Advanced Auto Center

Brought our 2004 jetta here a few months ago because we are always getting coupons in the mail for this place. We came in with our coupon and were told we were almost due for new brakes, and we should do them ‘today’ while the car was in getting an oil change. The brakes had been done not too long ago, so we decided to give it some time. It’s been 6 months and we just brought it into a VW place for an oil change and tune up. We told them we thought we needed new brakes based on what we were told at Advanced Auto. The new place checked and called us back saying our brakes are still over 50% and we did NOT need new brakes. Not impressed with Advanced Auto, and we won’t be going back. So much for saving money with a coupon. Glad we didn’t get taken advantage of.

I have used this business 4 times now, with complete satisfaction every time. Sarah who works the counter and is the person who greets you and figures out what you need is one sharp lady. She takes down the information and gives you an estimate of cost which is usually right on. Always calls to tell you what is happening and approximate time it will be finished. The shop is spotless. Here you get your money’s worth. Try them, you’ll see what I mean.

We have small auto shop in West Sacramento as well. The roof collapsed at our building leaving us very vulnerable.
Only one store owner came up to help us and that was Scott from Advanced Automotive. He offered to store our tool boxes at his shop. We already had another storage facility for our equipment but the gesture was extremely nice.
Advanced Automotive is by far the best shop in West Sacramento, period. They have been around for years and aren’t going anywhere. They have great technicians that can diagnose problems that others cannot. The most important asset this business has is their honesty. To me Scott is a man of honor and I am glad I know him.
Hopefully one day our auto shop will be as good as Advanced Automotive.
Thanks Scott,
Jim George

Excellent service from people who really know what they’re doing. Took a car in for a pre-​sale inspection and they saved me from buying a car with a bunch of problems. Very friendly staff and great prices.

Nice folks but not very accommodating. I went here for an oil change, and was told I had to wait four days. Really! For an oil change? I realize it’s not much money for these guys, but you gain customers for bigger jobs when you accommodate them for the smaller ones. West Sacramento is growing, and thankfully the options are becoming more abundant. I guess the only thing I can say is if you need an emergency oil change, don’t go here. They won’t accommodate you.

5 stars for this shop for saving me thousands of dollars! A friend highly recommended them so I brought my 2008 Honda Civic to the shop because it was leaking coolant and needed a 90,000 mile maintenance. It turns out the block was cracked! Scott, the owner, knew of this problem with Civics in this model year range and told me Honda would replace the block for free. I called Roseville Honda and sure enough, it was a known issue and Honda would fix it for free. Thank you guys!

Really in need of some auto repair work. Contacted the front desk and spoke with a Sarah or Stacy? Called her at 830am this morning. She had said she would call me back with a price quote for an auto part I need. I myself called her back at 1130 after waiting for her «quick call back». When I spoke with her again, she told me she would check two other catalogs and return my call.
That was at 1130am today. It is now 4pm, and I have to have received a call back.
I would deem this as horrible customer service. What ever happened to the positive customer services where people would actually care about the customer’s need for a good or service?! I can’t even get a call back? There are plenty of other qualified people for your job. You are expendable, I just don’t know how employers continue to hire and keep people like this wen these people are costing them potential income. Makes no sense.
AVOID THIS COMPANY AND THEIR POOR CUSTOMER SERVICES!

My son took his truck to this business to have his brakes looked at. I figured we live in this city why not take it to someone local… NEVER AGAIN! They charged him over $ 250 to supposedly diagnose what was wrong with the brakes. They wanted to charge him over $ 2500 to replace the brakes all the way around the truck. The paperwork states that his Left rear brake shoes were on backwards when in fact it was his right rear brake shoes that were on backwards.
Our family friend who is a mechanic broke the teeth off on the spindle nut socket because these people tightened it down with an air wrench/​ratchet. We also discovered today that they broke off the tip of the transmission dipstick after they did the vehicle inspection on the truck. The dipstick was not properly seated in the tube it was sticking out. almost touching the hood of the truck and the truck had been leaking transmission fluid.

I wish I could give this ZERO stars! Not only have I been screwed here by the «cost of things» but last night my car overheated. Why? Because two months ago they replaced my water pump, broke a piece in the process and tried to GLUE IT BACK TOGETHER. This was never mentioned to me, I spent nearly $ 800 on that work and I find this absolutely appaling from a business, terrible customer service, and TERRIBLE mechanics obviously! Don’t waste your time or money on this place. It’s a JOKE.

I originally had a bad experience at Advanced Auto Center because of problems we had with the service there for my car. However, since then, my husband & I want to commend Scott, the owner, on his exceptional customer service and honesty in making things right with us. So often in our culture today, business owners do not do the right thing or take responsibility for the poor work or lack of courtesy by their employees. Scott did none of that. He listened to our grievance and didn’t just give lip service to ‘the customer is always right,’ but actually made restitution to us for the additional expenses we incurred. Humans make mistakes; we all know that. But it speaks to great character for a businessman to right a wrong even when it costs him money to do that. Scott has retained a customer by his exemplary behavior in our situation. Thank you, Scott; you are a great example to all business owners.

