The UPS Store

I know there were a lot of negative reviews for this place, but I honestly had a great experience here yesterday. My husband and I met on his lunch to get somehting notarized and it was really busy (as you would expect it to be the week before Christmas). A female employee waved us in and helped us right away. We were in and out within 10 minutes, and both she and the owner were very friendly. I did see the «problem» employee there, and he seemed to be living up to his reputation, but the staff who helped me were very helpful and fast!

While I was printing some things out, one of the workers Isha, had a very rude customer on her hands. This customer was very disrespectful and impatient, however I felt that Isha handled it very respectfully and composed. Great customer service, very prompt and works well under pressure.

Today my boyfriend and I had the displeasure of having to deal with this location. I came in with two pre packaged box to return to Amazon I walked in and there was not a single customer in the place. There was one employee behind the counter who looked at us, didn’t say a word and kept texting so I said «hello» to break the ice. He said «yes» as if we were bothering him. As I was trying to ask him a question he kept texting WHILE I WAS ASKING HIM A QUESTION. When I was finished asking my question, he didn’t respond so I asked if he heard me… He rolled his eyes and still didn’t answer my question. I asked for a manager, he said he was the manager, I asked who was above him, he said no one. He grabbed my package without saying a word and threw a receipt on the counter. At that point, the REAL manager came to the front, his name was Rishi, he was very nice and could tell that Albie, the unprofessional employee was being disrespectful and out of line. Rishi did what he could to defuse the situation but Albie was literally throwing a fit! I started to tell the manager what happened and Albie kept rolling his eyes, huffing and puffing and tossing things around on the counter arguing with me. I don’t know what is wrong with Albie but people like that doesn’t deserve to have a job. I have never in my life left so uncomfortable at a place of business. I was just trying to drop a package off!!! He was rude to us for no reason, completely unwilling to help and very disrespectful. I will never return to this location and I will be following up with corporate about this.

Not necessarily towards the store but to the drivers. I bought a package and paid for overnight shipping. The package said it should be here by noon the next day. I sat in my living room which is right next to my front door at 11 – 12. I look online and it said that the driver has made his first attempt and a second attempt will be made Monday (today is Saturday). I didn’t hear a knock on my door nor did I receive a letter on my door. Come on man. You could of dropped it off at the store and called me to pick it up instead of pretend to drop it off and make me wait.

I went in and the line was short. The customer service rep ask me if I was just dropping off a package. I replied «yes, I just need you to tape it shut, post on the new shipping label and cross out the shipping label addressed to me.» He replied «no problem, you don’t have to wait in line, just leave it on the counter and I would be happy to take care of this for you.»
I thought that was great customer service! Unfortunately, he forgot to cross out the old shipping label. Yep, that package was redelivered to me. Another trip to the UPS store is in my near future. I will definitely go to a different location. Boo!

Great, fast, friendly service. I went in without an appointment for notary services. The guy who helped me was great! Close to the freeway.

Beware the fake reviews. I’ve gone to this place twice and both times I’ve been treated terribly by unattentive staff and a manager who was rude. I wrote a previous review and it was requested to be taken off by the owner.
The first time I shipped an item back to ATT with prepaid shipping label. I didn’t have packaging tape so I asked if they could tape up my box. They wanted to charge me money for that. So I gave them cash. Later, I called ATT to confirm if the package was received. It was never shipped out. Called the store no one picked up. ATT gave me a credit though since I provided them with a receipt of the transaction and shipping information.
The last incident, I wanted to ship USPS and had stamps to use as postage. The manager refused to ship my item and told me to go down the street to the USPS center. If I wanted to have them ship it, then I needed to pay for their postage was his remark. He even had the audacity to laugh.
Needless to say, this place will never get my business again and if they try to take my review down again, I will file a formal complaint with Unilocal and the BBB.

I came here to ship an amazon electronic’s trade in as well as an item I sold on ebay. Rajnish (the owner) was very helpful and sought to save me as much money as possible. In addition, he offered a few tips when selling things on ebay. Great experience overall, and they will have my business from now on.

Helpful staff. Pretty much anything you need to do for your business. Faxes, copies, shipping. Plus the a/​c works great which is wonderful on those hot days. Long hours of availability. I do all my business here.

Anytime I need to send a package, this UPS is always open on my way to work. Always greeted and my boxes shipped. Not much more can be said other then I wish they are open later than 7pm.

Awesome Customer Service! Ashley M. is wonderful!

Website and front door say it’s open. It’s not.

Their voice mail system hung up on me three times when I tried to bypass it – I had a simple question about a file modification /​scan /​printing project and didn’t appreciate having voice mail force me into listening to information I didn’t need. And, adding insult to injury (pardon the cliché) the counter person who finally answered didn’t seem very knowledgeable.
So, I ran a Google search for an alternative, and found Minuteman Press which is close by, on Terminal Street.
The score: UPS Store 1 star, Minuteman 5.
And, by the way, a real person, not a lengthy voice mail, answered the phone at Minuteman.