Springhill Suites by Marriott

This is my second week here at the West Warwick, RI location. My 1^st week was ok, although the bed hurt my back every night. Just so incredibly old and mushy. I am in my 2^nd week here. In a new room. The bed is the same. I can’t sleep on it. I have slept on the couch 2 nights in a row… as you can see its not comfortable. I’ve been up since 0330. I got to my room this evening after work and there is a horrible smell. It smells like sewage. I mentioned it to the front desk… she did offer to have maintenance come spray some deodorizer. I just wanted to get ready for bed so I just said no. I opened the window. Of course, the window is closed now and it stinks so bad in here. Business travel is exhausting to begin with, but not being being able to sleep at night then get up and go to work… it’s just not acceptable. I am just so disappointed in this hotel. It will definitely not be recommended by me… in any city. One more night to go… sigh.

We stay here often because the rooms are great! They are cute with a living space, work area, and separate bedroom area and are decorated nicely. The beds are so so comfy and the showers are large!
They lost a star for poor customer service. The staff are friendly enough but seem very uninformed about their amenities and we often never get a straight answer. They also do not follow through when they say they will call the room when they get the answer or send someone up when you need something.
The other star was lost because they don’t offer any movies on demand for rent or DVD players and they charge $ 5 per device for streaming video.

Wow what a terrible impression. Please note, management, your front desk lady who worked the nightshift at around midnight on August 1^st so the night of July 31^st is BY FAR the rudest hotel experience I have ever experienced. This is coming from an individual who stayed in hotels a lot over the years. I am diamond status with Hyatt and platinum elite status with Marriott. I thought the hotel will provide free water bottles because they typically do with my status. First, with a rude tone like I am bothering her, she told me that I have to buy them. I clarified that I am platinum status. She then said again with the worst tone possible what is my room number then informing me and two of my friends she can give me one water bottle. I was 1. Surprised because that has not happened at any Marriott properties that I have stayed in and 2. Surprised at her inhospitable tone and utter distain in her voice. When I asked for that one bottle, she again rudely told me that you can grab it over there and that she can’t reach from here with an eye roll. Excuse me?! How the hell am I supposed to know that I can just grabbed one of your precious bottle when you clearly made it clear that you don’t give a shit about your guests. That comment was completely unnecessary and unprofessional. I am not sure what got that lady in such a rotten mood but you have certainly won the most disgruntled, rude, and unpleasant hotel front desk employee I have ever encountered which must be a gift because I have dealt with some terse staff at the Marriott Marquis in NYC. I plan to complain tomorrow morning to the manager.
Spring hill suites, thanks for providing me with such a surly first impression of Rhode Island. You certainly made me miss the kind staff at the Dallas Marriott plano legacy center which I just checked out of this morning.
Marriott please send me a survey because I will respond!

Home away from home for two days during the Blizzard of 2015. Made a reservation expecting that power would go out at home during the storm, and this property – like most Marriotts – welcomes small pets. Well maintained and appointed hotel with terrific service and friendly staff. Indoor pool, nicely equipped fitness room and complimentary breakfast round out a very comfortable stay.

This is a nice hotel. The rooms are big and clean. Nice polite and friendly service at check-​in too. It’s a little over 5 miles from TF Green Airport.

This is a surprisingly really nice hotel. Friendly staff and very clean. Rooms were very clean and large enough with two flat screen tvs. We stayed 3 nights with two children ages 3 and 2 and we were coimfortable. Carpets and furniture in rooms were very clean and hotel service was prompt. The room we had was equipped with small fridge and microwave and sink. Enough for what we needed. Morning breakfast was decent with exactly all you need to start your day. Fresh continuous coffee and juice available all day long. Pool was clean and hot tub was great. Area was great for food and necessities. Drive to center of Newport was approx. 15 – 20 mins. Not bad at all. I would definitely stay here again.

We are gold Marriott members and have never had as bad of an experience as we did at this hotel. We came to the hotel late and were given a room while checking for bed bugs (which prior to this never found at any Marriott) we found some! The lady at the desk gave us a new room but the pull out bed couldn’t be used because it hit the TV stand (it is a very funny picture). When we asked for them to find us a room else where they said sorry the closest Marriott is sold out. There were others around but they said they wouldn’t comp the difference in price or points!!! So, my 4 boys and my husband and I ended up sleeping in our car! When we called the main Marriott # they told us that they have «No power to give resolution to the customer at night.» The whole experience was terrible. For a lovely Marriott experience try the Residence Inn in Downtown Portland, Maine — we were also there this week and that manager ran an amazing hotel!

We came to Providence for a weekend wedding. We seriously think this hotels service is on par with luxury hotels. Nice, spacious and clean rooms. Awesome driver service anywhere within 5miles radius. Overall we were very happy with our experience.

Always nice, good rate for employees of kent hospital, tons of Otis spunkmeyer cookies at check in. Clean room

Great room at a great price. A little small, but clean, comfy and perfect for gals weekend in Newport. Would definitely stay here again.

I stayed at the SpringHill Suites in West Warwick while on business in Newport. It’s not the closest hotel to Newport, but it was one of the closest Marriott’s (or Hilton’s) that was accepting the Government rate.
The rooms are small suites, with a little kitchenette included (mini-​fridge, microwave, sink) and some separation between the sitting are and sleeping area. (Don’t confuse the SpringHill as being a full suite, so those you need to book a TownePlace or Residence Inn)
The other major chain hotels in the area taking the Government rate were a Fairfield, Hampton Inn and 2 Holiday Inn’s. If you book at one of them when you could have a Suite for the same price you’re a fool.
The room was very clean and in very good shape. There were 2 flat panel TVs in my room. The Internet set up was wireless only and it worked perfectly.
The only thing really holding this SpringHill back from perfection was the breakfast. They can definitely do a better job with their options, but it wouldn’t give me any pause to book here again on my next trip to the area.

The Springhill Suites was worth every penny, I stayed up there for a weekend during a marathon and it was the nicest room that I stayed in, never mind the cheapest suite price I’ve ever got. The continental breakfast had pretty much everything you would expect on a breakfast menu def will be back if I’m in the area again.