Sprint Store

I had my worst nightmare come true last week. My HTC One M8 Harmon Kardon edition stopped taking a charge and eventually died. Unfortunately I waited to late to back up a lot of my on my phone. Christian the store manager was very accommodating, ordered me a new phone and said it would be in by Friday. I went in Friday to retrieve my phone but was told by a female supervisor who wasn’t very helpful that they discontinued making my phone and I had to take a Samsung (I’ve only had HTC phones) This supervisor told me there was nothing she could do and basically was not trying to help me in my situation. I was panicked because I would be loosing a lot of pictures and personal data. I explained this to the supervisor girl but she wasn’t trying to listen instead leave as it was the end of her shift. I asked if Christion would be in the next day and she said yes. I reluctantly agreed to take the Samsung and that I would be in the next day to get my issues resolved. I went in the next day and saw Christian who immediately acknowledged me and apologized for any inconvenience. He set me up with another representative named Matt who was extremely helpful and understanding. After a week of calls and complaints to customer service, multiple store visits Christian took the time to help me find a solution and went out of his way (while in the middle of helping another customer) to accommodate me. Nowadays it is hard to find and receive good customer service especially when it comes to phone service but Christian and Matt have really impressed me. I’m now a proud owner of a new HTC phone and I was able to retrieve some of my stuff due to the HTC backup app. Thanks guys and keep up the good work!

This evening I arrived at my favorite Sprint store, near closing to report my stolen IPad and replace it. Despite my late arrival… doors locking up, at close to closing, a most helpful Sprint Associate, Matt, did all possible to explain my options and give me the best deals with both products and services. This was my first time working with Matt. Terrance, is another amazing Sprint Associate who was «off» today. Honestly, I have never had a bad experience at this store. I do not know who manages this great team but their positive and helpful attitude toward each other and customers make it a wonderful experience. This evening, my dog, who had to tag along, (was all bandaged up, from recent injury) and everyone was so kind to him. t Overall, this is the best Sprint store and I have been to many! Parking is easy and close to the Beverly Center. If you have not tried Sprint, service and help by phone is amazing too. I am a huge Apple fan so like that Sprint partners with them and they are knowledgeable about Apple too.
You will not go wrong going to this store. For all you unhappy Verizon and At & T users, give Sprint a try. I did this a few years ago and now use Sprint in my home too for those times when my Time Warner «goes out» as it sometimes does. A very cheap landline type phone for home too. Best of luck to you with your phone and other electronic devices.
Karen

This was really the first time I got terrible service and it was shameful. I’m giving the 1 star based off of the experience with this salesperson and not to reflect the other sales associates in the store. I’ve had helpful sales associates in the past, but this one was an embarrassing and shameful experience.
I needed to get a new phone due to my current phone being on its last leg technically. I normally go to this sprint store as its closer to my home.
One of the two women that greeted me ended up helping me. At first she asked me what I would like and I told her exactly what I needed. She proceeded to mention the promo they currently were featuring and I kindly declined. She pushed it and I ended up saying it wasn’t a need for me. See below the conversation we had and how it ended:
Sprint worker: we’re running a promotion where you pay an extra $ 12 dollars a month for a free iPhone watch.
Me: no, I’m ok. I don’t need one.
Sprint worker: oh really. I see that you’re wearing jewelry. Why wouldn’t the watch be a good addition?
Me: bc I don’t need it. Some of this jewelry has meaning. They were gifts.
Sprint worker: well, the best gift you could get is a gift to yourself.
Me: O_o…I know. But I really don’t need an apple watch. I don’t want it. I just want the phone.
Worker looks at her list…“man, looks like we don’t have any more gold phones. We have silver, pink, and gun metal gray” :)
Me: ok. I guess I’ll just order online then or maybe you can help me find another store that has the gold one?
Sprint worker: oh sorry, we work on commission so no one is going to want to help…
I understand most sales associates work on commission, but letting a customer know this is a reason you can’t help them locate a store that carries it is disrespectful.
I ended up having to call another store who ended up having one (Sprint off of Jefferson in Culver City) and they were extremely helpful and appalled when I explained to them the experience I had at their other store. Also turns out the woman at the other store over calculated my monthly payments and almost made me miss out on credits I didn’t know was being given to me.
I’m not sure if the young woman was new, a veteran, or having a bad day. But when you have customers that come in spending their hard earned money on something they NEED (and they’re pretty nice about it) it’s pretty key to be helpful. I was willing to order through her, but she was adamant about the type of service she was giving.
I’ve been with Sprint for over 8 years, so this experience… not good, Sprint, not good.

