Magnolia Nails and Spa

I’ve been here over 15 times and have always had consistent service. They have a great variety of colors and have great massages! Will continue to go back!

Ugh… I’ve been a regular here for some time now, but today was just a terrible experience. I usually don’t mind making the drive to Westlake for the service and price. However, after getting a shellac manicure + pedicure I left beyond frustrated. The woman doing my manicure was more worried about talking to her coworkers then focusing on me. She pricked me with the cuticle cutter THREE times and had the audacity to tell me that I’m «too sensitive»! I’m sorry, I didn’t realize saying, «OUCH» when I’m being cut with a sharp object is considered being sensitive! After biting my lip through this part of the manicure I couldn’t wait to get my nails painted and get out of the salon!
Sadly,
I will not be back.

I’m surprised this place doesn’t have a better rating. It was very clean and the staff was friendly, but not too talkative, so I was able to relax and enjoy my massage. They definitely give you a very nice foot and leg massage, as well as your hands and arms. I got a shellac manicure and pedicure, both turned out amazing! I also loved that they did my nails and toes at the same time. The selection of colors (polish and gels) was great, OPI and Essie. I will be back again, loved that I didn’t have to wait on Friday afternoon!

While they did a good job they are WAY more expensive than most places. The pricing isn’t displayed on a menu so it was a huge shock at the end. Ruined my lunch break for sure.

Magnolia nails is my «go to» place for mani/​pedi and an occasional neck massage after work.
They are honest and hard working people evidenced by the fact that the last time I went in they told me they owed me money back from the last time as they said I had «overtipped» them. I wasn’t sure that could ever occur :) so when I smiled and asked how, they showed me I had just added the tip in excess of the amount I wrote, so they wanted to give me back what was due. I just told them to keep it and apply it to the next service. I will return there often!

Been here many times. Last time I went the technician had to start over on my shellac manicure 4 times. She never mentioned it, offered an explanation or apology. The manicure too forever and the technician kept getting frustrated and had others come look, too– even the manager.
Charged full price and asked for a tip. Shellac is chipped one day later.
I don’t have much patience anymore for businesses who don’t have decent customer service.

