U-Haul of VFW Parkway West Roxbury

I live outside of Boston and have several U-​Haul dealers close by also outside of Boston. When I reserved a small trailer for a one day rental and listed a local dealer as my desired pickup and return location, I was informed that a U-​Haul rep would contact me with a pickup location close by on the day before my requested reservation date. An email came on the day before as promised indicating that the pickup location would be at the West Roxbury location which is eight miles from my home, so okay. However, what I didn’t know was that by picking up the trailer within Boston would cost an additional $ 10.00 per day (Boston CCF fee) which is applied to vehicle rentals in Boston, Worcester, and Springfield MA. The fee is to pay Convention Center debt. If U-​Haul had been upfront about the fee when they changed my pickup location, I would have insisted on a location outside of Boston. The fee was almost the same as the rental fee, making my $ 15.00 per day rental $ 25.00. I’m not blaming U-​Haul for the fee but they should tell their customers about it in advance and allow people to make an informed decision about trailer rentals in Boston.

Horrible. Rented a truck to move some furniture. Gassed it up before returning. The attendant charged for refueling, despite the signed contract, with the fuel level clearly marked. He said it was subjective depending which angle you looked at the gauge, so he charges me to refuel (even though I had refueled second before and showed him my receipt)
I said b.s.
He said If I think a dispute over gas is something to get upset about than my life must be pretty easy because there are more important thing to care about it…
Crazy. I hate businesses that scam.

We had two UBoxes shipped here in October. Jesus and Xavier were extremely helpful. They called us when our boxes arrived, found us a pickup truck to rent on short notice, and had our boxes prepped and loaded when we arrived.
They were friendly throughout and really helped our move go smoothly. Thanks again guys!

Self storage is tough. When you can pay premium dollar you can get some swanky truck and hire professional movers. When it is moving on a budget as I helped my niece do it was quite the chore. I should have kicked in the extra money for her to get pros to help her out.
When It came to renting here, it was a challenging endeavor. As another mentioned the customer services leaves much to be yearned for. I think for liability reasons they can not help attach the items to your vehicle. However, when you are a moving company your employees should bend over backwards to help make sure the customer is clear n how it all attaches and how to drive this monstrosity of a truck. Please trim your employees to be more helpful with these things. It will surely benefit you in the end. I was not very impressed.

Rented a U-​Haul and car dolly a couple of days ago from them. I was doing the trip solo and needed someone to guide my car onto the dolly to make sure it was perfectly straight on the ramp. When I asked for assistance the two guys said they couldn’t help and bolted back to the main office. It was pretty obvious this was a two man operation and even U-​Haul recommends a second person to make sure it is perfectly in line especially since I was traveling 700 miles. This was possibly the worst customer service I could have expected and I would not recommend going to this location.

Needed to have a trailer hitch installed. Ordered everything online, set up an appointment for 11 days later to have everything installed at this location. Got an email verifying the parts order and the appointment. I’d read that many trailer-​hitch customers have trouble with U-​Haul locations not having the parts in or having a record of the appointment when customers show up, so I made a point of calling the manager, Darren, and had a conversation with him, he assured me I was all set for the appointment. I showed up for the appointment and Darren looked at me like I was visiting from another planet. He acted like I didn’t have an appointment, then when I showed him the email he admitted I had an appointment, but said the parts had never been ordered. But it turned out he had the parts order on his computer screen in front of him. The one positive is that he put through a refund on the spot, not that he was especially friendly about it, and I never got anything but grumbles and dirty looks from him, like I was causing him grief for showing up.