Sunset Radiology

Do not agree with the other posts. I refer clients here probably over 100 by now. Never had a single complaint, ever. That’s amazing. I went to the office once, it was clean, staff was friendly. I would advise to ignore the cry babies below.

I had my MRI done few weeks ago and could not stop thinking how unprofessional the staff was. I felt as if I was working with a group of school children. They were irresponsible, unorganized, and careless. It took them 5 – 10 minutes to find out if I really had an appointment and who scheduled it because my paperwork was missing. Office staff had casual conversations (such as blaming, questioning, and gasping about each other’s work), they ordered their lunch on the phone while I sat and waited. After twenty minutes and my initial questioning, I found out that the fax did not come through. I decided to take action by calling to my doctor to find out why it was taking so long. I did their job from behind the counter. After the MRI, I saw my driver’s license hanging on the office table and had to ask for it. Throughout my time spent at Sunset Diagnostic Radiology, I could not believe the level of unprofessionalism. I understand that we all make mistakes but, in this case, it was just bad service.
On the other hand, the answering service was great! I believe, Linda helped me a few times to reschedule my appointments and demonstrated care and willingness to accommodate no questions asked. Thank you Linda!

Seriously the least professional radiology center I’ve ever been to! I had a 9:30am appointment and they took the 10am in before me, right before my eyes! I called to say that I was a little lost and arrived literally ten minutes late, and still waited until 10:30 when they finally took in the 10am. The receptionist told the technician that because I was a few minutes late, he should take the 10am first, even though I had been waiting already for over 30min!!! While I waited to en taken in after 11am, the front desk receptionists answered the phone and discussed the patients afterward. Sometimes one would shush the other so I the waiting patients couldn’t hear the complaints. Never again!!!

Valet parking only. Be sure to bring cash or credit card. The building is nice and everything in this building is expensive. They will bill your insurance so you can walk away without any out-​of-​pocket costs.

I was shopping around for lowest price to have MRI done on my knee. I was putting it off because I don’t have insurance and MRIs are not cheap. I called a few places, but Sunset Diagnosic has the lowest price by far. I was expecting mediocre servie for the bargain, but I was pleasantly surprised. They are on Sunset Blvd in a nice building. You can pull in with your car and they will valet for you. I was late for my appointment but the receptionist was nice enough to let me in anyway. The procedure itself is not fun if you don’t like being in tight spaces (like me), but thats true for all traditional MRIs. They told me they also have open MRI machine for the same price but that’s in Woodland Hills which was a little bit of a drive for me. I just toughed it out. The reason I’m writing this review though is because I had a quiestion for the radiologist and I was amazed how they confrenced him in and he brought my exam results on screen and did a whole presentation for me explaining every detail of what he sees. I did not expect to get that much service for the price. My only complaint is that they only validate your parking for 1 hour which I guess would have been enough if I had not stayed after my exam to speak with the doctor… overall I was very pleasantly surprised by the service I got at Sunset.

I am a bone cancer patient. As part of my treatment I have an x-​ray bone survey done every few years. Every bone in my body is x-​rayed and examined for evidence of cancerous lesions. I recently had this survey done at Sunset Radiology, and I will never go back. I knew I was in trouble when the tech, who was obviously inexperienced, had to redo almost every x-​ray he took, and halfway through had to call in another tech to help out. Aside from the length of time this took, I was also getting double the radiation exposure that I should have. The kicker is that the radiologist wrote a report that indicated that I had evidence of bone lesions and that the cancer had spread. I met with my doctor and when he saw the actual film, told me that they were the poorest quality x-​rays he had ever seen and that there was no way anyone could make the observations and conclusions made by the radiologist based on such poor film. My doctor sent me to another radiologist and I had another full set of x-​rays done by a competent tech. Well, I just got the report back and I am happy to say the cancer has not spread to my bones! Sunset completely blew the diagnosis. I might add that it was 10 days before I found out that I didn’t have bone lesions. 10 days that I can never get back. Please, go to any other x-​ray facility and save yourself the grief.