Prime Motor Group

The best car purchase I have ever experienced in my lifetime was at Prime Honda in West Roxbury. No «typical pushy» salesperson or finance person. Just get down to it and get the purchase completed at a fair price. Prime is really trying to make the car buying experience positive for everyone.

Worst customer service I’ve ever experienced at a car dealership. Purchased a car and had to wait two hours to deal for the whole process. Purchased over a week ago and still waiting. No one called to let me know about delay and had to find out myself.

I went to prime motors looking for a car and sale person Anthony Lotardo was asigned to help me out. this guy was there all the way, providing alternatives when ever things did not look good for me and never forcing anything on me. to make the story short I left with a brand new car and happy to have gone to prime motors and jutst hoping any future visits will be as satisfying as the first. Thanks Anthony it was a pleasure.

My wife and I have previously purchased 2 cars from Prime Motor Group; a Toyota Tacoma and a Honda Fit. I feel both were excellent deals and we were treated with respect thru the whole process.
I admit, I’m surprised at all the negative reviews here, but it seems like at least some, of the other reviewers may have been dealing with a different dealership, but still part of the prime motor group, than I was.
The only reason I’m going with 4 stars instead of 5 was because when I was scheduled to pick up my truck, after I arrived, I noticed the clear bra I had purchased had not yet been installed. It was indeed annoying to have to go all the way to W. Roxbury only to turn around and go home without my new truck, but they got it done and I picked it up 2 days later and have been extremely happy with it since.
The sales manager at Prime Toyota was a little high pressure with all the add-​ons while we were signing the paperwork, but honestly, I was considering some of it, and I’m sure he could see that, he was only doing his job. We had no such pressure at Prime Honda.
I can’t speak to how competent their service center staff is, as we live in Stoneham, so we don’t take the cars there for service.
Also, I’ve had some absolutely horrible auto purchase experiences elsewhere, so Perhaps Prime just seems good by comparison to me.
(Note, while I’m just writing this review now, these cars I speak of were purchased in 2010 not 2013.)

this is the clownship of service –have taken car in 3 times to get the same thing fixed and they call and say it is fixed and it is not. terrible service.

I have had both good and bad experiences with this service division. First, they let me have a loaner car because they didn’t want to drive me back to Canton. That was fine, but the NEXT time I took my car in there, expecting the same service after I had taken time off for the appointment, no can do. So better check FIRST on whatever they promise you. Seems to vary from service person to service person.

Very positive experience in the purchase of a 2011 Mercedes C-​Class from Prime Mercedes in Norwood, MA.
Dealt with Steve Carrigan, who was professional, personable and candid from start to finish. Yes, I had to play the «numbers game» as far as the trade value and new sale price (who doesn’t?), but overall the purchase was a good one and do believe I was treated fairly. I have purchased and sold many cars, and Mr. Carrigan recognized that I was an educated consumer so perhaps that played to my benefit. Dealership, was very clean, and offered a beautiful showroom. They also offer a nice café for waiting. I have since brought the MB once for service, just for a high speed wheel balancing, and found service staff to be extremely professional.
To be truthful, I am a bit surprised by all the negative reviews, because my experience remains an entirely positive one. Also, in all the times I’ve had occasion to go to Prime, my observations of different sales staff with other potential customers was one of nothing but professionalism and respect.
I actually cross-​shopped a competitor, Herb Chambers in Natick, which I found to be a dud.
Ultimately, yes, I would purchase from Prime Mercedes of Norwood again.

Every possible negative cliché about used car salespeople is a reality at this dealership. The oldest, most blatantly fraudulent tricks are standard operating procedure here, starting with bait-​and-​switch advertising.
I saw a 2003 Toyota advertised for $ 7,900. When I called about it, the salesperson told me he’d email all the stats. That night, I received an e-​mail telling me what a great pick I made, a 2001 for $ 9,999. Apparently, at Prime Motor Group, cars are like fine wine, more valuable with age.
When I called to find out how my car mysteriously aged 2 years and shot up by $ 2,000 in less than 8 hours, they said the original car was just sold. But sure enough, the 2003 $ 7,900 car showed up again in the paper the following week. This time, the salesperson told me that the dealership has nothing to do with their advertising – I guess the newspaper donates it, confusing Prime Motors with a charity.
How stupid do they think their customers are? Apparently, very. I’m so glad I found out in time not to prove them right by buying a car from them.

We found a car online with Mercedes Prime Motor Group in Norwood MA. We drove from NH to test drive the car. Our salesman was GREAT! He worked very hard to get us into this car.
The car is a Mercedes 2008 S550, I REALLY liked the car. We haggled over prices and 3 days later, I thought we had settled on a price. After speaking with our salesman and advising him to fax a bill of sale to our DMV, we would get the temp plates and come and get the car.
A man from the dealership called my Husband (he was at the bank getting a loan check) and said that it was against MA law to let us drive off the lot with NH temp plates, and that we would HAVE to finance through one of their lenders! Oh, and they were adding $ 600 to the grand total!!!
We have dealt with Mercedes Hollow Motors for 9 years, and have NEVER been told that we would be required to use one of their lenders. After I spoke with this man and he tried to push this on us, I told him that we would NOT be buying the car.
That wasn’t good enough, the General Manager called extremely upset asking «Is this how you want it?» I said «Yes it is! We are used to dealing with PROFESSIONAL AND COURTEOUS people, and you sir are NOT!» and I ended the call.
We drove to our local Hollow Motors and are in the process of having them search for a car for us.
This is the second time that we have tried to deal with Mercedes Prime Motor Group, and it’s the second time that something has gone wrong. My only relief is that we have never purchased a car from them. After this, I will never return and I would encourage others to stay away, STAY FAR AWAY!!! They are nothing more then common thieves!!!

Others should know about fraudulent business practices by this company. Prime Honda was one of several offering me an internet quote for a new car I am considering. After a very lengthy phone conversation with a salesperson and receiving the quote in writing, Prime Honda refused to honor the price that had been quoted, and said that in fact the actual price would be over $ 1000 more. The sales manager, in response to my questioning the legality of such a maneuver, said that since no money actually changed hands it is perfectly legal on their part to do this. I recommend that others don’t waste their time with this business that does not honor its own written price quote and is happy to employ bait-​and-​switch tactics of questionable legality. There are plenty of reputable Honda dealers out there!

Do NOT buy a car from these con men. Liars, smooth talkers and they will promise you anything to get a car off the lot. Once you buy it? You’re on your own. I have had problem after problem with my car and they just put bandaides on it until the 60 day lemon law was up. I told them that I am bringing back my car for a refund and a manger said, «Ya, try it. We’ll just effing tow it back to your driveway.» and hung up. They sold me a car with no tailight, different size tires and a bad front sensor and warped brakes AND somehow they passed this piece of junk with an inspection sticker. I have sent certified letter to Mike Brown who refuses to help me in anyway. Now I have to file a complaint with the Atty General and the BBB. I just hope it stops them from screwing anyone else. The owners should be ashamed of themselves for running a bs this way.

I just want to let others know the bad experience with a business manager karen Ingram. The car company overall was great however having miss karen Ingram as part of the group is humilating. She was very unprofessional chewing gums, sticking her fingers in my face to explain things, and worst of all laughing when I couldn’t get a loan. This lady literally laugh when she thinks my loan will not get approved. I had ask to speak with the CEO and complain, I did get a loan and approved and best of all I got the car that I wanted. Karen Ingram is so rude I want to rate this motor group 5 stars but I can’t help stop thinking about how I was treated by her. Poor customers service 1 star.