Bank of America

I went for business and was told by the teller he was going to lunch. No hours posted and no help to accommodate. Waited over 20 minutes. It doesn’t seem unreasonable to have to let your commercial customers know when you’re available to serve them?

First experience going to this branch. Very busy, I guess because of the weekend. The wait to see a banker to add signatures onto the account is expected to be an hour wait. It appears they have plenty of associates, just a lot of guests to do banking. I would imagine that they would staff more associates on weekends to assist with the turnaround time.
Parking isn’t so bad. But they share their parking with Jamba Juice and soon to come Blaze Pizza. I can only imagine what the parking situation will be when Blaze opens.
The associate that helped my mom seemed calm and collected. But another associate that was walking between the back into the main room seemed to be stressed, assuming with the amount of guests and the long waits.
They need to figure out to handle the bigger crowds on the weekends so that the guest wait times aren’t so long. The associate did allow for us to remain on the wait list and take care of business at another bank. He gave us an hour to come back and that they should be able to assist us when we get back. Let’s see if that’s the case…

Jazmine has helped out my older friend several times when we have come in the Bank, she was very professional and went above & beyond what she even had to, to help fix the issues with his account. Very patient, very nice, no issues with her and she was able to resolve the problem with his account every time.

Worst bank ever. While standing in line for over thirty minutes. Two customers came in at different times mind you and both complained about the long lines and one or two tellers for like fifteen people in line is ridiculous. One customer asked the person asking questions in line if he can open a teller and he acted like he was to good to do that and went on to say two employees called off. Well then, why not bring in two more tellers for overtime. Problem would be solved. After the second customer walked in with a complaint. Another customer in line said this goes on at all the branches he visits. Sad practice. I hope B of A gets there act together cause Chase and Wells Fargo do much better.

Always long line. With only 2 tellers working most of the time with such a big bank, such a waste of resources. Customer service is so bad, which made me want to cancel my account.

I banked here for a short while. Their customer service was very inflexible and the agents were not able to think out of the box. They are not willing to work with you. Unless you dot every i and cross every t, they will not provide you service. Contrast that with the one in Diamond Bar, (see my other review) where someone went out of her way to provide excellent customer service.

I’m a new customer to this bank. Every time I have been here they make it difficult to withdraw my money that I have let them play with and make money on. Horrible customer service as you can tell by the 1.5 stars! They obviously don’t care about providing great customer service! The speed of service is horrible there are more people walking around doing nothing than helping customers. Some tellers are helpful some act like they are doing me a favor, WT? Really! Anyway I will be writing a review every visit and begin to learn some names because it’s only fair to give credit to those who deserve it, and give the opportunity to those who care enough about there jobs to change their habits. This will include managers!
Concerned

Ms. Jasmine Cardona helped me open my credit card and I’m grateful. However, she had to repeatedly remind me how lucky I am to have my dad. Some people have financial aid; others have no choice but to rely on their parents’ income. I’ve saved every cent from my allowance since I was a child and I’ve been and am using it to sponsor my own education. My parents’ divorce caused us to lose our house. Did it occur to her that children have to pay for their parents’ nursing home or take care of their folks’ expenses later on in life? Don’t they have to do sensibility-​training or lesson in professionalism before landing this kind of gig? I can appreciate her efforts more if it didn’t come off so condescending and presumptuous.

Waiting here is always without a fail, regardless of what day or time it is. Usually only two tellers are available and the lines are always long. JUST HIRE MORE TELLERS!

Every time I come to this bank the business section is closed. I have to get in long line with my big bag of coins. I waited 20 mins today. Only 2 tellers most of the time. Business customers usually get priority to be helped first (Rosemead location does that). No sense of urgency from employees to get the line moving and have customers come in and out quickly. Will not bank here next time. Rosemead B of A is much better.

This place is super slow and always lacking enough tellers. You can expect to wait a while, most likely longer than you would have on a lunch break. Too bad because I’m sure they lose business due to lack of excellent customer service.

This bank sucks– roger u are a horrible manager– how did u even get your position as manager. All you do is ignore the clients and stare at your female employees. I’ll be taking my business elsewhere from here on out to a bank who appreciates the money I deposit!!! I’ve been a client for 15+ years and that’s how I’m treated– no thank you– other bank constantly solicit me for money market accts– IRAs and so forth… Your banks loss!!! I guess if I wore a tight skirt and dropped my shirt to my t! ts hang out I would have this managers attention.

Both of their outside ATMs weren’t accepting cash but neither of them had signs warning us of that. SO basically I waited 15 minutes in line to find out the one thing i actually came to the bank for was the one thing I couldn’t do through the ATM.

I would give them 0 stars if I could unfortunately Unilocal requires us to have to give them a star unfortunately I went to Bank of America they ripped me off around $ 300 they finally refunded me after 2 months of not having access to my account and even after they refund me I still owe them money because of all the over draft fee’s they charge, so i go to the bank trying to pay off my overdraft fees because I’m tired of this account they won’t accept my card want to charge me to actually pay my overdraft fees I will never ever ever bank with Bank of America they are the worst bank ever never will I ever bank with them again no one should ever bank with them they scam people rip people off and they refused to help especially this location has the worst service ever and then to top it off the guy who I guess is the greeter when I’m leaving tells me to have a great day I look back on it and I said no I did not have a great day she was no help at all to me she was rude no one has been able to assist me with any of my problems they are the worst bank ever please just stay away!

11:35 in a tues & there’s 15 people in line & 2 tellers. Bad customer service. Seems like they don’t care.

Loved this specific BoA! They were the most helpful compared to the countless other BoAs I’ve been too. Ask for Roger for you ever need any help! Very happy with my experience :)

Horrible! The wait time was over an hour just to get a letter proving I closed my account here and they still did not give me that! I called customer service first two times and they couldn’t provide what I needed. They told me to come into a branch and still no use. This was a huge waste of my precious time. I closed my account here for good reason. This bank and Chase are the worst!

I bank at B of A, so I like the fact they are everywhere! so I don’t have to pay ATM fees.

I like this location because of the easy freeway access. It has 1 drive-​thru if you don’t want to get out. I don’t suggest coming here in the afternoon, the parking and congestion is horrible.

Just like everyone says, you’re screwed if you’re going to the drive thru, and you’re screwed-​er if you want to park and walk up to the atm OR the bank. GOOD LUCK.
How can a B of A be located in such a tiny plaza that shares the same parking lot as Jamba, Baja Fresh, and 40 million places!!! It’s almost impossible to find a parking spot and this is the nearest location to my house. It literally takes about 20 minutes to take out money. I hope they re-​locate to a bigger spot soon!