West Hills Flower Shoppe

Beware!!! Went into this flower shop this morning to order a lei for my daughters graduation this Thursday. I was told okay a purple double lei $ 60.00. Then, I was told I needed to order the lei because they were not going to order anymore. I said okay thank you very much. I went a block down the street to Pavillions to see if maybe they had lei’s and guess what they just got a shipment of purple double lei’s for $ 19.99. Wow, and these lei’s were gorgeous. I bet this flower shop buys the lei’s from Pavillions and sells them for $ 60.00 to get the $ 40.00 profit. The worst flower shop in the west hills community. What a rip off.

My son has gone in twice by himself to buy flowers and a corsage for his high school girlfriend. The flowers have been brown, the bouquet was wilted and this was after he asked for help choosing flowers. The last time he went to buy a bouquet w/​my daughter. Again, they returned with the worst flowers and my daughter told me that «the man was not nice and talked down to them.» Customer service there is obviously not a priority, nor are fresh flowers. I’d rather go to Pavilions from now on.

I wil never order from this rude man again!!! I ordered over the phone and he was so rude from the start! I went in today at 8:30 to get the corsage I ordered, he was so rude again. He gave me the corsage ($ 30.00) and the roses were brown and ugly! I mentioned it to him. and so rude again!!! Does this man not need local West Hillmans business! He told me I brought him bad luck for the day and next time he will open at 9am?? I tried to stay calm and nice but NEVER AGAIN!!!

I’m all for supporting the local businesses, but when you walk into a flower shop, you should smell FLOWERS, not stale cigarette smoke filling the air — it was like a casino! And to top it off, the gentleman was rude and short with us. Will never go in there again!

Today I walked up to their door at 8:30 am, ½ hour before their scheduled open time of 9 am. The guy was just getting the store ready to open. He let me in so I could order flowers for my wife, today being our 30^th wedding anniversary. Of course I wanted them delivered to her office today. He showed me a beautiful arrangement he made for another customer that also was going out today, and it was so nice I just ordered the same thing. It got to my wife’s office at 2 pm, and man was this arrangement a huge hit! a home run by mois! Out of the park! the entire office was blown away, it was so gorgeous. Thanks guys, for the wonderful arrangement, and the excellent service!

Called to order a flower arrangement for my mother’s 90^th birthday. The gentleman that answered the phone was rude told me I should just come in and pick from what was already arranged, as it was a busy season and he didn’t have time for a custom order.
I live in West Hills, and love supporting local businesses, however this business has lost my business

The owner of the shop was very Nice, accommodating and very helpful. The shop is very professional and hard-​working. The staff was very helpful in helping me put together my flower arrangement for my girl.

I am writing this for two reasons… One is recently I have been Unilocaling places that have been amazing, so people in the community can also use their services.
Last time I ordered flowers I went to the West Hills Flower Shoppe. The arrangement not only was perfect and exactly what I ordered, but the flowers were fresh for a week! Thank you…
The second reason I am writing is the other day I went into the store planning on ordering something to be telflorested to my daughter who is celebrating her 25^th in Vegas. The man I spoke with, sorry I forget his name, explained and guided me in the direction not to send something. He spoke of the hotel possibly not allowing outside deliveries in and also that the delivery charge would be crazy expensive.
I just want to thank this man for his honesty! I so appreciate your knowledge.
I recommend the West Hills Flower Shoppe!!!
Karen

Nice shop. Good prices. Beautiful arrangements

Rude! Not a nice owner.

I am Chicago but wanted to send flowers to my brand new nephew and his parents at the West Hills Hospital. I just picked West Hills Flower shoppe since they were close to the hospital and offered same day delivery.
I wanted to send orchids if possible, I spoke to Michael and he had several orchid options that I could choose from. He was incredibly helpful and was the one that called the hospital to get the room number and ensure that flower delivery was even available that day.
The arrangement was delivered the same day, even though I called after 2 pm and though I have yet to see the flowers yet, I have had multiple emails and texts, all complimenting me on the beautiful arrangement.
Thank you!

I am so disappointed on so many levels I can not even begin to describe.
I am from the west hills area and have been coming to this place for literally years, anytime I had an arrangement I needed I would just walk in and the sweet woman that worked there would show me pictures and help me bring a simple idea to life beautifully. Today I walked in with a friend and we wanted to put something special together for another friends birthday. A gentleman named Michael was at the desk and we approached him with our ideas and wanted to take a look at different flowers and options. Through the entire process, Michael was huffing, and puffing, rolling his eyes behaving in a condescending manner and scoffing at every idea we had. We finally settled on a short round vase with some Lilly grass at the bottom for decoration and tulips and orchids in the middle. We explicitly told him to NOT include hydrangeas baby breath or any other cheesy greens and tiny flowers that are usually used as fillers in an arrangement. We wanted clean, timeless, and classy.
My friend went to pick up the arrangement two hours later, and called me in horror. Not only did he add hydrangeas and little flowers he stuck huge leaves in the arrangements and lily grass was sticking out all over the entire top of the arrangement. It looked like the jungle exploded in a vase. We told him that this is not what we wanted, and if he could please remove the extra greens and the hydrangeas and ONLY leave the tulips and orchids. To which he responded by YELLING at my friend screaming that he is the owner, that the arrangement was beautiful in his opinion (but not in OUR opinion and isn’t the customer always right???) He continued ranting and raving that the arrangement would be destroyed if he took the leaves out and that he could easily sell it without a problem, so we told him to do just that and immediately took the refund.
Sadly, this ends my long relationship with this flower shop that I have loved for so long, and I ended up looking like an idiot for speaking so highly of it.

Large arrangement received 2÷5÷2013. Are stll going strong and will last another 2 days thats a total of 19 days. What store can beat that.

I used Michael for my wedding, and the flowers were amazing. He made my wedding into a fairy tale dream come true! He definitely knows his flowers!

This is no longer owned by the kind women that was there. It is now owned by trashy con artists that rip you off. I walked in to a bunch of trashy people with super loud music playing and THEY WERE SO RUDE. Please do not support this shop I really miss the previous owner! F–

The family had some pretty horrible experiences in this flower shop. The guy who works here has been rude while the women have been much nicer. As for the flowers they are fresh but they are also overpriced in my humble opinion. I mean five dollars for a single rose? Heck I know it’s Mother’s Day weekend but holy crap.
Another issue if they carried Sweet Peas I might bump up another star, on the other hand I don’t think i will ever go back.

Superb… No finer flowers in town!

I went in a week before Mothers Day to order a bouquet for my beautiful mom. The service was great and the owner (I believe) was very sweet, but when I went to pick them up on Mother’s Day I was extremely disappointed.
The bouquet was small, very small. I expected the flowers to be overpriced, but there was a lot of filling and maybe 3 snapdragons, one rose, and one lily for $ 60. I had specifically asked for more roses and paid for extra; they were nice enough to add a few more, but a lot of the flowers were already partially wilted.
What’s even worse was that even filler leaves were partially dead. I really wanted to like this place and write a good review, but I would NEVER go here for a special occasion or holiday in fear that I would get another disappointing bouquet. I’d prefer to order my flowers online or get them at Gelson’s. It was really embarrassing taking that home to my mom especially on Mother’s Day.

I don’t often patronize true flower shops; I normally get my flowers at the traditional store, online, or from my yard. Every once in a while, the need does arise to go to a traditional place.
The «shoppe» is very near my house and the ladies who work there are so very kind and helpful. Currently, if you bring in three vases to recycle, you can get a free bouquet, which is nice.
Decent little local shop. If you’re in the area, stop by.