$ 19.99 oil change coupon received in the mail, so made an appointment. Very nice desk gal (Rebecca), and the work was done quickly and efficiently. We’ll be back!

Im a struggling college student. My car broke down near Vallejo after I was coming home from visiting my sister in San Fransisco for the weekend. I had to tow it closer to my town, West Sac was the cheapest option, which was still $ 315. I randomly picked this shop on Google during this ordeal. I was very nervous leaving it an hour away from my house, let alone a shop I had no previous experience with.
I called the shop the next morning to let them know it was my car, and what had happened to it. Right away the female receptionist (I forgot her name! Im terrible with that!) was nothing I had experienced. She was amazing from beggining to end and knew what she was talking about. She respected that I lived so far away and even crawled around my car to find a hide a key in the hopes that I did not have to go all the way down there just to give her a key. She constantly kept me updated throughout the day, respecting the fact that I needed it fixed asap so I could go to work the next day.
When I was able to get a ride down there to pick up my car, I knew I might not make it before they closed at 5 during rush hour traffic. I ended up making it 10 minutes after closing and she stayed there until I was able to pick up the key! Talk about customer service! Employee of the month, please!
The staff was professional and friendly, and the mechanics did an awesome job fixing a problem that I had neglected to fix previously with my camshaft. It was an understandable pricey fix, but to be honest, if I ever have a problem with my car again, I am more than willing to drive my car all the way back down to Advanced Auto Center to have them look at it. The staff is amazing, and I have not had a problem with it since. Thanks guys!

I’m changing my rating with Advanced Auto, now that I’ve had more work done with them. While they have a good customer service and are very nice people, they are very very over priced. Also, as soon as I’d have them fix one thing then suddenly another thing would just pop up out of nowhere. Now that I’m out $ 1800, I’ll be taking my car elsewhere.

I had an issue with my belts squealing due to a previous DIY repair and decided to give Advance Auto Center a try. I brought my car in that day to get 2 of my belts tightened and it took less than an hour, I also felt that they were reasonably priced compared to some other places I called. They fixed my problem and were kind enough to let me bring it back the next day if I still had an issue (which I didn’t). I never felt like they were trying to take advantage of me because I am a female and don’t know a lot about cars. I know I can trust them with any future car problems because they are honest. They even give rides if you need to drop your car off for the day. Thanks again AAC!

Thank you Advanced Auto Center. Thank for being such an honest and reliable business that I can count on. I am not wealthy and cannot afford to be taken advantage of and feel your prices are fair. I totally appreciate your wisdom, truthfulness, and straightforwardness. Yes, «Honesty is the best policy.» Also I love it when they call, inquiring if there are any problems or concerns :)

They did a diagnostic on a company vehicle of ours and were very helpful. Nice staff too. Schedule ling, pick up and drop off was easy. They got the job done fast and found the problem all at a reasonable price. Would go back if need be.

I was disappointed with the recommendation from Advanced Auto. I originally came because a friend recommended the place and I used them a few times. The owners and mechanics are all friendly and Rebecca is always talking up how they don’t rip people off like dealerships. The tune-​up on Acura TL WAS little less than Acura dealer’s price and they will pick you up and drop you off if you don’t have a ride. But — when I took my 1998 Toyota pickup truck in (turned out to be busted heater hose), they told me that the head was cracked and urged me to let them put in another used engine for $ 6,000. They insisted that the head must be cracked because I ran the truck without any water in it for about 60 miles. Mind you, my truck has over 272,000 miles on it and you could get about three like it for $ 6,000. Long story short, I took my truck to a different mechanic, who actually took the head off and found only a blown head gasket. The head was not cracked, the cylinders were not excessively worn — no need for rebuild, no need for new head and no need for another engine. $ 600 bucks later, my truck runs great — but not thanks to Advanced Auto. They lost my business…

I trust and have had Advanced Auto Center work on my Corvette, Infinity, and classic Chrysler.
I like that they do full inspections on your vehicle during your oil change but don’t pressure you to buy or fix anything.
The waiting area is very clean and comfortable and the service is prompt. I feel like this store is probably family owned yet still very professional.
I am so happy with their service that I am opening a fleet service account and having my hotels shuttle vehicles serviced there!
My name is @SacramentoMarko and I recommend Advanced Auto Center!

Super responsive, knowledgeable, and customer-​service oriented. Lots of services recommended, but no pressure sales at all, simply the facts and a friendly attitude. I will be returning for all my auto repair and maintenance.

Advanced Auto is great! We’ve taken all our vehicles there since we moved to West Sac in 2001. Being female I’m always nervous taking my car anywhere but I don’t worry at all at Advanced. They are family owned and operated and I feel completely safe taking my car there and not worrying that I’m going to get taken advantage of. I highly recommend them to anyone looking for an honest car repair place!