GoWireless Verizon Premium Retailer

Good customer service. Workers are friendly and extremely helpful. Answer all questions and get the customer what they want.

Very helpful staff, the experience and knowledge about plans overall made the process go well. We are walking away with a brand new iPhone 6.

Love the service fast quick loved the customer service that dulce gave us it’s great there

Exceptional service. Very informative. Come by and ask for Jessie dulce or Jose for all your verizon phone needs.

Very helpful, friendly staff. Dulce helped us find the best phone for my sister along with all the accessories without breaking the bank!!!

Sorry but after my painful experience I will never come to this kiosk again! Returned a phone 3 months ago, Verizon reps did not do its job right and inform cooperate. My bill was fined and sent to collections. Had to physically come back to this kiosk to look for the information myself. After the paperwork was found, the employee said he couldn’t do much but I had to contact cooperate myself or take it to an official dealer. You would think since it’s the reps mistake he would try a little harder to fix things. But nope I received very poor customer services and an unapologetic attitude.

Don’t let the small store fool you. Jesse is very knowledgable in all matters and took great care of me. I was able to get my new phone in a timely manner with an excellent service. Thanks Jesse.

Went into the store
our remote controls, and the young lady that greeted us said that they dont handle this at this store. She said you have to call customer service and they will take care of it. True customer service would have done one of two things; either given us the number or offered to make the call for us. Her answer was, thats what they tell us to tell you. I dont know why she said.

Alex and Jose were very helpful. I just went in wanting to connect an old phone to my daughters line but I ended up leaving with so much more without having to pay extra on my bill. We now have 3 instead of 2 smartphones and 2 basic phones for the price I was paying for only 2 smartphones and 3 basic. After finding out my husband is a truck driver, Alex showed us a deal they were having on a tablet where my husband can actually use while on the road. Alex also told me about extra savings I could get because of where I work. Overall, I am very pleased with all the help. It had been years since I was helped this much by Verizon employees. I recommend every one to come and talk to them.

Debbie from this Verizon location hooked it up. I was in line to get the new iphone (obviously) and just as I was thinking about leaving Debbie calls me, asking where I’m at? A little background: She had called me the day before telling me about them getting some iphones and that if I wanted to I would be able to get the front, with her, and get the iphone.
I am not walking out with my new iphone, smooth transaction, and a cool person to talk to in the process. Definitely recommend this booth, and definitely recommend Debbie to help you out.

Absolutely Great Customer Service. The transaction went very smooth and the manager Alex was knowable on everything. Debby was very nice too! This is a hidden gem that can’t be beat!

Alex was a big help on helping my son purchase his next phone. He even stayed past closing hours to finish the process of the new phone activation.
And to top it off, my wife had an issue with another phone that we didn’t purchase with Alex and he still helped us out. Thanks Alex!

I had to replace my wife’s phone that was lost/​stolen recently and had an opportunity to take care of that on 08÷22÷14. I’m going to spare readers the details about my past experiences going into the corporate store, instead I will choose to stay positive and express praise to the this particular kiosk that you will find in the Westco mall. I’d like to highlight Michael and Brant (I apologize if I spelled your name wrong, but you know who your are.) It was already late into the evening, the mall was already getting ready to shut down for the night, they could have easily rushed me in and out of there like cattle but no, these guys offered the best customer service any wireless customer would want to experience, especially when it comes to dealing with — wireless service. Right now, I’m sure we can all think of a handful of wireless horror stories when it comes to customer services. Anyhow, kudos to these two for going the extra mile for me. They were helpful, knowledgeable, informative, patient and despite phone calls from parentals and girlfriends wondering why they haven’t left work yet, they still helped me solve the issue at hand and then some. Thanks again you guys.

my name is wanda moss. I came to alex and gaby at the kiosk inside the west covina mall and I asked questions and im an old person so I have no clue of a smart phone or new technology they were kind enough to lecture me and put me up to date. I enjoyed them both becuase they smiled and took great care of me. I will deffinatly will continue to come back to this location to get things tooken care of. Thank you again alex and gaby you guys are so kind.
–Ms. WANDA

Went in today to add a line for my mom & we were helped by Alex & Michael. They are honestly the best. Both were really patient & they weren’t all about selling. Great customer service!

Om Tuesday I was at the mall and I walk by the kiosk and I decided to ask if I need a security deposit for a new line. I’m with t-​moblie when Brent help me he told me that I didn’t need any security deposit he help to get my new phone for me and my brother. I was also help by Alex. They both were so helpful now I have my galaxy s4 and my brother the HTC one m8. We are so happy with the new service and phone. I will go there again to get phone for the rest of the family. Thank you guys for all your help guys.

This kiosk is great and helpful! Avoid the corporate store near Macy’s in mall.

I went to the big store which I had to wait for 30 to 45 min. So my son and I walked the mall and found the wireless neighbor store. Like a kiosk. Alex helped us right away and was able to keep my unlimited data. I was so happy. They wouldn’t do it at the regular Verizon store. Friendly and courteous, My next phone will be purchased there.

I don’t like to give 5 stars, but these guys deserve it. Jessica was the one that assisted me deciding on what plan is best for my need. I was about to cancel one of my lines, but instead she helped me find a better solution which the customer representative didn’t even help me when I called the 800 number. She was very patience and very professional. She even help me set up the Isis account. Verizon is a bit pricey compare to other services… BUT you get what you paid for. Thanks guys for a great customer service.

I visited this Verizon kiosk to find out options to replace my wireless hot spot. Alex Q assisted me and was able to get a replacement with no problem. He went out of his way to be creative. Alex and Jessica were a delight. Thank you!