Outback Steakhouse

Waited over 45 minutes for an online order for a manager to bring it out and be argumentative with me. Zero sympathy. No one talked to me during the whole wait time. Horrible experience.

I was invited to join my sister and her family for a birthday dinner. We got there first and got a table for 5 by the window. Our waitress was gracious and took our drink order while we waited for the rest of our party to show up. It took ten minutes just to get an ice tea and decaf coffee. The place was not busy at 4:30 on a Sunday afternoon. Rest of family
Finally got there, rest of drinks and orders taken. It took 20 minutes just to get appetizers (an onion and loaded fries). Everything came out LUKE WARM. DISAPPOINTED. Then came the meals, another 20 minutes to get our meals. My mashed potatoes were cool and the beef sandwich came out cool with cold melted
Cheese on it. All in all, it took 1 HR and 20 min for our meal. Sorry. Poor food. Will never go again. Happened once before but thought I’d give it another try. You need better kitchen help!

Awesome awesome awesome my husband and I waited about 20 mins for a table but well worth the wait, once we were seated our wonderful waitress Tracy came over promptly and took our drink order and appetizer order and that was promptly brought out, she then asked if we would like our dinner to be held for a few mins to enjoy our appetizer. Shortly after finishing appetizer our salads arrived and then our entrées, I have never had a steak cooked so correctly and the coconut shrimp was huge and plump and just melted in your mouth. My husband had the pork chop which he said was equally yummy! What a wonderful dinner and experience! A huge high five to our waitress Tracy, she made the dinner very pleasant and was very prompt and pleasant!

Just left the restaurant waited 15 minutes
And no one came to the table
I thought I was a ghost funny thing I weigh 265lbs
I thought I would be an attractive eating customer
Mark Smith where do you find your staff
I would suggest and overhaul

Good cheese fries. Everything else had no flavor. Kids wouldn’t eat sirloin macaroni. Veggies need to be chopped more and I will mention the flavorless sirloin. My particular porterhouse was the only meat that was tender and not dry probably because of the cut and price. What a waste of 90+ bucks.

We were seated under an air conditioning vent and were very cold. Despite two requests to have it adjusted, nothing changed. My drink order was taken incorrectly (a Coke, please). And my daughter’s entrée order came out wrong (a steak was served when a filet was ordered).
The food tasted OK but we couldn’t enjoy it.
We used to like eating at Outback but it’s not as nice as it used to be.

I’ve gone to this Outback at least a dozen times since I moved to Westlake, and I’m always impressed. The waitstaff is always courteous, prompt and personable, the building always clean of clutter on the outside and inside and the food is always delectable. Generous portions for great prices. It’s always worth very penny spent. My current favorite item is the Victoria filet and I’m not even a huge red meat lover. I get mine well done and it still cuts like butter! I’m always impressed and cannot recommend this place enough. The manager actually introduced herself to our table one night, and you can tell she takes pride in her restaurant and staff. 5 stars absolutely!

Great food, great service. Great spot for special occasions. Get there early, it gets busy.

This restaurant is within walking distance from the hotel I was staying at so I decided to have steak. The picture on the menu looked so good. Sometimes looks can be deceiving.
I ordered the bone in ribeye. Now I know that ribeye is one of the more fattier cuts of beef but this was beyond normal. It was as much fat as it was meat. The vegetables were frozen but tastey. All in all, it was a meal but not a quality meal.

Every time we have been here we have had a great experience. Food has been good, hot with no complaints. We had ribs last time and were pleasantly surprised how good they were. Love the salad and baked potatoe. Will go back.

We went for lunch (they are only open for lunch around Christmas time) and it was great. The food was very good, the service better. Everything is obviously very Australian. We had the manager come talk to us about our meal which was very comforting. Waitress was great. Surprising for a chain, great restaurant.

