The Resort at The Mountain

My wife and I came to enjoy our wedding anniversary. The room had many shortcomings, to include some dirtiness. We brought this to their attention and they refunded the whole stay. We were very satisfied with how this was handled. We will be back

We bought a Groupon and came up to the Resort for a night in February. The experience was totally not worth it. The pool and spa are outdoors which is not a big deal, but they had no towels and had to be asked to heat the spa. The bathrooms at the pool were also poorly lit and were not welcoming. The bedrooms were not very comfortable either. The bed was very hard, and the sliding door to the balcony didn’t lock. There was also no screen on the door to keep bugs out while you enjoy fresh air in your room. The restaurant had a breakfast that you would expect at a budget motel with those dinky tasteless pastries, room temperature milk for cereal, and bagels they had cut into fourths with no toaster. For a total of $ 120 WITH the Groupon it was not worth it at all. We will not be going back.

So clean, and such an amazingly efficient service within ALL aspects of the hotel, LOVE this place! Thank you Nate (Nathan) for all of your help :)

I have no idea what some of the people who are complaining are talking about! After reading recent reviews about the resort, I was worried this was going to be a crummy place! That couldn’t be further from the truth!
The room was GORGEOUS! It was very large, the bed was amazing, the fireplace was a nice touch, the bathroom was awesome (would have liked a tub, but no big deal!) and there were plenty of towels and toiletries! The place was emaculate too! There were always maids nearby cleaning. The front desk ladies were super nice too!
We weren’t expecting a whole lot with the continental breakfast due to the reviews we had read. It was a LOT more than a continental breakfast! It was a full blown breakfast buffet! Fruit, Danish, hash browns, two types of eggs, bacon, sausage, hot cakes yesterday and waffles today! Biscuits and gravy today too… my husband’s favorite! Fresh juices, coffee and all served in their beautiful dining room. (I’m sure I’m forgetting other stuff that was served too!)
I would like to give it 4.5 stars but don’t see an option for it. This was a gift from our kids for Christmas, a Groupon special. It was the most perfect weekend of relaxation we have had in a long time!
Oh…forgot the best part! I had two massages, one on Friday and one on Sunday before leaving. Both were amazing and the spa is GORGEOUS and so tranquil!
We will definitely be back this summer so hubby can golf and I can do more at the spa and use the pool!!!
I have to wonder if the whiny complainers even went to the same place we did! Recommend it highly!!!

I have tried to book my Groupon spa stay at the resort at the mountain and I can’t book my spa amenity after calling over 40 times and leavind two messages in the last three days and they still haven’t get back to me. Now my groupon expires today and I don’t know what to do. Help desk says they can’t help me because «it’s on the other end of the property» but I can’t book my stay unless the spa is booked. Very frustrating that I have had to spend over two hours booking a hotel stay.

Had a great stay here. The front desk staff where friendly and helpful. There was a mix up in the room type reservation and the lady up front quickly fixed it and sent someone out with keys to our new room in a timely matter.
Room was cleaned and made up in a timely matter the next morning.
Continental breakfast was decent and staff was very friendly.
Overall great stay and we will definitely come back!
Location was great to get to the mountain and sledding.

We rented two room for New years for two nights. We arrived the day one of buildings burnt down. All was good until we got back at 1 a.m. New years after a long night of skiing to find our room not cleaned or made up… no TP… I called and someone ran over fast with a half roll of tp thinking I was in need and a couple of towels. Next morning I asked for some help nothing but the maid gave me all I needed when asked…
At check out I explained, and was asked «what do you want me to do» umm maybe comp breakfast or somethng… no empowerment need to talk to manager but for some reason he went to Timberline lodge. I emailed manage and no reply…
TIme for a new manager and get the front desk empowered to resolve issues…

My husband and I bought a promotion on groupon for this resort. I’m glad we got the deal. The best part about the resort are the comfy king bed. The pool and gym are only opened till 6 pm which was disappointing because my husband and I would go into Portland and by the time we get back it would be too late for the hot tub or the gym. Not much to do in town. The breakfast is a joke. You have to pay extra $ 8 for hot breakfast. Overall it’s a beautiful place therefore… they should include a nice breakfast with it.

