Chase Bank

Thanks chase bank employees for the best service !
Always quick, always right ! Chase must proud)

Went into open a new business account with James. He was great! I had some issues with one of my other business accounts and he went above and beyond. He ended printing me up transactions for an old account so I could give it to my accountant, which saved me so much frustration. Truly a great guy took great care of me!

Just opened an account and I am very happy with my experience. No bank is perfect but after being with Union Bank for 16 years, they could no longer cash the same checks I had been cashing for years. James at Chase was very helpful and found the best way to help me. The bank is clean and close to my house with lots of parking. Looking forward to a long relationship with Chase.

I have been a loyal customer of Chase for the past 8 years. I recently went to Italy, first being sure to put in all of my travel notifications, and my card was repeatedly denied. Worked some places not others… In fact, the last place it stopped working was on an island as I was trying to buy my ferry ticket to leave– DENIED again, plenty of funds. I WAS STUCK ON AN ISLAND!!! I called customer service, spoke with three different people for 25 minutes and was screamed at by the last representative. Then on my layover back to the states in Boston, it was denied again!
I just closed my account and am having my boyfriend, and all family members close their accounts too. There was absolutely no compensation for my experience.
I’m so disappointed.
Never never never bank with Chase.

I’m very happy with this Chase branch. They are probably best in Los Angeles, beside the branch in Eagle Rock. The Staff are very nice, friendly, and very helpful. Their manager, Ali Trass is so helpful when it comes to small business, and is always helping out her Staff when they get so busy. Most branches I goto, the manager just sits on their arse, not their manger, she jumps up and help out when the line start getting too long.

Knowing his card printer was having issues, account manager had me waiting 30 minutes as he attempted to print my card twice… like I was the guinea pig to their crisis. He could have informed me of the risk it would not work so I could have made the decision to leave for another branch nearby. He wasted my very little time in the morning before I had to go to work. Very ineffective communicator, nor was he upfront. A fail at this branch!

I’m actually quite happy with them. They’re very nice and helpful. They don’t make you feel rushed or that you annoy them with your questions. :-)
Diana was especially helpful today, but the others are also patient and helpful.
Because they share parking with other businesses in the strip mall and I’m sure non-​bank customers park there as well, parking could be an issue at busier times.

I love coming to this branch because the staff always takes great care of me. I particularly like the relationship manager Anita who handles all my business banking needs. She always follows through with every request I have and manages to do everything within timely manner. Thanks to her, I will continue to do business with this branch.

If you have a question about your account and you want to sit there in a waiting area for half hour and have representatives walk by you without asking if you need help, this is the bank to go to. Lol

We just spent more than half an hour waiting to talk to someone. We were the first people on the list. The manager came over maybe 20 mins in and told us she would go and check when someone could help us. She never came back. After another 10 mins of sitting there, I went to her and asked her and she said she was sorry and would be right with us. She never came back, instead continued to make phone calls and dealing with other employees. What upsets me is the lack of communication, they just keep you waiting and waiting and no one will give you any estimates. A guy who had an appointment came after us and they were going to skip us and help him first. There were two cashiers and no one in the bank so they were just standing there. We just needed to add a name to our checking account and order checks, something that would take them maybe 5 min. All and all we waited for 45 mins, no one was able to tell us how much longer it would take and we finally had to leave, accomplishing nothing. Thanks Chase! Great doing business with you.

«We dont take cash deposits anymore.» Never thought Id hear those words uttered from a bank, but I did today at Chase. Apparently if you dont have an account with them you cannot deposit cash into someone else’s account. What a joke! I dont have an account with them and never will. I have 3 other checking accounts all much easier to use.

if you come early in the morning there is no waiting and no problems .
i went in there this morning 9am cause i lost my debit card and they helped me right away and with no cost for a new card :)

This big bank told me I would have to pay a $ 6.00 fee to cash a payroll check drawn on chase bank by their customer because I am not a chase bank customer. I refused to do the transaction and went immediately to my Credit Union. If they ever hoped to get my business, this solidified their lifetime failure of ever achieving that goal. If I could give them one half a star, then that is all they would get.

