T-Mobile

The store manager (i forget her name) was helpful, but the other two guys were not. I would not recommend this store. Try others.

Aj was really helpful and great while just mount my phones. Great help from this guy.

If you go to this T-​Mobile store, go see aj! He is very knowledgeable and helpful. I was in and out in minutes. I had a better experience here than any other T-​Mobile store.

I’ve had T Mobile for years that management here in Covina is awesome jackie is the best plus she’s hot

Came in to get an iPhone 6 and was helped quickly. The representative watched me as I looked at the phone cases and kept trying to sell me a phone case. I just wanted to see the cases without being forced to buy one.

If I can give 0 stars I Soo would they have really bad customer service. They have no idea what they’re doing. One tells you one thing then another puts they’re two cents. The west Covina t mobile at the mall is definitely more professional.

Service here is horrible. If you are not in the store to purchase a new phone. Then forget it, good luck getting assistance with transferring pictures and contacts. Had issues with Samsung Note 3 camera phone not auto rotating. After second visit finally was able to have sales representative send me a new phone. If you are here with phone issues this is not the place. Look at all the negative Unilocal review.

I been here a few times and customer service has always been a issue. BUT TODAY the wonderful manager Jackie hooked me up with a battery she just happen to find.
Very pretty if I may add. I wish here the best of luck in her future.

Got a new Nokia Lumia 521 and realized that the sim card is smaller than my old Samsung. Called Tmobile regarding how to transfer my contacts and the phone tech support suggested some dumb methods and I end up in this T-​mobile. So lucky to be helped by AJ, the tech geek. It only took him 5 minutes to transfer my contacts over. He had much smarter methods. Thumbs up!

Good service

Customer service seems to be a problem every time I step into this store. I doubt they are after any customer service rewards.
I guess the fact that I can never find their store on an interactive map or Unilocal application should have been my cue to stop looking. None of their business pages have hours listed, and it doesn’t look like they have enough happy customers to get at least one good review.
Last tuesday as soon as I received my new cell phone in the mail I ran out to this store to buy a screen protector before heading off to work. Luckily they weren’t busy chatting it up among themselves or arguing with customers like every other time I’ve been in to look around. One of the sales women offered to show me «THE» screen protector they had for the iPhone 5. I thought to myself realllllly? You guys only have ONE type of cover and it’s gonna cost me 5 times the price of one I can order online?
After looking around in that section while she blabbered on about how amazing this screen protector is, I found about 3 other types to fit my phone at a normal price. I decided to go with the pricey one just because besides my new phone I don’t usually go for the high end crap that’ll last the same amount of time so I wanted to treat myself.
I didn’t have time to have them install it for me, as I was off to work, but she informed me that I’d be able to come back or go to any Tmobile store to get it installed when I had time. She also let me know that the screen cover was covered by the Tmobile 30 day warranty and for any reason if I had a problem or issue with it, I could go to them and get things fixed. After those 30 days I would have the 1 year warranty with the products company.
[When I had the chance this Wednesday I went to a tmobile store near work and they totally messed up the installation of the cover… it’s not rocket science but I guess I thought they’d have better results working at a cell phone retailer. The guy didn’t clean my screen with the CLEAN & NEW cloth that came with my cover… He used his shirt… To top off the cake, aside from the dirt/​air bubble on my screen, he also «got it as close as possible» to straight and part of the screen protector was hanging off of the phone.] –This isn’t the store Im reviewing but needless to say, I left angry after they refused to replace the screen cover with a new one so that I could do it myself.
Thinking that the Covina Tmobile store would help me out and make things better I went back Friday afternoon, yesterday, and explained the whole shabang to AJ at the counter. He said there was really nothing they could do since the screen cover had been opened up and used. He wouldnt be able to replace it with a new one, or refund me my money. «It wasn’t his fault» for installing it incorrectly and It was pretty much my fault for not getting it done there at that store when I purchased it. He couldn’t offer me a discount on a new one, and he couldn’t make any exceptions even after asking the manager because they wouldn’t get reimbursed for the used item. I thanked him for his useless information and gave him the pile of useless screen protector packaging since I wouldnt be able to use it with dust in the middle of the adhesive.
Instead of trying to keep their customers happy while they are at the store, AJ and company decide to use their minimal customer service skills and ‘research’ abilities once I left upset. I got a call 5 minutes later saying that I would be able to contact the company and get a replacement through the products 1 year warranty.
If tmobile can’t take care of my «used» screen cover issue a week after the purchase under their 30 day warranty, why would the company issue me a new cover with their year warranty… And why would they wait till I’m gone to try and figure out a solution to the problem… Honestly I’ve had so many problems with tmobile that I decided to send back my new phone for a refund and I’m switching to the V word. If Tmobile is gonna be so helpful why bother. I’d rather give Verizon my money for a better deal on the cell phone/​better service and connection/​and better customer service.
Not to mention there are about 4 whole parking spaces for tmobile customers at this location…

This was empty on a Sunday afternoon! The parking lot had no cars and I didn’t even know if the store was open or not from the outside. I did finally see one guy pop his head up from the counter and I walked in. He greeted me and I asked him for a smartphone.
He show me the selection of phones and I told him that I will be buying one the next few days and wanted to know the options and pricing for the phone. He explained it to me in detail. I asked if T-​Mobile required a data plan in order to use the smart phone (ie. Iphone 5, Galaxy S4, etc) and he said you did! I knew he was full of shit when he said that, as I called T-​Mobile earlier in the day to ask the same question and they said it wasn’t required at all.
I did eventually get the phone (a day later at another corporate store) and they didn’t need me to sign up for a data plan. It’s great, since some people don’t really care about using the net on the phone, it would be great to use a nice looking vibrant screen. I know your not taking advantage of the full use of the phone but this wasn’t for me, it was for an older person that doesn’t even get online.
I inquired about the new Sony phone and he told me that it was better than the Galaxy S4 and spoke about all the features that were better than the Galaxy. I thanked him for the explanation and he walked away but he didn’t seem too happy afterwards. Maybe he thought that he wasn’t getting a sale and just decided not to bother with it.

Horrible customer service here! I went in last Saturday to purchase an iPhone for myself and for my husband. We waited for about an hour to be helped and then when ringing us up the guy had the nerve to tell us that we HAD to purchase accessories or else he couldn’t sell us the phones. Upset, we called customer care and what do you know? Magically we didn’t have to buy accessories anymore. Beware! Don’t get taken advantage of.