Sierra Hart Auto Center

What a great, honest, and trustworthy auto center!
Backstory: After discovering that Sierra Hart is located right next door to where I work, I figured I would give it a try with the recommendation of one of the other employees. After logging on to Unilocal,finding out that they do AAA discounts, and having the convenience of it being right next door… I decided I would ask how much they charged for an oil change. Couldn’t hurt.
I first went into Sierra Hart needing an oil change on my old car, a ’99 Toyota Corolla LE. I asked them how much it would cost since I already had a coupon from Safeway for Midas for an oil change (and inspection) for $ 25. The two employees at the reception area told me that they would honor that price for me, and would do everything that Midas would inspect and more (back then they even washed my car for me!!). I couldn’t pass it up! They did a great job and I left happy because they didn’t try to sell me anything I didn’t need done. They just told me my brake fluid looked dirty and to get to it when I could, but that it wasn’t dire. So, a great first experience!
My next encounter with Sierra Hart was when my new car (a 2012 Toyota Yaris LE) was making a funny sound when doing sharp left turns and U-​Turns. In my mind I was freaking out thinking it could be something serious when one of the technicians came out and told me that my tire was just pressing on my fender. He pushed it back for me and without trying to charge me for anything else told me that if it happened again that he would be able to clip it for me.
I eventually did come back because it needed to be clipped. However, upon trying to clip it the technicians found out that my wheel well had melted as a result. They told me that I needed a new wheel well which costed about $ 150, but that they wouldn’t charge me for extra labor… just the labor for putting the clips. Since I am a student, this was such a blessing to me. Since then, I haven’t had any issues with it.
I recently took my car back to Sierra Hart for an oil change on my Yaris and I couldn’t be happier with the service provided there.
Perhaps my ONLY minor comment/​complaint (and it just is what it is) is that they charge a fee for diagnostics. However, as long as you expect that ahead of time then it is fine!
I highly recommend Sierra Hart (especially for AAA customers and local agency employees)!!!

I brought in my car for several minor repairs and my experience was not good! One of the repairs was for a rear window regulator. When I called to see if the repair was completed, I was informed that it was not because the technician was not able to get up the convertible top. So I had to bring the car back on another day. When I did bring it back, the technician broke a seat belt cover, so I got to bring back for a 3^rd time. Of course they ordered the wrong replacement cover and want me to come back for a 4^th time on this repair. On top of that, they did not even acknowledge my request to have my glove compartment repaired. I gave up after several requests. It is safe to say I will not be back anytime soon.

Love this place. We bring all our vehicles here, including our business cars. Can count on them to be honest.

I’ve never been let down by Sierra Hart. Today they got me in on 5 minutes notice to check out why my car was dumping coolant and overheating. They found and fixed the issue, changed the oil, checked out the rest of my concerns, washed my car and had it ready to go in under 3 hours. When I dropped my car off, they drove me home. When it was ready, they picked me back up.
In the past I had an oil leak they fixed. When I got the car home, it was steadily dripping fluids, so they had me bring it right back. Turned out there was leftover water and gunk trapped in the skid plate from the work they did, but they re-​checked everything to make sure they hadn’t missed anything the first time. They pressure washed the undercarriage, washed my car a second time and sent me home free of charge. I’ve had major work, minor work, A/​C conversions and more, and they’ve always been good to me.

There was a difference of opinion about some work I had done. They reimbursed me just to make it right.
They could’ve blown me off but they didn’t.
Everybody makes mistakes. It is how they are taken care of that make a big difference.
Thank you Sierra Hart.

I came here through a Groupon deal I bought for an alignment. I called just a few days before my Groupon expires to set up an appointment and it turns out they were all booked for the rest of week. Garret was kind enough to allow me to still use my Groupon at the next available appointment. I came in, gave them my keys, and waited for about 30 – 45 minutes until my car was done. Everything was great and painless. I also got a car wash with the Groupon which was much appreciated since my car was soo dusty!

UPDATE. Today i received contact from «Gary» in the service department. He saw my review and was concerned. He asked me to explain what issues i had with the shop. Once i explained what had happened, i felt alot better about the place. They really do care. He took the time to contact me and heard me out. Like i said in my original review, Gary and the guys are great and i will def give them another chance. Thanks Gary and Rick!

I had a horrible experience!!! I came here through a Groupon and plan to never come back. They have poor customer service, long wait, and are dishonest. I do not recommend this place, save your time and money.