We have enjoyed going to The Resort at the Mountain several times — I think this was our third time and my sister and her husband have been going there about 6 years. It takes a long time to get there from Bellingham, Washington, but it was worth it. We had previously enjoyed fantastic food at the restaurants, excellent service and a great spa. We told our friends about The Resort at the Mountain and we all decided to make a short vacation of 3days — January 1 – 3, 2016. There were 13 of us — we were excited to share this experience with them.
We basically had to apologize to our friends for this extended weekend.
Here is a breakdown:
First of all, the rooms were not ready when we got there, even though it was well after check in time. Not such a big deal, but I’m listing it because of the many things we experienced.
Our room smelled badly of smoke — this was understandable as we were in building 3 right next to the burned down building, nevertheless, it stunk.
One couple that was with us were told ahead of time by the resort (when they called to confirm their rooms after they heard about the fire) that they were short on rooms, had overbooked and would «upgrade» them to a «suite.» Their room turned out to be an old, non-​updated room with NO fireplace (which they had the Living Social coupon of a King fireside room) on the other side of the road away from everyone else. It had two queen beds, big deal! There were only two of them and they are young! This room also was cold and they were unable to get it warm. They wore their down coats and an hour later — still no heat. The resort staff eventually came and fixed it while we went to a restaurant. We invited them to our room and, of course, they saw that they had not been upgraded, but instead, downgraded.
Our room was not cleaned the second day and neither was my sister’s room. We finally had someone stop at night and give us towels and supplies, but my sister did not have anyone even though they had the sign on the door requesting it. Also, we had two towels, two wash cloths, enough to see us through one day, but not two.
The continental breakfast in the morning was a joke. We had raved about the quality of the food at the resort, but this was SO embarrassing and awful. There were white, doughy, small bagels that were probably several days old and bought at a grocery outlet, with a large bowl of cream cheese that looked like animals had been in it. There were cheap store-​bought pastries. There was a big bowl of canned fruit, assorted cheap cereals, and soup! While we were there in that room, a long table next to us completely collapsed! All their food and drink went crashing to the ground and all over the customers. Needless to say, we did NOT go to breakfast the next morning. We did not even bother to have dinner in the restaurant as we were told by others the quality has gone WAY down. We felt like we were at a Denny’s.
My sister started a fire in her room after calling the front desk and asking if there was anything to be done to the fireplace before lighting. The answer was no. There was smoke that poured into the room. She called the front desk again and they said, «Well, you are supposed to open the sliding glass door!» So she did. She did not hardly get any sleep that night because of worrying about her pregnant daughter and smoke inhalation. When we checked out, the room was still very smoky.
Two rooms that we know of (in our group, including us) the TV was broken.
At the spa, the steam room was not working in either the men’s nor the women’s room. I stayed in it for a bit and realized I was too cold and left — which ended up being everyone’s experience once we talked to each other.
Usually, we go to the relaxation room and there is tea and nuts and fruit in the water waiting for us. But, no!, this time nothing, not even glasses for water — and the water was just plain water. Now, I know that sounds petty, but we are used to going to spas where it is a pleasant experience, including The Resort at the Mountain Spa. We even stood at the front desk of the spa and watched the woman yell and hang up on someone.
The spa was COLD!

First time staying in Welches, everything closed by 10 so better do shopping/​eating before then.
Anyways the resort is pretty fancy, clean, quiet etc. Cable is Direct TV and has good channels. The room service, food was OK. Expensive but OK. The morning room service waiter was exceptional, the evening female was a bitch but her co-​worker was much better.
Fault number one for me. The room we got (820) only has a bottom lock that flips off when you twist the for handle. It doesn’t have a top lock, or latch. Which sucks when you have 3 toddlers to chase after, all who want to know what’s outside.
Second, is we stayed two nights. The «housekeeping «we got done was someone knocking on our door asking of we needed coffee or towels. Even though I put the sign on my door before I left letting them know I’d like to have our room cleaned. Anyways, so that sucked too.
Other than that it was pretty quite, uneventful, the snow was great only about a 20 minute drive to the skibowl.

After reading other reviews and staying at Resort at The Mountain it has all sorts of potential if management provides more attention to detail to their staff needs to help provide superior customer service. The staff are attentive just don’t feel as though they are trained by management and resources available to do their jobs. We arrived the room was clean and well put together. We arrived with one bath towel in a double queen room probably a minor oversight by housekeeping. We placed our sign out for maid service and had to call the front desk to confirm. Front desk staff is very attentive if a phone call is made to inform them of needs. Gift shop there was not a staff person present and ATM was out of service. Lack of towels are available for house keeping to do their jobs. Great location and potential for greatness. Just don’t feel like management sees the possibilities.

