AT&T Device Support Center

Love this place. I just got a new phone and the people here were very nice and patient. I asked them to transfer the information from my old phone to my new phone, wipe my old phone (a blackberry Q10) then transfer the information from my parents extremely old phone to my old Q10. They were so patient with me. When I arrived there was a line of people and Vince let me know it would be about a 30 minute wait. I told Vince I was going to run to Rite Aid to use the time. Imagine my surprise when 20 minutes later I was buying an ice cream cone I didn’t need and looked up to see a breathless Vince standing there letting me know that he was ready to help me. While he worked on my phone Vince very patiently answered my questions about the OS on my phone. He let me know that I can come into their office or call for help in the future. This a great resource I didn’t even know existed.

This place is useless. I came here with my phone because it kept resetting until it completely stopped turning on. According to them it was the battery. Fine. So I asked them for a battery, but I was told they don’t have them in the store and would order me one to arrive in 3−6business days! I asked if there was a loner battery or phone of sorts I could use in the meantime, of course not! The «don’t offer these kinds of services» so I asked if I could get a quicker shipment and was told sure 2 – 3 days for $ 15. That’s ridiculous! I pay $ 140 a month for my phone and have been a loyal customer for over 5 years. They don’t help AT ALL! After much debate I was told I would have to go BUY a temporary phone! It has been a complete week and I have not received any battery. This company needs to learn how to treat their customers. I have been phoneless for a week and have probably missed several important phone calls, but of course there’s nothing a MULTIBILLION dollar company can do about it since «they don’t offer these kinds of services»
Un summary. USELESS. Rude. Not Helpful

Had a problem with my son’s phone. ATT lady on phone suggested I take it to the device support center before paying the 50 bucks to replace. Such a great experience. Unbelievable customer service by really smart and nice techs. Blew me away. Not what I’ve come to expect from ATT.

I used to go to this location when the previous manager was here in 2013 and 2014. The new manager is not well versed in the products. His manner of speech and his presentation style were hard to bear and hard to watch. He had a hard time breathing. Literally. Without going into how he looks, I’ll just say that he looked like he was going to pass out let alone even hear my concerns with the phone issues. After wasting two hours, I’m going to a different device support center.

Got lucky when I got there yesterday which was around 430PM ish. Didn’t wanna be there but had no choice as my damn Samsung Note 3 had problems charging! My phone is about 10 months so still under warranty (whew). Apparently the USB part was bent and the female phone part was broken. Was expecting a line but nope. NO LINE. I got immediately help (yay). Kriss (dude) helped me and he was very professional and knowledgable. He diagnosed the phone issues and replaced my phone with a new phone (not refurbished) and a new USB cord. The only thing that was not replaced was my battery and the phone’s backing. He transferred everything to the new phone (that took awhile about an hour +/​-​but it is understandable — as I have ALOT of pix, texts, apps and yadayadayada on my phone). Usually they would just transfer your contacts info but since I was the only new customer — I got hooked up. There were two other customers there that were already being helped by the other tech.
The only thing that sucked was the parking but other than that — you get top notched service by techs that know the heck what they are doing :)
Happy camper

One of the best experiences I’ve had with AT&T (or any support center in fact) and it is all thanks to the wonderful employees! Specifically Andrea and Diana, they were very patient and helpful. I am so thankful they were there to help me.
Best customer service!

These technicians are simply outstanding at not just getting you up and running again, but also customer service professionalism beyond anything I have experienced.
Chanel was the rep that took great care of me. You would instantly recognize her… She is the hottest Att employee I have ever met, and she happens to be one of the smartest too.
She is detail oriented, and very professional. I want to thank her parents for cultivating a winner.
Chanel inspected my device, replaced it, double checked everything, and subsequently moved on to the next customer, but only after making sure
I was 100% happy… I was.15 minutes in and out with the best results possible.
Thanks again, Chanel.

Hi Erick,
Hope you are well! I wanted to take a moment to tell you how helpful and professional the following employees were to us:
Diego
Diana
James
and the security guard: Mike
These employees at AT&T Device Support Center, 7101 Santa Monica Blvd, West Hollywood, CA 90 046 address are real people that know what it’s like to be frustrated. Their happy attitudes are a welcome sight and I’m glad to have left the place with my problems solved.
Thank you!
Anna & Ciara Aldrete

I saw a review for the Device Support Center under the other AT&T around the block, but since they’re different facilities with different services and employees, I thought I’d create a new Unilocal page for the DSC.
In general, customer service places (ahem TWC) suck and are a pain to deal with. But after my few (related) experiences with this AT&T Device Support Center, I have to say that I’ve had my best customer support experience here with them!
My phone battery suddenly had a significantly lower capacity because I left it in my car during a hot day… I was under the 1-​year warranty so they gave me a new one on the spot without too much attempt to troubleshoot or convince me it was my fault. I left with a shiny refurbished model and was content. But it didn’t end there!
I found out after a few weeks that my new refurb model had a hardware issue (common) and needed to be replaced again… I headed back to the DSC and again, they had no problem just replacing it for me. I sat for awhile in the lobby playing with it to make sure it didn’t have the same issue… alas, it did and after showing the employee the problem, she was willing to replace it again for me. Unfortch, they ran out of my model/​color in store, so instead she ordered one online to overnight to my address. No charge, since it was obviously not my problem and I shouldn’t have to deal with the inconveniences.
Next day, got my shiny new phone (new! not refurb!) in the mail and sent my broken refurb phone back. No problem. Love my new phone.
Employees are real people that know what it’s like to be frustrated at a broken phone. They want you to be happy and will do what they can! Their happy attitudes are a welcome sight and I’m glad to have left the place with my problems solved.