T-Mobile

Only think they were helpful was giving us a number to call «Costumer Service» on a post-​it-​note. The point of making the drive and showing up in person, or being their costumer was for them to help us through, even if they have to dial «Costumer Service» and stay on the phone with us to help us resolve the problems we had with our T-​mobile phones. Way (being sarcastic) to keep your costumers happy and keeping them to stay connected or come back to T-​mobile.

I recommend Taron, he provided the best customer service hands down and was also able to save me some mula!

Loving T Mobile right now. I had an ultra-​great experience at the West Co Mall store with an associate named James. I’m rather a passive customer, so he definitely gave me my space to looking around, while answering all the questions that were important to me and what I was looking for. Sometimes, you can feel like u are talking to a used car salesman who is just focused on getting a sale. James was patient, professional, but down to earth and most important, he was honest, which was instrumental in me picking a phone I love!
I will send my friends and family to that store, because of the service I received and will continue to remain loyal, because of him. Keep up the good work!

Wowwwwww T-​Mobile you really out did yourself today! I was at this location in the west Covina mall on May 30^th 2015. Trying to get a new carrier since my phone fell in the pool and Verizon did not want to help. So I seeked out a new carrier. since I’ve never had anything in my name I figured I put this in my name since I’m 23. I needed two lines one for me and one for my husband. As I approached I was greeted by a sales guy who you could tell was new but he was very nice. He explained everything to me so I was convinced to run my credit to see if I got approved. Low and behold I was approved for two lines. Than out of left field another sales guy comes trying to push him out the way and pretty much take his sale. As I told him I just want to talk to my husband to see what phone he wants since he was at work. I’ll come back later today or tomorrow. The 2^nd sales guy was very pushy and was trying to get me do everything right there and now! I said I have to wait and talk to my husband. As I was trying to leave he said in order for my approval to stay open and when I come back we don’t have to run my credit again. I have to sign this contract. As I read it it was a contract with 2 active lines under my name. I said I just wanted to see if I got approved, he said that’s the way T-​Mobile does it so I don’t have to run you again. He also gave me to Sim cards. As the manager was there she saw I was getting pissed at this time she than approached me asked me what happened she said no problem your in the clear there are no lines. At this moment I left pissed because this sales guy was so damn pushy! Well come to find out I get a phone call from T-​Mobile in the morning saying I’m passed due on my account I owe $ 230. Say what!!! I don’t have T-​Mobile I have sprint!!! So I talked to customer service they look me up under my social they say I do have two lines open under my name. But there’s no phones on the line and no usage! Well yeah no shit I never signed a contract! Customer service said what he did was wrong and I need to report him because only Jesus knows how many people he’s done this to!!! I have nothing on my credit (so I thought). And some people might say maybe he forgot to cancel them. No he intentionally did this. Because when I talked to customer service I asked why haven’t I received any billing or anything? She said because he enrolled you into paperless billing!!! Wow!!! So I will go down to the mall today and talk to his manager and talk to his district manager and get him fired! He does not deserve to be in the type of job that involves anyones social security number. If you wanna get fucked and scammed come to this T-​Mobile. And I will be suing!

I highly recommend Jorge. He approached me even though they were so busy and was so informative and answered all my questions. Thank you Jorge for the Excellent Customer Service, we need more people like you!

Beau was great! He was very knowledgable, friendly and extremely efficient! He made purchasing a new phone so simple and easy. He can help trouble shoot anything. We will definitely be coming back soon! Thanks for doing such a great job!

Thanks to Taron for the awesome service. We bought 4 IPhone 6 and love the service. Sorry Sprint like your service and customer service you suck.

We were very pleased with their attention and service at TMobile-​9031. BIG THANKS to Taron.