On November 7^th 2015 we stayed at the Resort on the Mountain.
Upon arrival and checking the room we found a stain on the chair by the desk that looked like Feces, we took a picture to show on checkout. In the morning I called the front desk asking for a later checkout. I was granted a late checkout. At 12pm I had an angry call from the front Desk asking when we were checking out. I stated I had called earlier and was granted a late check out the lady stated there was no note but ok we could have a later check out. As we were leaving my wife noticed she had mis-​placed her wedding ring we searched the entire room and could not find the ring. We did however find an animal chew toy which explained my wifes allergies, her eyes were swollen and cannot be around animals. This was supposed to be an animal free room. I also found a full can of chewing tobacco under my side of the bed the ring was never found. On Checkout we explained all of this as well as showed the picture of the chair. The person checking us out appologized and said she would have her manager contact us. Over the next 3 days I called the Hotel 3 times asking about my wifes ring and left messages and to this day I have not had a call back. I even drove the 90 minutes back to the resort and looked all over for my ring. Very unhappy experience with the Hotel.
The restauraunt was a whole different story best waited in town but the noise and the yelling and laughing from the kitchen was unbearable.

My sister recently had her wedding here. The location was great and the scenery was beautiful. For that I would give 5 stars. My rating of 1 star is for the absolutely dreadful service that we received during our weekend stay.
First off, I called a few days in advance to ask if I could have a package shipped to the resort for the wedding. The girl who answered my call said of course, and transferred me to the shipping department just so I could make aware to them that I was expecting something. I told the guy who answered and everything was great. I called and did this on a Monday and my sisters wedding was that coming Saturday.
So Friday arrives and we are busy doing the wedding rehearsal and the rehearsal dinner. I received an email saying my package had been shipped. I called the front desk and asked them to deliver it to our villa and that I wouldn’t be there to receive it because I was at the rehearsal dinner near the bluff. I said they could either go inside and leave it on the table near the front door or on the porch. She agreed and I no longer worried.
We arrived back to our villa pretty late and I noticed that there was no box to be found. I called the front desk and spoke with a different woman. She said they had tried to deliver it and that nobody was there to receive it so they took it back to the office. I told her that I had explained to the other girl that I would be unavailable and that they could just leave it. She laughed at me and said um we are not allowed to do that because there are so many people around and it could get stolen. I said okay, well we are back now, can someone please bring it by. She told me that she would check for it and send someone over with it. I continued to wait over an hour and had my sister call to ask where it was because I was frustrated at this point. She talked to some lady who said they are looking for the box but are unable to find it. We all start panicking at this point because it is for the wedding happening the next day. The lady said she would continue to look and send it over if she found it. Another 30 minutes pass and still no word. My sister calls the front desk yet again and speaks to another associate, tells the girl the whole story and asks if she can find a shopping box anywhere addressed to my sister. The girl says um is it from Amazon? My sister says yes, and the girl says okay I see it, it’s right here behind me on the counter… Seriously? Waited over two hours for someone to find it in under 2 minutes because she actually took the time to help a customer.
The next day, at the wedding reception, we ran into a few more problems. My sister and her husband have a friend that owns a winery and was kind enough to give them bottles to have and use instead of purchasing them from the resort. Well the resort charged them a $ 15 corking fee PER BOTTLE. Also, the food that was set out was taken away so quickly I barely had any time to eat. As part of the wedding party, we arrived to the reception a little while after all the guests. I went on the back patio to grab some hors d’œuvre and noticed that there weren’t anymore plastic plates set out. I went to find one of the many young waiters around, and once I found one I asked if there were anymore appetizer plates they could set out. She told me no, they ran out of them, and that they would be taking away the food soon anyway… You ran out of plates for a wedding party of 200 people, when you knew there was going to be that many people. That doesn’t make sense, but okay I wasn’t going to worry too much since the main meal would be coming out soon.
When that did arrive I was able to eat, but only one plate because when I went to get up and get seconds later on they ha already cleared away all the food! After dinner came the cake cutting. The cake that my sister bought had been cut into messy squares that looked like an animal had attacked it first. I ended up not even getting a piece because they went quickly. The next day when they went to pay the rest of the bill my sister found the sheet cake they had also bought to be set out. In the bottom it was filled with water, making it inedible. She couldn’t believe that no one put it out, or the fact that they didn’t even mention it to her.
Also, her husbands parents had paid thousands of dollars for the rehearsal dinner Friday night, and when we asked if we could get a box to take some of the food back to our room we were told it was illegal for them to allow that since the food had been sitting out on heater plates for a few hours. Okay, not a big deal. Something that my family did notice however was that during brunch on Sunday the same kind of beet appetizer that was served at the wedding reception the night before was being served. We were not sure if they usually make the same item and coincidentally sell it for brunch or if it was leftovers from the wedding.
Overall, the experience was not worth the $ 40,000+ that they spent for this place.

