up GM stock for a while and sat lonely and rejected until I purchased it in a blowout sale. Great car until I got a «low tire pressure warning» about 2 & ½ months after I purchased it. I am disabled so I had a friend check the air pressure in each tire. They were all within 3 psi of each other so I assumed a malfunction. I took it in and they serviced it and washed it. The service manager was very dismissive of me and seemed to think that I was some sort of fool. Later I found that «ramp rot» was the culprit. When a car sits for a long time the battery and the tires discharge. This should have been taken care of in new car prep. The poor service sales manager was under such pressure to make a sale and only had shown that they had not taken care of business. Humiliation breeds aggression. I lucked out though. No recalls on the 13’s. Great car.

I can’t say enough about Bob and Steve they are the greatest guys steve’s always there to say hi and Bob always is there to walk you through what they’re doing and what they found he’s there great

I had been attempting each day this week to get ahold of Marisa, who responded to my previous review and asked me to call her, to try and resolve the issues that my truck has had since bringing it to them. I had very little response or help from her. First she told me she could see about having someone come out to me to check it out as I did not feel comfortable driving it back there in the condition that it is now in. Never heard back from her, and the next time I called her, she had told me there was nothing they could do since my truck was fine when it left the shop. It obviously wasn’t! So much for ‘providing top-​notch service’. The service manager offered to take a look at it, which I appreciate, but also told me that it was not possible to have someone come out to me. Not sure why that was even offered to me then…
I suggest if you care about your money, time, and your vehicle, you choose somewhere else with more sincere customer service.

I’ve never had such an easy and pleasurable car buying experience as I did there at Watsonville Chevrolet. Very friendly and honest staff.

The Cooper’s have made vehicle buying a pleasure. I really was impressed when Melvin sat down with me for a chat. That makes it personal in a good way.

Serious lack of communication with the sales team!
I emailed to inquire about a 2013 Suburban that I was interested in. I was contacted by the internet team and a sales consultant. We emailed all day Sunday and I was ready to drive out there from San Francisco to purchase the car but luckily my husband decided to hold off till later this week. When I checked online Monday morning it said it was sold!
So what happened between 6:00 pm Sunday and 9:30 Monday morning? The story I received was that the fleet manager had sold it on Friday and the he did not work the weekend.
I’m glad that I didnt waste my time driving out there for nothing.

Melvin Cooper and his crew were awesome as always. They got me in a new car quick!

Worst service ever. I’ll never go back or refer anyone to them. Managers make promises they don’t hold up to, and never return phone calls. So disappointed with my purchase now. Ruined the whole experience for me.

I’ve been here twice to get my Chevy serviced. The first time was fast and reasonably priced, and they also replaced a tire that I was unaware that had a nail in it. The second time I came in to get a part replaced based on a recall notice I had received. I called them up, clearly told the guy I talked to that I had a recall noticed for my Chevy, and they looked up my account on the computer and made me an appointment. They didn’t ask for any specifics about the recall so I figured they could tell from my account what the recall was for.
When I showed up a week later I brought my recall notice with me and they checked me in. I was in the waiting room about 15 minutes when they came in and told me that they needed to order the part and that I would have to make another appointment. Needless to say I was not happy. I had taken time off from work and driven all the way down there. Several hours out of my day. I politely told him I was very unhappy with the situation. He offered to have my car washed, which I took him up on and then went on my way.
I was going to let it go but my wife (bless her) called up the manager of the shop and told him about the situation. I forget his name but he was very friendly and helpful. He said that he’d give us a free service (oil change and tire rotation) when I came in for the recall. His handling of the situation changed my opinion of this place. I had thought they were quite careless about how they had handled the initial recall appointment but their manager really fixed the situation.

Well, we went from bad, to great, to a profoundly shocking letdown. Our service light came on for our oil change so I scheduled an appointment for Wednesday at 1:30 p.m. We dropped the car off at 1:15 and were told it would be 1 – 1.5 hours. So we came back 45 minutes later and they hadn’t even moved it into the garage! We waited in the waiting room until 2:45, an hour and a half after we dropped it off. My husband went and asked them what was going on and they not only didn’t remember that we had an appointment but had LOST our service order!
So they pulled the car in and got to work and when they were finally done, we went to settle the paperwork. At our last service we were told we had two service credits on our account good for two free oil changes. I mention this to the girl in the office, she tells me there aren’t any at all. She saunters off to find someone named Freddie, who she makes no real effort to find, and we have other things to do that we’re already behind on due to their negligence, so I tell her we have other things to do, we’ll just pay and leave.
We get out to our car and fire it up only to discover that our service light hasn’t been reset. Seriously?! So my husband goes and gets the service consultant and the guy who doesn’t know how to reset it gets in the drivers seat and has the guy instructing him from outside.
This was the second time they screwed us over, no amount of begging will get us to go back there. Clearly they think their time is more important than the customers, and we value our time too much to be treated like that.