First I’m sure the reviews written on here are not all true, probably written by the own company. This shop is horrible! Do not take your car here unless you have hundreds of dollars to waiste and do not need your car. My husband & I took our car here 2 times and both times we got the same horrible servies. First they kept our car over night both times. The manager never called us to let us know he was keeping our car. We had to call him right before closing and his excuse was «we were busy.» second, they did not fixed our car! both times the check engine light ended up coming back. The people here claim to be busy when in fact everytime we show up they are just standing around. The manager even hung up on us when we told him we are not paying an outrages price for labor! Now we end up finding out our car was not fixed in the first place. We found another shop who confirmed there was little to no work done on our car. If they did any of the work they claimed they would of seen the damage that was in the car right away. Not just guess on what could be wrong. BBB def will find out about them for sure! Final word, take your car to any other shop that will treat you better and not waste your time and $!

Bought the groupon deal for brakes. They were super friendly! The waiting area was kid friendly. I had to get a rotor and it was $ 58 which i felt was reasonable. I would def go there again!

Sierra Hart damaged my engine in my 03 ranger pickup by plugging up the oil pump screen with gasket material left in the engine while repairing a leaking head gasket.
They charged me for a «valve job» but refused to let me see the invoice and only used one set of replacement head bolts not 2 sets as would be normal for doing both heads. They returned the truck to me without thoroughly checking how much damage occurred to the bearings and camshaft lobes and lifters. Its not a question of if it was damaged, but how much damage occurred. Further they charged for unnecessary and unauthorized parts at a about a 50% markup over NAPA LIST price, and left me with what appeared to be contaminated coolant and a leaking transmission damaged during engine removal to check for the oil pressure problem. On the invoice I received, they did not mention the engine /​oil pan removal and offered no warranty for that. After I filed a Bureau Of Automotive Repair complaint, all they did is repair the transmission leak they caused at no charge. Further they ran down my 6 year old Costco battery by turning on the dome light and leaving it on They tried to sell me a $ 107.00 NAPA battery inferior to my Costco battery, but I was able to retrieve my old battery which was weak but still useable and reinstall it in my truck. They also tried to sell me a «short block» before they pulled the oil pan and found that the loss of oil pressure was caused by their horrible workmanship. The shop foreman, Mike? called it a «housekeeping issue».
Lastly, they left me with an unreliable vehicle that could fail at any time and to be safe I can only drive it about 25 miles away from home. They deserve no stars bur have to show one to upload my complaint!

These guys are GREAT and I highly recommend them! Honest and friendly service.

This company goes way above and beyond! I would suggest Sierra Hart Auto to anyone with even the slightest car issues. Not only are they friendly and knowledgeable, but they are very witty and funny too. I went in to drop off my car about to cry and left laughing. Not only have they helped figure out what is wrong with my car, but who to contact about it (fraudulent sale) and report it to as well as storing my car with no extra charge. They make sure the job gets done right the first time and keep a smile on your face.

The mechanics and front desks are incredible friendly and clearly honest and upfront. Really exception and easy to communicate with. The work they did was great and thorough. They let me know about any car issues without trying to sell me something i don’t need. I’d recommend making an appointment as sometimes they do get very busy.

I took my car in for a smog and oil change. I checked out the prices for both of these at several other mechanics, and all charged about $ 90.00 for both services. Found Sierra Hart on Facebook and liked the reviews. They did both my smog and oil change for under $ 40.00! Great Job, Great service and very nice people. I’ll be going back and would recommend Sierra Hart to my friends. Dave.

Had an air conditioner working at 50% and they refilled the freon (1 lb) added fluorescent die in case there was a leak (unlikely), also got an oil change… out the door under $ 100 (tax included).
Service Manager Wayne Griffith was there on a Saturday. Friendly guy, seemed very honest, and there was no up-​selling.
I’ll be back!

I took my mother to pick up her car at Sierra Hart. While I was there I explained that my manual transmission car was sticking when I tried to put it into gear. The man there told me it was probably a broken synch in the transmission and would likely cost me anywhere from $ 700‑2000 to fix. I thought this sounded strange since I have had a similar problem years ago and it turned out to be the clutch, a $ 400 – 500 dollar fix. The man chastised me for not flushing out the transmission fluid, a $ 200(170) service that should be done every 30,000 miles, according to him. I was surprised that I had never heard about this in the years that I had my car. I’ve never done it, and have never had any problems with this car, other than the usual brakes, batteries, etc. Further, he laughed and told me he was surprised I was able to put 200,000 miles on my Toyota, which has a five star rating in every category including reliability and are known to last 300,000 miles or more. I took my car into my own mechanic who repaired the problem, my clutch, for $ 400, and told me it was not necessary to flush the transmission fluid. I’m so relieved I didn’t fall for Sierra Hart’s intimidation and shaming sales techniques.. I would NOT recommend this business.

We took our car to Sierra Hart for a check engine line and they took care of us. Due to the problem, the diagnosis and fix took a little longer than expected but in the end, we felt we got great service and treatment.