Meineke Car Care Center

The only reason why I keep going back to this place is because I bought an «America’s best’s car care plan» and it only works at this specific location. So what this plan is, is that it contains a list of services I can receive for free or at a discounted price.
Anyways, the people at the desk seem to hate me when I use the care plan. Their facial expression change from «hello sir» to «damn. Not this shit again.» Not welcoming at all. Also, I’ve had a few bad experiences with this place.
1) made an appointment. Went in the next day. They couldn’t find my appointment in their system, showed them my email/​text confirmation. Waited about 2 hours to get an oil change.
2) made an appointment to get an oil change + a/​c inspection and recharge. The guy told me his «guy» wasn’t present, therefore they cannot service my car’s a/​c. Uh okay.
3) lastly, it’s just their attitudes and personalities. If you got cash, they’ll love you. If you got discounts, they’ll hate you.
Avoid this place if possible, although they do get their job done. And as for me, I still have another year until the Plan expires. Wish me luck!

I went to this place before seeing it’s reviews — I had a really good experience — maybe there are new workers? People were nice, I had an oil change and my tires rotated and aligned. I was in and out within an hour and had free coffee during the wait.

I recently had my car serviced at Meineke in West Sac — oil change and tire rotation. I was really impressed, we were in and out quickly and the staff was friendly and helpful. I also appreciated the free wifi in the waiting room. Will definitely go back!

This place sucks and the owner is shady. I brought my car in for an oil change and they said my rack and pinion needed to be replaced and it’d cost about $ 1400 to get it done. I went somewhere else and only paid $ 800. Before I left, I asked if it’d be a bad idea to throw more money into my car since it’s 16yrs old at 189,000miles and he told me «If you don’t want to spend the extra money then you can make it someone else’s problem». 2 days after the oil change my car started making a very loud leaf blower kind of sound and because of what the guy said I believe he screwed with my car. Be careful if you choose to go to this shop, their are much better in West Sacramento.

I took my car in for an oil change and coolant flush. The total time taken: 3 hours. It took them several attempts to figure out how to flush the coolant, removing all sorts of under carriage panels.
I take the car home. After a week, I notice several drops of oil under my car. I ignore it, but after a couple weeks, there is a small puddle of oil.
Here I am, sitting in the waiting room. Car has been in for 1.5 hours and counting for a comped oil change due to their error of something related to either an oil filter seal or negligent install.
Only reason they get two stars is for the price, but I will not bring my car back here. The time taken for two simple procedures is outrageous. I could have done the job in half the time, which I probably should have done in the first place.

The guys were very friendly and gave us a great deal on 4 new tires! They have great deals on oil changes that you can’t beat! Overall a happy customer!

It took four hours to get an oil change and an alignment done and I made an appointment in advance. Not to mention that I got a supreme oil change which includes all fluids topped off and a 23 point safety inspection. My fluids weren’t filled and when I asked the manager for my 23 point inspection sheet because it wasn’t attacked to my recipes he looked for it and there was nothing marked off lol they didn’t even check! I was already home when I noticed my fluids weren’t topped off so I decided to write this review. Very disappointed with there service.

We were driving back to San Diego from Sacramento when our Honda started making a knocking noise coming from the front wheel. We knew we wouldn’t be able to make the 8 hour drive. Great we’re not from the area and we were worried about being taken advantage of by mechanics that we didn’t know. I googled the closest car repair shop and came on Meineke. The manager Robert Mcauliffe came out to help us. He looked at the tire and determined it was the CV Boot. He also pointed out that one of the other tires really needed to be replaced. Robert gave us a fair price on the all the work, and got us out in less than two hours! The entire experience could have turned into a nightmare, but Robert and the rest of the staff made it painless. They were very courteous and professional. Robert even called us the next day to check on us! You don’t see customer followup like that anymore. I highly recommend them!

One hour to let me know my car wouldn’t fit on the rack to get a alignment and that’s with a appointment. Ok no problem. Then one of the great tech’s tried to tell me it wouldn’t fit on any of their racks. Lol. It’s a scion with about 1 in lowering springs on it. I own a 2 post lift that I use all the time. Then he changed it up and said all the lifts were being used and a few were broke. Make up your mind. Guess they thought I was dumb. Oh well one less customer they have to worry about. Too bad because the lady inside was very nice and probably could have solved this whole situation but the ignorant tech was too busy running his mouth…

They have a spacious waiting area with adequate seating. Free coffee is provided. The owner was really nice. He came out and greeted his customers. He also thanked us for our business. I only got an oil change, but they squeezed me in despite all the work they had awaiting them. Overall, it was a pleasant experience. Its one of a couple of new options West Sacramento customers have to choose from. I’d go back anytime.

So I am writing this review after an established relationship with this business and unfortunately I can no loger continue to do business here. For oil changes and brakes they are fine. Hiwever, if anything slightly more complicated than that than I recommend you do not bring you vehicle here. I had them change one valve cover gasket and was quoted $ 320 and three hours. However five hours later I get a call thattheir mechanic broke my egr valve and that it was going to cost me an extra $ 140. Scott, the service manager refused to cover the cost of the cost that his guy was completely at fault for, and when I said I was going to report ing them to the bereu of automotive repair scott threatened to keep my truck until patment was made. So long story short, two days and a scrapyard replacement egr valve later, I have a truck that has an idling and acceleration problem and service engine light on now. Its obvious by the amount of time (16 work hours) to do a three hour job that Scott’s mechanic was grossly under qualified and hence was the reason for the broken egr valve and the new provlems my truck now faces. My truck never had any problem with any of the smog items nor the gas/​idle/​air mixture. I can not recommend this place dye to the fact that this business and Scott, the service manager refused to be accountable for the amateur experience of their employee.