Worst nail salon I’ve EVER been to. (LITERALLY) I was in the area and had a last minute event to go to. So… I hopped on Unilocal and looked for the closest salon with a reasonable amount of stars. It wasn’t even titled as «Magnolia Spa or Nails» it simply said Nails in the sign above the building. Or something else super generic. I now see why. I wouldn’t want to put so much personalization into something that truly wasn’t very personable. I went in for a quick touch up. I figured anything would be better than nothing. I was VERY wrong! Mind you this is the first salon I’ve been to since I’ve been to my regular salon. Which is out of Austin. From the moment I walked in. I felt out of place. I was shocked of the mediocre appearance being in such a great area. I literally felt like I was in a nail shop on Rundberg. No lie! I signed in. That to me was odd enough. I felt like I was at the Drs office. Waiting. Again. I see why they do this. Because, they obviously do not care about their customers. Your just the next in line. Just a like a number waiting to be called. I was browsing polishes after signing in. Most of the polishes are empty. Never have I seen such a lack of selection. No worries. Majority of time I do gel nails anyways. Shellac on my pedicure && colored acrylic gel powder on my nails to be exact. I asked for the color options to select my color of (gel acrylic powder). The gentleman nail tech brought me my options. There was a good amount. Although. As I was looking I realized this was shellac. Which wasn’t what I wanted. Again. Simple mistake. The important part is that we’re now getting to the good stuff. Haha. I sat down in the pedicure chair so that they may begin. Water was filled up so I placed my feet in. Freezing cold!!! He asked if it was okay and I told him it was cold. He asked me again. It’s cold??? No I’m Lying! Well apparently I was a liar the moment I walked through the door. So he brought me the options for what I wanted. Which was the colored acrylic gel powder. I literally had less than a handful of reasonable options to choose from. There was one color wheel. And less than a full one was well. Which isn’t a lot. Unless you think baby poo color is cute. That wasn’t enough options for me. Because for one I’m not going to be wearing baby poo. Or ghetto purple glitter or something along the lines. I would have been fine with a nude or casual color. I’m really not a picky person by ANY means. As I was looking. I told the gentleman It changed up the game when I was misinformed of the color options. So he asked me if I wanted to continue. I said. No thank you and he snatched the color wheel options out of my hand and got up n walked off. I said to the gentleman (IF I WOULD EVEN CALL HIM A GENTLEMAN AT THIS POINT) –Man «Well, that was rude sir!» He looked at me n scrunched his face in disgust. I tried to ignore his behavior. But I thought of all the things I was noticing while in the chair. I realized. That no matter how elegant the salon or trashy. NO customer should ever have to have anything snatched out of their hand because you changed your mind about receiving service from them. I told myself to speak up because it’s not right that he was so rude. I asked if he was the manager n they (him as well as another tech) said the manager was not working today. So I said. Okay. No worries. I simply told them that I will b calling him/​her in the morning. Or everyday until they are working so that I can let them know of my experience. The man went to the back room or whatever is in the back. N I proceeded to the front where there «Magically» appeared a manager. She asked what was going on. N I calmly told of the situation. Then out of the corner of my eye I see the man re-​appear from the back room. After I explained myself. The manager BLATANTLY lied to me. Saying. «I spoke with the nail tech and he said he didn’t snatch it out of your hand. That he just took it from you.» Well how did you have a conversation while he was in the back. N why is it that you should take ANYTHING out of my hands while it is in MY hands. I can’t think of ANY reason. I wouldn’t even allow my 5 year old daughter to act in such way. I thought it was ridiculous for her to side with her employee when IM THE CUSTOMER. N its still NOT okay to take things out of customers hands. A simple apology would have been enough. So I told her that this was the worst experience I’ve EVER had at a salon and I will NEVER return. Seriously. Even if you paid me to go I wouldn’t. Her response? I quote! «Our GOOD customers will write the good reviews. And your young. You still have plenty of time to possibly come across more bad experiences!!» WOW!!!
Part 2 Continued…

Was in the area and decided to get my nails down on Sat morning. By far the worst nail experience, from the poor quality of the manicure to the customer service.
From a quality standpoint, the color selection is limited, and the original color I chose it turns out was dried out. When my nails were painted, the manicurist didn’t fully coat my nails, leave corners untouched and a very exposed cuticle base. Right after the manicure, it already looked like my nails had grown out for 4 days at the nail base. In addition, there was awful streaking and clearly could have used one more coat.
As for service, the only conversation was about 4 attempts to upsell me. And then to top it off, when he helped me grab my wallet to pay cash for my $ 15 mani and I instructed him to take the $ 20, he just assumed the $ 5 was a tip, and never gave me change!

I used to come here but probably won’t anymore. The male technician seemed incredibly bored and disinterested. This in itself is not a huge problem, but my manicure was over in less than 20 mins. I have a stressful job and like to slip in there for a mani or pedi to relax and feel prettier when I leave. Not this time. I just felt like an annoyance.

I used to come here all the time but somewhere down the line they got a bit careless. Most recently I went in for a shellac mani/​pedi. The technician was rushed, and left my shellac only half dry. I asked her if she thought they were done and she insisted that they were. So I convinced myself it was all in my head and left the salon. My nails ended up being dull and sticky and I had to have them redone elsewhere.
I tried them out again, desperately needing my acrylics to be removed. They did not soak them off as is recommended. they tore them off my hands and my toes. She filed THROUGH two of my nails. I thought I was going to cry I was in so much pain. I left, and have not been back since. It really is unfortunate because it is a very convenient location and the guy who owned it has done my nails for as long as I can remember (he owned a different salon before). Hopefully they turn things around.

Love this place. They are great about working you in when they can, and they take their time on you — it never feels rushed. Most importantly, they do good work!