The teller Nikolay was very polite and helpful ! I had a great experience at this location. I will definitely come back here

You need to be able to trust that the people at your bank know what they’re doing, but sadly I don’t feel that’s the case at all with the employees at this branch.
Long story short, I needed to exchange some currency. I called this Chase ahead of time to see what their exchange rate was. Before answering any of my questions the woman on the other end rather waspishly asked if I was a customer. (I am) I understand that the bank services are for customers only, but there really are more friendly ways to make that point. Anyway, the rate she gave me was PHENOMENALLY good (I had called a few other businesses to compare), so I hightailed it over to the bank ASAP.
At the bank I went up to the window. Teller One didn’t seem to know how to process my request, and after scanning my bank card to confirm that I was a precious customer, passed me off to a different teller. Teller Two seemed equally confused, asking Teller One a bunch of questions on how to exchange money, and making me scan my card once more while I waited for them to figure things out.
Finally, they were ready to process my order. And guess what? That phenomenally good rate that I rushed in for was wrong! We’re talking 1.51 (quoted) to 1.72 (actual). At first the tellers tried to pass it off as a fluctuation of the market – yes, rates increase and decrease at the drop of the hat, but not that drastically, especially since when the other business I called quoted me something much closer to the 1.72. What actually happened was that the person I spoke with on the phone quoted me the currency buyback rate, which is normally lower. UGH!
You’re a bank, Chase. Money is what you do, and my request wasn’t difficult enough to confuse three different people.

It’s a chase, what can I say?
I never have to wait in line here and the tellers are friendly. I’ve never been here for business transactions but everything’s always gone smoothly for personal transactions. For business stuff hit the branch on Sunset & Vine.

WORST Chase branch I’ve ever been too. The manager was simply awful, I’m not even sure how she got that job.
I have a business account with Chase and typically, you stand in the business transactions line because it has priority with service. Not many business have time to stand in line at the bank for 30 min before getting service, so that line is there to prevent such situations. However, that is not the case at this branch. All i needed to do was get a couple checks printed… simple. I waited in the business transactions line for 20 min, and watched as the normal line moved quickly. Finally, I was called over by a teller and the manager who was standing behind her said that I had to stay in the business line to get served because the personal tellers couldn’t do the same thing as the business tellers. What a load! Discouraged by the business transactions line, I left to go to another branch.
At the other branch (vine st), the business line moved quickly. Everyone was friendly, the place impeccable and the service efficient. I vowed never return to this Weho branch ever again.
I went to Vine St branch yesterday, and while the business transactions line was long, the personal tellers held up the personal banking line to assist those in the business transactions line. Now that is called service!
If there was a way of not giving any stars to the weho branch, they would have a zero star rating from my part.

I just felt like giving a financial institution a crappy rating.
Chase is actually super convenient.
Thanks for putting the one ATM next to Broadway Shoes though, I appreciate the hell out of that.
Why can’t you just not charge ATM fees like that other awesome bank my friend has?

Dear, JP Morgan Chase
About a year or more ago, I wrote a review for BofA. I mentioned in that same review that I was coming for dat ass.
I’m sure you noticed I was creeping. That must explain why you offered me a new line of credit. Thanks for the trusting me with such a high balance. It was tempting but I’ve grown up and know you’re trying to fuck me raw.
Of course you know why I had to decline the offer. Credit cards are for emergencies.
I am writing this review to say goodbye. Our relationship is over.
You have no reasons to contact me. I obviously wont be contacting you. My final payment to your «membership services» was made a single day ago. I no longer have a balance with you guys. It was hard but feels oh so fucking great. Entering 2012 with zero credit cards feels so damn sexy.
Ciao

Blaaaarrrghhghgh! Gross. I just went to this Chase branch today to cash a Chase check. Since when did banking become like buying a used car? There were even balloons in the parking lot.
I’m not a member of Chase Bank, but everyone in this branch was trying to high-​pressure salesman me. Seven… SEVEN people were on top of me like starving vultures hocking Chase checking accounts. I even took the time to talk with one of the guys to see what their checking looked like. I’m open to hearing about it. When I found it would cost me money because I can’t use direct deposit, it devolved into William H. Macy in Fargo pushing Truecoat.
So, I continue on to cash this Chase check and they charged me six dollars to cash it! Are you fucking kidding me? Chase charges SIX DOLLARS to cash their own checks? Now, I’m no huge fan of Bank of America either, but they have NEVER charged me a fee to cash a check that belongs to them. Chase insisted they do. Well, they’ve never ever charged me, so??? The blue-​shirted vultures stared at me like I was a lunatic.
And they think I’d want to be a Chase customer after feeing me to cash their own check? What kinda money would they plan on stealing from me as a member? No fuckin’ thanks, Chase. You can keep your Truecoat.