Verizon Wireless – 4G Wireless

One word conclusion: Unprofessional
I came here because contract ended and want to switch to other company. It was super creepy in the store when I walked in there was no customer. I talked to the lady who looked like an employee that my contract ended and how can I unlock my phone.
She said:“I have no idea”.
Then I asked, why? Then she told me, it is illegal to unlock cellphones, and they do not unlock cellphones.
And she told me, if I switch to other company, there will be a fee like four hundred something. I was like… my contract ended! Then she looked up on the computer and it turns out no fee.
I saw 3 people looked like employees in this store, non of them wearing uniform, non of them having name tag.
Then I walked out this creepy store, went to a T-​mobile store, and the T-​mobile guys were very helpful and then I realized what I heard from this store was RIDICULOUS!
According to The Federal Communications Commission,
website, «Contact your mobile wireless service provider. Devices can be unlocked with unlock codes or other software updates provided to you by your provider. Some providers will complete the unlocking process in-​store, others will unlock your device remotely and automatically. »

Awesome service compared to the mall Verizon stores. Arianna was very helpful, we didn’t get the run around. We were offered different options and she saved us money on our monthly bill. Which as many may know, is hard to come by with Verizon. Absolutely LOVE this location.

Zero star if I could. They are a scam /​fake independent store that tries to represent Verizon… They are not a real Verizon store… Stay away!!! I spent 4 hours in this store & got 4 new Apple 6s phones. Each phone they added $ 30 Set up and Go fee, a total of $ 120 which is totally not acceptable. This store is a 3^rd party retailer store and they can add this kind of fee that Verizon has no control. I called Verizon customer support and they told me that they have never heard of a Set up and Go fee. So, my recommendation is never go to a 3^rd party Verizon retailer store. People are not so honest… right liars. I was not told about this fee on the phone and when I went in the store, they told me I would just pay the tax on the phone and that is it. When the final bill came up, I ended up paying $ 120 extra and was told they cannot take it off. Go to the official Verizon store, you can save yourself $ 30 per phone… They are a bunch of losers!!!

Javier was amazing and provided great customer service. He got us on a plan that fits our needs and made us feel comfortable in our decisions. Thank you!

So happy with my experience at the Eastland Center store today. This was the 2^nd time I bought my phone from Arianna, I was pleasantly surprised she was still working there & as always, she did not disappoint! Arianna has by far THE BEST, customer service attitude I have ever experienced. She is skillful in her duties, fast, confident, knowledgable, explains things easily with a nice calm voice & made my phone buying experience stress free & smooth. All photos, contacts & apps easily transferred over from my older phone to my new one. As an extra perk, she had even applied my case & screen protector perfectly aligned straight in place without me even noticing. She truly went the extra mile!

Get comfortable, prepare to spend your entire day here. I came with a friend and I remembered why I love having AT&T wireless, when I go in to get a phone it takes like 20mins, we are going an hour here now. The only thing that makes it ok is that sales person is still very polite.

Javier at Eastland Center Verizon really took great care of me when I went in confused about my phone situation. He explained things to me calmly and maintained an attitude free disposition. (Even though I got a bit sassy :/​) His knowledge, kindness & classy appeal put me at ease at what was a nightmare situation! I listened to him deal with other customers as well and he was equally nice to everyone no matter their case or anger level! I am proud to be a Verizon customer because of their talented & respectful crew. I am glad I have been with Verizon for 10years! You got my biz for the next 10 because of employees like Javier! He deserves a Promotion for sure! Thanks guys!!!

Excellent customer service by Justin. He was patient & extremely helpful. Listened to my concerns & helped me with a new iPhone 6. Went back for help a week later, every employee was willing to help, I highly recommend this store.

I gotta say I was in luck last Friday when I went to the store at 7:30 a. m hoping to get the new iPhone! I left happy and excited! It was simple, easy and fast thanks to Monica. She not only was generous to me but also to my daughter. She was such a great help! I appreciate you girl!!!
Ask for Monica when you come to this store. You won’t be disappointed. ;)

Just left Verizon store and I am a happy customer (: Monica was so awesome, she was more than awesome she was DA BOMB!!! She helped me get a new phone and explained everything I needed to know about my plan and the pricing she was so sweet and did not just treat me like a customer giving her business but an important person. Will ask for her anytime I go in to the Verizon store! Thanks Monica (:

Amazing customer service, great deals. Definitely recommend this place to anyone interested in upgrading!