This is the best store ever. Yes it’s a little wait sometimes but it’s worth it. Great service they help you in any way the can. Fix your phone when it’s break. I will go to no other store

Are you kidding? .I’m in shock,
I called and the girl told me within two seconds, without even attempting anything, said «I can’t access your account. I cant help you.» and then it got awkwardly quite. I figured she would have more to say then «I cant help you.»
With no other solution provided? I am trying to buy a phone… no way from here, that was so rude right now.

I went into this store fairly confused, hoping they could help me switch from verizon to my bf’s line and was crossing my fingers to keep the same number, and also was looking to make the change from the iphone to the new galaxy S6 edge.
Checked in at the front when we arrived at the store, really didnt wait that long if anything it was like a 5 minute wait at most.
Evelyn helped us, she was able to help me switch without me having to go to a verizon store or not even a call to cancel. Love that she was able to quote me before doing anything, and answered all our questions, explained everything to us pretty thorough before making the decision to switch, even though i walked in there already wanting to get a new phone.
Evelyn was awesome, & personable, both me and my bf were pleased with her excellent customer service.
Now that im a sprint customer, this location will be the go to store for me.

The one star is specifically for the salesperson, Juan. He smiled in our face and seemed so helpful. He told us that both of our Samsung Galaxy S5s would be FREE as long as we signed a new contract for 2 years and paid the taxes; he also said our monthly plan cost would remain the same at $ 165 monthly including taxes. Juan even threw in a complimentary 16GB SD card for us. We left the store feeling satisfied.
HOWEVER, after we reviewed the receipts and plan changes, Juan set it up so we financed both phones over 2 years at $ 30 monthly. This changed our monthly plan cost from $ 165 to $ 220! Also, the cost would be $ 720 over 2 years as opposed to $ 300 with a $ 100 mail-​in rebate if you pay it upfront with the 2 year contract! He NEVER advised us that we were financing our devices! He also added insurance at $ 22 monthly plus he charged us $ 50 for the «complimentary» 16GB SD card. He specifically never mentioned any of these charges just so he could get his commissions. What a snake!
Thank goodness we scrutinized our bill and plan. We returned to the store and the floor manager Jonathan took care of everything by taking off the financing and refunding us the charges for the SD card. Still, he said that he couldn’t address our complaints about Juan because it was a «he said, she said issue.» Therefore, I would highly recommend that you avoid this Sprint store like the plague!

You have your good and your bad places, but obviously its a cell phone company overall, they’re going to sell you things and its all you at the end of the day if you buy, sign, or agree to anything. Do your research and READ the contracts that you always skip because you’re lazy or don’t have time.
Anyway, customer service not bad, I was direct and knew exactly what I was there for. I called ahead of time and made sure I had an appt ready to go when I came in. If it was busy, obviously I’m not going to waste my time. As the customer I made sure I knew what I wanted and how i had a problem with my bill and to break it down for me. They wrote down the numbers and explained each one and why I was billed for that. I asked for visible proof of anything before signing off and read word per word. They did that with me and explained anything I thought was sketchy. If I saw anything wrong during my next billing cycle, I clarified to the associate I was with that I’d directly go to them and follow up right away. I was satisfied because they worked along side me and understood.
So make sure to ask questions and don’t just keep agreeing to everything lol.

This store has very poor customer service; my average wait time is two hours. I’m just working with the manager Esteban he was very unprofessional. I asked for his last name to help for the resolve the issue and he denied further help. I got iPad couple months ago they promised me a good deal which is $ 17 month plus equipment charges and I said yes signed me up and now my bill is $ 355month he lied to me. I talk to Chris a week ago he said that he’s going to take care of it, but nothing was taken care of so I was basically not helped at all and being threatened to have my ass kicked.

A guy named Angel Guillen helped me out with upgrading my iPhone from a 5 to a 6 and got me an iPad mini. He charged me $ 340 at the counter and said that’s all I have to pay and he can’t usually cut deals like this but I seemed cool so he’ll do it for me.
I was like wow $ 340 is all I’m gonna have to pay for iPhone 6 and an iPad mini? I said that doesn’t sound right are you sure there won’t be any additional charges? He said absolutely not this is all you have to pay and then your bill will just be the normal monthly amount of about 80 bucks. Im even throwing in a deal so your bill will be less than it usually is he said. I thought wow this is too good to be true, amazing, i’m stoked.
It was too good to be true, it was straight up lies to my face. My bill has been over $ 200 every month since this transaction. The first month I got my bill after this transaction the bill was $ 370. This guy Angel gave me no paperwork on the transaction either. He said don’t worry about it you get a receipt by email, which never came. Come to find out I’m tied into some kind of lease for the phone and the iPad and I have to pay a monthly fee for them and at the end of the two-​year lease I don’t even own them. These guys are shady as hell at the sprint store on La Cienega next to the Beverly Center. Don’t trust anything they say especially Angel Guillen.