I Honestly cannot give them any stars.
I took my company vehicle to the service department for repairs. every time I called to find out about the repairs. I was told they do not know. I was put on hold for an average of 15 minutes to find out. when the person on the other end of the phone came back. had no answers. to call back later. when they called and told me that the truck was ready. I was SHOCKED with the Bill. a labor rate of 130.00 an hour. and 100% mark up on parts. Average parts mark up is 30%
If you liked being Screwed with sandy vasoline. This is the place to go.

I brought in my Truck with a nail in the tire and they fixed it and washed my truck right away. Bob & Freddy were both very friendly and helpful. Thank you very much for getting me back on the road.

Finding Chevrolet of Watsonville was like finding a treasure chest. In 2002 I purchased a 2002 Chevrolet Silverado crew cab truck with a Dura Max diesel and Allison Automatic. It was expensive but after being in the class 8 truck industry for 15 years, I thought I knew what I could expect. Problem #1-​I couldn’t back up in reverse after only 83,000 miles. TEC Inc. of San Leandro said.“you’ve got the one failure in a million. You need to replace the tranny” Took it to two other places and they said they weren’t that familiar with the DuraMax/​Allison combination but thought TEC was right. Decided to go ahead. It cost me $ 4,000.00 for parts and labor/​rebuilt. Problem #2-​the roof rusted out around the cargo light. Putnam Chev of Burlingame, CA confirmed it was covered by GM under warranty to replace the cab top with a new one. Unbeknownst to me, at the time, Putnam instead did a bondo fix.
Then the reverse gave out again and I went to another Chevy dealer as Putnam had gone out of business by then (hmmm wonder why… also wonder what happened to the new cab roof I was supposed to get) so went to the Chevy dealership in Colma. There I was informed there was no reason to have had to replace the tranny as the problem was a $.65 solenoid! For less than $ 100.00 they replaced the solenoid and it’s worked great ever since. Yes, a Sixty five cent solenoid! TEC didn’t know what the heck they were doing and they are affiliated with Allison! Learned my lesson…
Next problem…80,000 miles later, saw stains on my drive and took the truck to a local shop. Was told: «no problem, all older vehicles leak oil but you’re okay» Went on an anniversary trip to Tahoe… smoke started coming out of exhaust… first grey then really dark smoke. Got to Tahoe and the oil gauge now doesn’t register above 15. Checked the oil and it was empty.
Filled up with the special oil and limped home. Took it to the Colma Chevy dealership and got a quote. «Need to replace all the injectors… plus because diesel leaked all over everything you also need to fix and/​or replace some other things… will run you between $ 10,200.00 to $ 11,000.00.» This very expensive piece of machinery that was expected to last about 300,000 miles was now not worth $ 6,000.00 at only 160,000 miles according to them. I went into shock for a few days then decided to check other places. Took the truck to a few other shops. One place openly said «These new diesel engines are out of my league. I would highly recommend you call Chevy Watsonville.» Watsonville? All I remembered about Watsonville was fields of veggies growing and a few weathered shacks along the coastal route. I took a chance and called them. Spoke with the Parts & Service Manager who turned me over to Bob, the service manager. I emailed him the quote I had received. He said it seemed a little high. Took truck to him & asked him to quote me what work was needed and how much it would cost. I told him I didn’t want an approximate… I wanted to know exactly what the situation was. He got back to me right away and emailed a complete quote. I was happy with the estimate and scheduled the work. Bob then arranged for me to get a SUV rental
(I cannot drive little cars!) for the low price of only $ 30.00 a day thanks to their dealership discount! Bob then called me each day to apprise me of the progress and what they had done and were planning to do next. I then told him of the continuing rust problem around the cargo lamp in the back of the cab and asked him if they had a good body shop around there. I had already gotten two quotes locally. One in Half Moon Bay and the other in Colma. Both quoted about $ 3,000.00. Bob called me back and said he highly recommended Hank who owns Body by Hank in Watsonville. He offered to arrange to have Hank come and look at the problem and give me a call. I received a call from Hank within the following 24 hours. He gave me a price that I had to ask him to repeat.
Total cost, no bondo, doing it «so it is a permenent fix» would be $ 839.08!!!
I told him… do it. I got the truck back in less than 10 days looking and running better than it has in years (no rust) (no smoke out of exhaust, more power… and NO OIL LEAKS ON DRIVEWAY)…TOTAL QUOTES FOR BOTH JOBS FROM EVERYONE ELSE… FROM $ 14, 898.00 TO $ 16,000.00. TOTAL COST BETWEEN CHEVY OF WATSONVILLE, BODY BY HANK IN WATSONVILLE AND A RENTAL CAR…$ 6,200.00!!! Plus I found out that Watsonville had changed… Capitola style houses have spread down to the old Watsonville. I had two lunches at great, upscale restaurants and saw many nice shops.
IT WAS SO WORTH THE 52 MILES TO GET QUALITY, HONEST WORK AT REASONABLE PRICES. THANKS BOB AND EVERYONE ELSE AT CHEVY WATSONVILLE, I’LL BE BACK!

I just bought my Camaro SS from Cory at Chevrolet, and couldn’t be more happy! Friendly service, super knowledgable, and most importantly NO PRESSURE!
Everybody is really friendly Armando, Ed, and Lauren! I will definitely be coming back and recommend my family and friends to come here! Thanks Cory!