Had dinner there tonight for a small celebration. We had registered with the seat-​ahead feature, but got hungry and went a tad early. We had been informed on line that there was no room before 6:30, but we walked in at 6 and the place was more than half empty.
That said, service was great; the server knew a lot about the steaks and how they should be cooked. She did, however, make comment about the fact that one of the party ordered loaded baked potato soup and also a baked potato with their entrée. Is it really her business?
Steaks were good, cooked properly. I had ordered blue cheese crumbles on mine, however, and what I got was a thick paste of blue cheese slathered on the top of the filet. I had to scrape it off because I found it offensive. The rest of the food — salad, soup, sides — were very good.
Will I go back? No, I think I’ll find a not-​so-​assembly-​line type steakhouse next time.

My partner and I were there last night. Close by to the house, so it’s a perfect location. Upon arrival, we got seated quickly in a crowded place. Sat down, greeted fairly quick (not the servers fault). Ordered dinner quickly, 2 Outback specials. One medium and one well. The medium was AWFUL. It was pure blood. Server took it back, I asked this time for medium well, (pink in center). Manager came out as they normally do. 10 min later, it went from medium/​blood, to charred leather. That is not medium well. I didn’t ask for another. Opted to just eat fries. Another lady manager came back, super sweet lady, I may add. Comped the bill. I will come back, but steak is not going to be on my list of something to order.

We have been frequent customers of this Outback, and are extremely disappointed after this evenings visit!!! While eating on a Saturday we understand it is busy, but the service and food tonight were unacceptable. After waiting to be acknowledged for about 5 minutes, we placed an order for drinks appetizers, and entrees. We received our drinks and appetizers without issue. When our entrees arrived, about 15 minutes later, is when the trouble began. I ordered a Cesar salad with shrimp and dressing on the side. When the salad arrived, the shrimp was still translucent and cold, obviously not cooked long enough. It took our waitress 10 minutes to return and check on us. When she finally did, I asked for the shrimp to be cooked more thoroughly. About 10 minutes later, a salad completely drenched in dressing arrives, with cooked shrimp. At this point, completely frustrated I ask for romaine lettuce with a side of Cesar dressing to put my cooked shrimp on. Finally 30 minutes after the original entrée arrives, I received something close to an acceptable meal. Having worked in the service industry I was shocked that the manager did not offer an apology, nor was anything from our $ 70 meal comped. We would rather spend our money somewhere else… such a disappointment!

I can’t blame the restaurant for having a screaming child a few tables away from us, so I would say the overall atmosphere is very nice but maybe a little crammed for space. My server was very nice and polite the whole time and the food came out hot and tasted good. I’ve only been to a few Outback Steakhouses and I felt this one was overall a good location. I would go back for sure

We had the new nacho chip and beef appetizer and it was nothing special and a very small portion for the price. Aj’s urban grill has a BBQ chicken nacho plate that will blow you away. The bread loaf was brought out cold and hard not warm and chewy like in the past. My wife and I had the ribs and they were hard to get off the bone and overcooked. Not juicy or very flavorful.
I buy $ 200 – 300 in gift cards for my customers every Christmas and you get a $ 20 reward card per $ 100 spent. They gave us a hard time about using 2 of them to pay for dinner but after arguing with the manager she finally gave in and made it work. Overall not worth the effort. Looking for a new BBQ place.

Only went to Outback because it was walking distance from my hotel. I should have drove somewhere. Ordered the salmon. It was thin tail piece, over cooked and over priced. Blah. Now I know why I never eat there. I guess I needed a reminder.

Decent surf-​n-​turf, I only really go to Outback when a friend suggests to meet there. Its not too special to me. Always seems to be a long wait and personally, I think theyre overpriced for the quality of their food. Guess the name goes a long way for this place…

Still so good, just went back on Friday, amazingly well done Outback.
I called ahead this time too!
If you get your sirloin well done, ask for them to «butterfly» it, must easier to eat! :)

Can someone hook me up with a time machine so I can travel back to 1997 when Outback was good!!!