Fantastic place! Have only had a pedi there so far but it was an excellent one! It’s clean in there, easy to make an appointment, and the massage and polish application are wonderful. The polish has lasted a couple weeks so far. A couple dollars more than the other place I was going to, but far superior in many ways so definitely worth it to me. I will be returning!

First time here today and was pleasantly surprised. Pedi was first and was truly excellent. Mani was next and was fine, but did feel a bit rushed as the customers waiting started to pile up. Brow wax was last and was great. It was a tad pricey compared to what I was accustomed to paying in San Francisco before moving here recently, but overall I’m happy to have this cute place close to home. Based on my experience I would recommend going early (they open at 9:30am) or making an appointment.

I’ve been here a few times and have had a different technician each time and they have all been great. The spa pedicure is the best bang for your buck. Nice leg massage, very thorough grooming, aromatherapy, heat treatment, etc. the equipment is clean and it’s the only place I’ve been that uses a disposable plastic liner in the pedicure foot baths. The technicians are all very friendly and sincere. Their pedicures also seem to last longer than other places.

Really enjoyed my service here
Shellac mani and pedi
They took their time, GOOD massage and after my nails where done she then massages each arm and shoulder as well!!! #score
I’m a sucker for any kind of massage that’s for sure! Just make sure they do your cuticles I had to ask. Felt clean and very friendly staff

I’m what you call a nail snob. Nail maintenance is very important to my career as a hairstylist and finding a good place I can trust is absolutely necessary. I LOVE magnolia nails. The ladies are so sweet and the place is super clean! They line the pedicure baths with a fresh plastic liner every client and the customer service is wonderful. Jenna does a really excellent job and I am never disappointed with the service I receive! Only thing missing is so hot pinks and neon bright colors, they carry mostly reds. But other than that, perfection!

This place is your regular nail place. It’s good and gets the job done. I appreciated the attention given when I asked for a price sheet instead of just staying go sit over there so that was nice :) going in on a Tuesday was great, paid attention to my wants and enjoyed my pedicure. I definitely got my $ worth

Just went in for what I hoped would be a quick shape and polish. 40 minutes, two cuts to my cuticles that bled, and I was finally barely dry enough to leave. The polish was so old he had to thin it to get it on, and an hour after leaving its still not fully dry. The $ 20 (with tip) cost was cheap but i may end up having to take this polish off. Probably the worst out of about 20 lifetime manicures.
Forgot to post this — it’s from last thanksgiving time. The polish never dried. It looked awful, worse than if I had done it myself with $.99 polish for kids. I just took it off and had plain nails for my vacation.
Ridiculous.

Probably the worst shellac manicure I’ve ever received and the most expensive! There are bumps and dents and dull spots all over the finish. I will not be back.
oh and this just in: not even a week old and it started wearing off on the tips. FAIL!

I had a few extra moments to kill (ok, I really didn’t want to go into work) after a nearby doctor appoint, so I randomly cruised by this nail salon. They sign on the door said OPEN even though the hours listed showed 9:30, and it was 9:10am on my watch. Score!
It was quiet, peaceful, and clean, and I had my pick of all the magazines and polishes (there were a TON, neatly organized by color = yay!). All in all, perfect for an early morning treat. The one and only gal there was an older, sweet lady, who promptly sat me in a chair. I desperately needed a pedicure, but knew a polish change would get me through and be a better choice time/​$ wise. She fixed me up in a jiffy. Side note — I am always impressed when someone bust out the teeny paint brush with nail polish remover to perfect each nail.
A polish change is $ 10 — more expensive than I’m used to, but then again it’s Westlake. Still cheaper than a pedi, and it made my day. (And, when I banged my foot getting in the car to leave, she graciously re-​did my big toe when I came back inside apologizing profusely).
Ps. On my way out, a gal had dropped in for a pedicure and I saw they use liners in the tubs, I assume to insure cleanliness. I’ve never seen that before — cool!