A sad downhill plummet for this once well kept (and well managed) golf hotel at the foot of Mt. Hood. The Resort has changed hands (again) and the new owners have not given the facility the attention it needs. Broken wood decking, loose railing, slider door wouldn’t open, bathroom fan gave blood curdling screech, burned out light bulbs, dirty windows in restaurant and rooms, and the most disgusting, the pool closed down 2 days for toxic something!!! Also silly, they stopped food and beverage service to the pool a couple of seasons ago and for some reason, the staff can’t figure out how to walk 25 feet from restaurant desk to pool area. Starving pool kiddos do not want to join quiet lunch goers at the formal restaurant (I am sure the feeling is mutual.) One day room service came on plates, the next, plastic containers, never mind collecting the food trays and plates afterwards, they didn’t even remove during the room cleaning, gross! Also, never a spoon in sight at restaurants or in the «upgraded» kitchen suite. The TV was a joke: Direct TV with bare bones channels and every 3 – 5 minutes the satellite blanked out, needed to be «reset.»
There are a few kind employees left from earlier ownership, but everything was so inconsistent, it hardly seems likely this place can come back, which is sad, because it is a beautiful setting.

The service at this hotel was excellent! Everyone was friendly during our one night stay! Our room was huge, with a very nice patio, nice beds, and a great shower! WiFi also worked great, which is an important factor if you need to work on a trip! The Mallards restaurant was probably the hallmark of our experience! The most amazing view from the outside patio! Food and drinks was excellent, and the service was probably some of the best we’ve ever had! Our waiter was a young man from our hometown of Livermore, CA! Really, really nice! We ordered room service for breakfast before we left, which was very good and reasonably priced.
All in all, the price on this hotel is excellent! What you get in return is even better! And the restaurant experience was great!

The Resort at the Mountain was a very nice place to stay. The surroundings are beautiful. I really enjoyed walking around the golf courses and surrounding areas. My room was clean and appropriately rustic. I felt very comfortable in my room. The outdoor pool and hot tub were a nice perk. I had dinner at the Altitude restaurant. My meal was fantastic. On my way home, I checked out the spa area. This was a really nice place. They graciously let me use the steam room before checking out of the hotel. I would definitely recommend heading that direction.
My only complaint was with the resort’s event organizing staff. I was participating in a conference being held at the resort, and the event staff were not very well organized or prepared for a 5:45am start time. That being said, everyone who I came into contact with was extremely helpful and demonstrated great flexibility.

I stayed at the resort for the first time last night, in celebration of an anniversary with my husband. It’s not too far from home and boasts a natural experience so I was looking forward to it!
Our experience at check in was less than stellar. Upon walking in, we were greeted within a minute by a young woman at the desk. She said hello and didn’t have anyone waiting so I said hello and told her we were checking in. She said, «Oh, Emma can you take care of them, while I finish this project?» Emma asked us to step over to her computer and she checked us in. She was about to send us on our way when I asked about the vouchers for breakfast I was supposed to have had based on the package I purchased. She was surprised and then looked for them for a bit before saying, «oh yeah, you are supposed to have them.» (I know, that’s why I asked!)
We then went to our room, which was a short drive away. Our room was good, clean and nicely decorated. There was a selection of natural body care products in the bathroom, local coffee and hot cocoa and a mini fridge to use. The towels were fluffy and clean. We went to the hot tub, which was small and not too hot. We then went back to our room to relax, only to find that neither our thermostat (air was needed, it was stuffy) or remote worked! It was 10PM so we just went to bed.
This morning we called the front desk to ask what time breakfast was served until and which restaurant we needed to go to (the vouchers didn’t have this info written on them). We were told we needed to go to Mallards but that breakfast was served all day. We got to Mallards at 12PM, which overlooks the golf course. We sat outside, and the view was nice. However, after some confusion by the staff we were told they were only serving lunch and breakfast had been cleaned up an hour or so before. The staff offered to apply our voucher toward lunch, though. The food took a really long time (30 minutes) but was decent. I got the turkey avocado and my husband got a French dip.
We had a nice time, but based on the little annoyances with non-​working air and remote, the wrong information about breakfast when we wanted it including having so much confusion about getting the vouchers and then being told wrong info about service times, I don’t think I’d return.