They suck major !! Customer service is unprofessional! Please train your employees to respect customers and listen really carefully. I had to walk out mid-​conversation because I felt I was talking to a 2 year old.

DONT BUY ONE ACCESSORY! This place is a complete ripoff on accessories. Beware, although it’s not posted well they have a «no return» policy. Sales people are completely unhelpful and did not state that there is such a policy before completing a sale. Watch out they like to use the excuse that signs were located prior to sale, and they are conveniently hidden in the corners of the store.

Vincent Garcia is the «Man» he didn’t waste any of my precious time we got right down to the Verizon phone business and I was another satisfied customer. He was very knowledgeable about the products and helped me have a better understanding of the phone that I purchased.
The next day he even helped me pair my phone to my car.
KUDOS TO VINCENT AND HIS EXCELLENT CUSTOMER SERVICE SKILLS — I WILL RETURN TO THIS STORE!

I walked right in and received knowledgeable service from Vincent — no waiting! Highly recommended!

I’m with a lot of folks on the zero stars. This store lies to their customers. I came in a few months ago and they basically lied and told me I had to buy the separate insurance for my new upgrade since it was a new Verizon rule. I of course tried to tell them they couldn’t force me to but they refused to sell me the upgrade if I didn’t agree to insurance. I purchased the ins believing this was true. About a month ago I called Verizon’s 800 customer service number to try and cancel the ins since I didn’t want it from the beginning and they told me that the store lied and Verizon doesn’t require you to buy ins. They said the store is probably privately owned and they make more money like this. I will never ever come back to this store! All they want is your money even if it means lying to customers!

Zero stars if I could. When I first bought my phone they where super nice and help… But now realizing it’s because their just trying to make a sale, and they will unethically make that sale and scam u as long as they get that money. You won’t notice until after you owe them a bunch of money u never where aware of or agreed to. They added a data plan to my phone that I was unaware about. I’m currently talking with the company to file a complaint against the store and the store manager. After they sell u, good luck getting any customer service. Ur better off going corporate, they operate outside of Verizon so if u have an complaints or dispute, u have to go directly to the store, and boy let me tell u… It’s a fucking nightmare. Talked to the manager whose name I believe was Monica, and this bitch had the nerve to say, «it’s out of our hands, in going to hang up now»!!! Instead of apologizing or listen to what my problem was. Instead of trying to help me resolve my dispute of transferring me or giving any information!!! How the hell is she a manager!!! How in the world does she have a job, let alone in management, when she can’t help or deal with a customer complaint!!! So unprofessional. Refusing to help someone who was potentially scammed and letting it fuck up my credit because their just money hungry !!! Seriously the worst place I’ve ever dealt with!!! Don’t buy anything from them! Their fucking sharks and you’ll end up paying for it later !!! Don’t do it. And Monica … Go fuck yourself you pathetic loser!!!

Terrible Customer Service. If you want straight forward pricing or information DO NOT come here. I was told that they could not help me simply upgrade my three phones unless I changed my data plan. I refused to change my plan so they out right refused to help me and advised us to go online.

So I came to this location after going to the West Covina Mall Verizon store. I had left the mall branch because 1– the staff was extremely rude and unwilling to help me with the issues I we having with my cell phone, and 2– the mall closed at 7pm which I found frustrating because I didn’t get off work until 5.
My frustration was already at capacity when I arrived, however I was greeted by a young man named Jay and he quickly changed that. His main priority was making me feel welcomed and feel that I should maintain business with verizon (even though I initially came in to cancel my contract). After providing me with a great customer experience I was introduced to Monica, who also made me feel welcomed and taken care of. The experience provided by these two individuals made up for the hours I was placed on hold when trying to resolve my issue via telephone, and the rudeness if the staff at the mall. If ever I need to return to a verizon store, it will definitely be going to this location.

This location I never will come back again
Small office useless! Only thing what they want just sell sell sell
I need to return (recycle)my iPhone 4 S
They don’t want to help me!