The Barn Family Shoe Store

The Barn Is as good as it gets. (1) They have been around since Harry Truman was president, (2) the sales people are friendly and knowledgeable… like Dave H. (3) they carry top end «well made COMFORTABLE shoes… like SAS made in the USA. (4) and their prices match or BEAT internet prices. Don’t waste your time on the internet… go down to The Barn and try on some shoes… this may be your last chance to experience what a «real old fashioned shoe store is like, feel the leather on your feet, know that they fit right. GO TO THE BARN !!!

Great customer service! I have been shopping here for years. Yesterday I had the best experience here getting great service to help me help my husband by shoes! We even bought 2 pairs. Thank you

Was in last night for the first time looking for new dress shoes. Hunter was a huge help in finding what it was that I needed, I had no idea what I wanted. Him and his brother worked really well together in terms of helping both myself and two other customers in different parts of the store all find something to try. It’s good to shop at a family owned business where you can see families helping the customers together. I am sure I will be back at some point in the future

really can’t understand why these people give bad reviews over the stupidest reasons. «OH they didn’t kiss my ass or take back my worn shoes wah!» Don’t worry The Barn, you’re doing a great job keep outfitting the community.

Brown haired woman in the shoe department helped me out so much! Bought a pair of shoes that ended up rubbing and causing blisters. She exchanged the shoes, was incredibly nice and helpful! I appreciate her and her kind assistance.

I had the most wonderful experience at the Kids Barn today! I have have a 7-​year-​old son with significant disabilities. He is non-​verbal and uses a wheelchair. Most of the time, when I take him to a shoe store, it seems like we’re invisible. That was not the case today. The employee (I wish I remembered his name), came up right up to us and was so friendly. He didn’t flinch when I explained our somewhat tricky request – we needed shoes to fit over my son’s AFOs (ankle braces). He helped us find shoes that fit the ankle braces. Then, he measured my son’s feet and helped us find sandals too. Most importantly, he asked my son’s name and talked directly to him (most people just ignore him and talk to me). He tried the shoes on him personally (rather than just handing me the shoes to try on my son). He treated my little boy like any other little boy going in to buy shoes. That, to me, is worth 100 stars.

I think I met the rudest person at The Barn this weekend. I was looking for a particular pair of Cobb Hill shoes and hoped they would have them. I’ve never been there and I walked in, clearly looking confused and not knowing where the shoes I wanted were, and no one asked to help me at all. I wandered around and looked for someone to help me. I found a man who seemed to be giving out checks to employees (which I thought was extremely unprofessional to do while there are customers in the store) and I asked where the Cobb Hill shoes are. His response? «Probably the shoes that say Cobb Hill on them.» So I thought… Wow if this man (who I believe is the manager but I’m not sure) cares so little about customer service then why should I pay $ 100+ at their store when I can just order them online? I like supporting and shopping local but I will never go back here.

Can’t understand the low rating. It’s the place to get your Dansko, Mephisto or Naot shoes without waiting for an on-​line store. I have also been known to get my Asics here.

Haven’t been into the barn since I was a child, and today I brought my own children here. What a great experience! Our salesman Dan was so very helpful sizing all 3 of my kids and helping getting them all into a new cozy pair of rainboots. Such a painless experience. I highly recommend this great local family run buisness!

I needed a new pair of summer shoes this year, and The Barn was recommended by a friend. I have to say, it was a terrific experience. The Barn has an enormous selection and great variety. Perhaps most importantly, the staff was friendly and extremely knowledgeable, ensuring that I found a pair of boat shoes that were the perfect fit and style.
I would recommend the barn to anyone in the area looking for a new pair of shoes!

New management? This last time I was in everyone was very friendly. Had an exchange and it was simple !!! Feels like a nice family spot. The women at the cash register is a little cool– but you can make her smile if you have good manners.

Every time I visit Boston, I try to stop by the Barn. It’s just what we’ve always done in Boston since I was little.
I can’t always find what I’m looking for there (I am P-​I-​C-​K-​Y), but the salespeople I meet at the Barn always know a lot about feet and shoe construction and help me narrow down my search.
On my latest trip last weekend, the shoe salesman not only helped me tell if shoes fit (I wasn’t sure I was really picking well-​fitting shoes off the clearance rack, and he confirmed my suspicions by letting me know that I wasn’t).
He also helped me keep costs lower by letting me know about all of the sales going on, including a special discount for signing up on their mailing list.
As many other people have said, «clearance» is where it’s at because the Barn brings things in at full price and then does the marking down at clearance-​time, rather than discounting things from the get-​go.
It’s a shame I arrived when my size in winter dress boots were picked over, because the $ 300 insulated+waterproof boots were $ 160. (And with the full-​price-​boots sale going on, that went for clearance + «full price.») Maybe next year!
(P.S. Here is where I’m coming from: I think of the Barn as a place to go for expensive shoes sold by old-​fashioned people who know what they’re doing. I also don’t have kids and am never in a hurry when I go — I’m always on vacation and going to the Barn for fun, without expectations about whether I’ll find something or not.)