BIGGEST SPRINT SCAM STORE THAT NEEDS TO BE AUDITED OR SHUT DOWN!!!
First of all Save Your Time and find another Sprint Store. They are SCAMS SCAMS… I brought in my brand new phone for a quick repair since it won’t turn on, they said it is damaged and not fixable asking me to buy new phone. How is that possible with a brand new phone with new battery that I just put in and waterproof cover. Don’t believe anything they tell you. I took my phone to another Sprint store and they said my phone was perfectly fine and it started working. I am forced to give this place one star review since there is no star option.

I was so excited to get the iPhone 6s, I felt trapped with the iPhone 5c for over a year so I was thrilled to be able to pre order my device! I received it in the mail and needed to change my plan so I went to two different sprint stores before I arrived to this magical location!
I guess what I needed help with was complicated because the two other stores in Koreatown just totally blew me off and didn’t even attempt to help me, luckily I was greeted by Matt at this location and he went above and beyond to help me. Although he is new at the company, you really couldn’t tell because not only did he get everything accomplished he did it with kindness and compassion… I highly recommend this location and every employee that was there was extremely kind and courteous, I want to take the time to write this review because I truly am so happy with my service… Thank you!

They lie and they suck. I had switched to ATT about 7 years ago and i was suckered into coming back for the lower rates. I was 100% crystal clear: «Do you mean i will get a new iPhone and Ipad and „all in“ it will cost $ 100?» the answer was «yes.» NOt only did they add products (insurance) and then repeatedly waste my time in the store where at least the first time i was polite, they never would put anything in writing and refused to let me photograph the screen that allegedly show me that i was not going to be overbilled anymore.
They also changed their tune. «all in» meant, as i put it, «it includes taxes.» they lied and said «yes.» I get what that meanas. when i came back they said «there is no way we can tell what the taxes will be?» I said «Really, i can give you my zip code, which by the way you have.»
They also lied about the $ 250.00 i would get to cover my contradt. I never got cash. I had to wait for a visa card i didn’t want and to figure out the balcne i had to log into their website.
Yep, sprint, you cheated me. Congradutions. I don’t have time to start a class action lawsuite, file a complaint with the CA attorney generals.
Read all: they are absolute masters of wasting your time and cheating. BEWARE!

Stay away from Terence. I should have known better when he tried to swindle me out of $ 75 bucks which Iwas persuaded to pay for two separate covers to protect my phone. He explained that the premium I was laying in price was insurance that if anything were to happen to my brand new iPhone 6 that it would be covered in the event of a break of crack. After showing me YouTube videos and going through the works I bought the 2 cases– a lens protector and body protector only for my screen to crack about 2 weeks later. Seriously??! My last 5 I had for 2 years with a measly rubber case and I never had a single issue.
Ok so my real issue isn’t exactly that my phone screen cracked– it’s that when I went back to the sprint store to find Terrence the best he could do was apologize and say that the only thing covered would be a new case. You’re kidding me right? Why would I want a crappy case replaced on my already cracked phone. Then he had the nerve to say that he never explained my phones screen would be covered under warranty. I know how negotiations work– I’m a broker and I don’t appreciate being lied to.
Stay away from Terrence because he doesn’t care about you the customer– only about your dollars in his pocket

I came to this store to upgrade from an Iphone 5 to a 6.
I was not quoted the correct amount of charges that would be added to my bill along with the 3 days my phone just did not work after buying it. I am still having issues with every bill since this visit mind you.
For those 3 days of absolutely no phone service Christian De Guzman, a store manager at this location offered to credit my bill for all the troubles and also talked me out of a return promising it would be worth it.
I have emailed and called this store location endless times to speak with Christian with no reply. I am not one for writing reviews, but I believe people should keep up to their promises and have a bit of dignity. He failed on any promise he made during this time, and also just failed to at the very least respond.
This location is a the perfect example on how you do not run a business. Save yourself the trouble.

I had a wonderful experience at this store two weeks ago when I was helped by Jonathan M. I was a fussy customer, a little scared to switch cellphone operating systems, and Jon answered all my questions knowledgably without ever talking down to me. (A tough skill since he deals with customers all day long and I don’t look as tech savvy as I am).
He put all my worries aside and completely helped me make the switch, including activating my new phone, syncing my contacts and applying a case and screen protector. I was amazed that only one hour later I was out of the store with a completely set up phone. Wow.
He also helped me get some great deals on accessories.
I had to dock one star because now that my monthly bill arrived, I can’t tell if all my accessories discounts appeared correctly.
I still feel I had a wonderful experience with Jonathan, who is particularly knowledgeable on phone hardware. I would definitely return again and feel the service in this location is superior to the store on Melrose.