Disclaimer: If I was a golfer, I would probably give this place 3 – 4 stars. The golf course is beautiful and the best part of this place. As my husband and I were not golfers, we weren’t permitted onto the golf course (No pedestrians are allowed on the golf course — we were stopped and told we had to leave).
My husband and I went here for our 10^th anniversary. We were late in making plans and this was the only place with open space and spa services.
The things I didn’t know that might have influenced my decision beforehand:
–The rooms are really dark, and unpleasant to be in at all if you enjoy natural light. We had a King Suite + fireplace.
–The maintenance is below par for the price. In our one-​night stay, we had a non-​functioning fridge, a non-​functioning bathroom fan, and a non-​functioning light in our room. The sauna in the Spa was also broken.
–There is a cheap condo-​like feel to the place — both in the immediate surroundings and in the design of the resort spaces.
Other notes:
We had moldy food left in our broken fridge. It smelled like it had been there for a long time.
The servers at Altitude were very, very friendly — they were probably the highlight of the place.
The Spa felt more like a doctors office than a spa — services were rushed (40 minutes instead of 50 for the different services we received), and it felt a little too crowded to be relaxing. The one lounge space is very small, so if there are 10 people in it, all the chairs have been taken and it feels very, very full.
We were hoping to invest a significant amount of money for a weekend in order to get a beautiful, lovely, relaxing experience. Instead, we invested a lot of money into a pretty mediocre weekend that probably could have been gotten elsewhere for much less. We won’t be going back.

Not a good experience.
We rented a 2 bedroom «villa» for us and our two kids hoping for a luxurious night at a «Four Star» hotel. No.
Our «villa» was poorly appointed. The outlets in the kitchen didn’t work, the dishwasher was still full of dishes from the previous tenants and there were not enough pots and pans to cook breakfast. I had to call the front desk for pans in the morning and waited almost a half hour for ONE 6″ pan. I guess other people cook in saucepans? The whole purpose for my family renting a villa is to have a kitchen; I enjoy cooking for my family. The kitchen was also downright dirty, food on the backsplash, broken cabinet pulls and just overall dingy.
After letting the front desk know about our issues they gave us a $ 25 credit. $ 25??? Really?
This place is NOT a four star hotel. Super disappointed!

During our stay last week we were robbed and our room was ransacked while my girlfriend and I were about 20 yards away pickling ourselves in the over-​chlorinated hot tub. Spending the better part of the evening with the night manager, security guard, and the Clackamas county sheriff, we learned that this has happened several times at the property to guests on the ground floor (which are half of their rooms.)
The grounds are really too much to patrol by one guard, who wasn’t even on shift when the dinnertime break-​in occurred. The resort is split in half by a public road, and about half of the units are separated from a shady looking trailer park by an overgrowth of trees and brush with small foot trails going back and forth. We recovered our missing camera and other (not ours) personal electronics among trash and empty liquor bottles along one of those trails the next day. Never found the wallet, luggage, or cash of course.
Management did post abundant signs warning you not to leave valuables in your car, and I did find a safe in an unmarked drawer in the room afterward. Our room had a small aluminum dowel to brace the door opening out to the courtyard against break-​ins, but it is easy for thieves to see if it isn’t in place (we walked out on the patio earlier and neglected to brace the door afterward.) Skulking around behind the units with the sheriff that night looking for clues, it appeared that some of the rooms had motion sensor lights in back and others (like ours) did not. Bringing up our concerns with the managers the next day, they weren’t exactly surprised and suggested I take it up with my homeowner’s insurance company, and eventually agreed to comp our room for the night.
Other than that, the only 4 star thing about this place is the lobby building, our room looked like it’s last remodel was in the ‘90s. The Resort looks like a decent place to play golf, but the other amenities were lacking. There was no ice machine in our complex, neighbors ran the rattletrap washing machine outside our door late at night, the nature concierge was not staffed and looked like a storage building, and the «lake» backdrop for weddings is a brackish water hazard for the 8^th hole. The fitness center looked decent but you’ll have a hard time finding it after sunset.