I’ve been shopping at The Barn for more than 20 years. They always have a great selection. I can pick up my Dansko clogs, Brooks running shoes and Naot sandals all in one place. I usually end up with something else I didn’t know I needed until I got there.
The service has been excellent! Linda was so helpful and attentive today. You don’t get that kind of service in very many places today.
I really appreciate the variety and service. Thanks to The Barn!

I’ve been in here a handful of times over the years, first in the kids’ section, then when my son outgrew that area .sob. for both of us in the adult shoe building.
I’ve never had a bad experience here; the staff is helpful and knowledgeable about shoes. I told Ryan I have a teenage son and he beelined me to the boots that are all the rage with the boy/​men these days, and he was absolutely right.
Prices are competitive with online (I should note that I buy pretty much everything online because I loathe shopping.). I’ve never had any issues with defects, but I have done returns and exchanges and have had no problems.
I walk into the place more or less knowing what I’m looking for, and the shoes they carry definitely trend toward «sensible» but they have a great selection. They also have a really well-​curated clothing selection.

I went to the shoe barn last week for my daughter’s first pair of shoes. I can’t tell you how helpful the girl who helped me was! I was not sure what to purchase, and she took a lot of time telling me about all of the different options. Not only that, she was helpful with my toddler, who was to say the least, unhappy about shoe shopping. It was a great experience!

About a month ago my mom put a pair of Jack Rogers on hold for me at The Barn– they were having a sale and had the color I wanted, so I went to pick them up right away. After wearing them around my house for a couple of days I realized they were too big. The reviews on here make it sound like the return policy was very tricky, but I was pleasantly surprised when I went in. They swapped my shoes out for me– no questions asked! (It sounds like they may have modified their return policy)
It’s true that this place isn’t very warm and fuzzy– but if you know what you’re looking for already and don’t need a lot of assistance, The Barn isn’t half bad. ;-)

I’m one of those people who believes in supporting local business. In fact, I will pay a little more to do so. However, I also expect the experience of shopping local to be, at a minimum, appreciative and helpful. I have shopped here multiple times over the last several years, for my young daughter or myself. I’ve never had a great experience and generally speaking, particularly in the Kids Barn, the help is crap. Lots of young, sales people around, not one knows a thing about fitting a child for a shoe. If I’m about to spend $ 50.00 on a pair of kids does, I expect you to act as if you care that I’m in your store and attempt to pay some attention to me. When I check out, a little eye contact and a smile might just be too much to ask for this owner.
The adult section is ok. There are a lot of geriatric type shoes, but then there will be Uggs or something semi cute. Again, the staff is useless. Warmth or friendliness? I always feel likely the one interrupting their day; I never feel welcome and quite frankly, after spending $ 170.00 there on shoes this past week, I will gladly drive the 20 minutes to the Natick Mall where the service is better and I’m not made to feel like a cancer.

Lots of available shoes but the customer service is sad– despite the fact that there are many people/​staff available–
expensive, but if you are in a pinch, there is a lot of variety here.
don’t expect any friendly service though…

To be sure this place has a good selection and decent prices, which is what got me there in the first place. After two visits, though, I will not be returning. The customer service is truly awful.
Today, I wanted to bring some shoes back to return or exchange for others — I had my dog with me (it was too hot out to leave her in the car), and when I saw the sign on the door «no pets», I just stepped in the doorway where two sales people were standing talking and asked if I could just hand her the return. I was trying to respect their policy but still see if I could take care of my business. I was immediately rudely told I had to get the dog out (mind you, I am standing just inside the doorway, not even through the detectors) and told to «come back without my dog» and they would deal with this. No offer to take two steps out into the foyer to help me with the transaction. They acted like I was a huge bother — after reading some other comments, I see I am not the only one who has had that experience there. I won’t be back.

From the outside of the store it resembles a shoe outlet but upon entering you are standing in the middle of a large impressive selection of shoes of every variety. Prices are about the same as retail prices at any of the big retail stores. But in addition to shoes you can find a wide selection of accessories for shoes.