What does this mean??? Fix it please !!! What is this with service???
On the phone and need to check something but I can’t access the Internet. What does this mean??? You guys really need to fix your service here???

After the Ellen show we decided to make our plan lower.
We went to another sprint store in Burbank but the guy gave us the wrong information and he didnt have the phone we wanted .
We decided to make phone calls to see which sprint store around burbank might have it so i called this store and they had both phones so guess what? It was 25 min drive :/​
Husband decided to drive we got lost and we finally found this store .
KENNETH was the person who helped us out and this guy after everything we went throu with the wrong information, he decided to give us a free speaker, 2 bluetooth, 2 cases for our phone and one of them its an Otter box, free tablet and he offer himself to back our information to the other phones and i had the back up off so it was gonna take longer :((he talk to his manager and the manager was super nice after he heard everything we went throu so they wave the instalation fee for both phones .
Usually we go to other sprint stores closer to us but this will be our sprint store even thou they are far, why?
Exellent customer service by Kenneth and the manager and all we get in other sprint stores its just a big attitude like they dont wanna work, this people looks like they love their job and we aprecciate everything they did for us so thanks again and we see you soon :)

I have been going to the West Hollywood Sprint store for many many years and have been a Sprint customer for well over a decade. I have had my ups and downs with Sprint because of service, plans, and cost of services. As big as they are, sprint does seem to try to offer incentives to their customers to continue with them and to deliver quality products and services.
Yesterday I broke my Samsung Galaxy Note 3. I was in desperate need of a phone and drove from Santa Monica to my trusty Sprint store on La Cienega Boulevard in Los Angeles. In the back of my mind I knew I may have to completely pay for a new phone in order to walk out with one rather than have them send it to me overnight. I was fortunate enough to meet a sales representative named Christian. Christian took a look at my cracked phone and analyzed my plan. He told me that he could hand me a note 4, a far superior product, and lower my bill by about $ 80 a month. I couldn’t believe what I was hearing and asked him if he could add an iPhone 5 and another line for my 11 year old son. He said he’d be happy to and both phones would require no money out of pocket and I would still save $ 65 a month from what I had been paying when I walked in the door.
Christian is a sprint cell phone master. He is extraordinarily fast, gave me the absolute best possible deals I could have imagined, in fact they were better than I would have imagined!
This morning I woke up and decided to go down and ask him if he could work his magic and replace my teenage sons iPhone 4 with an iPhone 6. Not only did he say yes, but he kept my bill $ 25 lower than it has been and gave me the 62gb iPhone 6 for my son. Here is the kicker, he also threw in a pair of Beats solo 2 headphones at no additional cost.
I was with Verizon and t-​mobile prior to sprint, & I have been with sprint for many years. In all of my yeard, with all my cellphones, this is the absolute highest quality service I have ever received since I started using mobile phones almost 20 years ago. I encourage you to go to the West Hollywood Sprint store and ask for Christian and have him work his magic on your current cell phone needs. My family ended up with three new bleeding edge phones with no money out of pocket and a lower monthly bill then we walked in with.
Thank You Christian, thank you West Hollywood Sprint store!

I walked in here frustrated and upset after being directed here from the Apple Store. I was told (at Apple) that the services I needed taken care of on my phone were only corrections Sprint could be held accountable for.
Although I have been a loyal Sprint customer for over 10 years. Each and every time visiting one of their locations, the customer service experience has been even less memorable than the previous one. So walking into this store I figured it would be no different.
Yo, I was wrong.
Even though I walked in 20 minutes before closing from the moment I entered I was greeted with customer service in ABUNDANCE! Really was unexpected, I gave a brief description of my situation and was directed over to Crystal G.
Crystal G. informed me of a few options I had with my current situation (some options I was unaware of). She was detailed and elaborate informing me of various plan options, the necessary steps for each scenario yadda yadda yadda…
But it’s not just «yadda yadda yadda» I was more so unmistakably overwhelmed with the knowledge she possessed and its immediate effect on my thinking process. Everything she shouted out screamed «DEAL, DEAL, DEAL!!» — it was too much.
It almost seemed to good to be true.
But it wasn’t.
Her information was not a façade yet rather an enlightening truth about my cell phone courier that I had no knowledge of. No knowledge of until now. Crystal G. was above and beyond with the assistance and insight moving forward.
It took 10 years for the ultimate Sprint in-​store experience and Crystal G. came thruuuuuuuuuuuuuuuu!!!