Spa West

This place is horrible!!! I went here today as a Birthday package. I arrived at 9:45 am for a package as a present on my B-​Day. I went in for the first service, a massage which wasn’t that great at all. Then I asked to throw in the bath and take out one of the other services. They didn’t have the rose petal bath they advertise, so I received something else. They put it on for 30 mins when it really should only be 15 minutes as it begins to get cold. I got out after 15 mins and went back to the «relaxation» room and waiting for my next service, the facial. The room was filled with people, talking, and it was not relaxing. Totally killed the spa experience. I waited for over an hour and then finally the much older woman came to get me at 12:45 pm for my facial. I then decided to cancel that service as I could tell it would be horrible. At that point I wanted to eat and I was told that I would need to wait even more time. Then I was taken 20 mins later to get the pedicure. It wasn’t the best one I received. I decided to cancel the lunch I was supposed to get at 2pm, and the manicure as well. I went to check out, I was very upset, and I was told I wouldn’t be charged. This was the worst spa experience and service I have ever received. They are not upscale, their products are not upscale, and I wouldn’t recommend ever going here… Save your money, time, and go some place else. The manager looks very young, as does a lot of the staff. I think they hire people who are clueless!!!

We had a bad experience here about five days ago. Three of us had a gel manicure at the same time and one of us had to wait an entire hour to be seated to even begin. They apologized but didn’t seem to understand that this was a problem and partially ruined the experience for us. We booked it at the same time so we could all be there together. The second issue is its been less than a week and part of my gel manicure just fell off. I don’t even know how because I did nothing unusual but one of my nails the entire polish must have just fell or slid off. Overall this experience was not good.
Update– one week from manicure. Two fingers the polish is completely off. Didn’t see it happen. Literally must has slid off at some point.

I don’t even want to give this place 1 star! Terrible service! After going there for a ladies day, my friend got a horrible infection on her toe and the manager never returned our calls. Despicable.

Spa West is by far the most incredible spa I have had the pleasure of visiting. The staff is couteous, professional and talented in each of their respected expertise. I am always treated as an individual and enjoy everything they have to offer.
They will never disappoint with their services and overall friendly accommodation.

Let me start by saying this was the first real spa treatment I’ve experienced outside of general mani-​pedis but even if I was a more experienced spa go-​er, I genuinely think their service would still be considered exceptional. The building itself is also exactly what I would expect from a high end spa– beautifully decorated and polished (though, a bit of a maze!)
Upon arrival, you get black lemon tea and a cooled lavender towel. They then lead you to a back room where you change into your robe and give you the option of lounging in the ‘relaxation room’ or the sauna. I opted for the sauna and was given a while to relax before my therapeutic message. My masseuse was professional and great at her job. The massage itself was great and afterwards I was able to go relax some more in the relaxation room. The level of detail they put into each customers visit is what truly separates it from just a service to an experience.

I love this place… been getting massages there for years and have never been disappointed. Become a member for the best price as the ala cart prices are a bit high. Gorgeous relaxation room. Wish I could recreate that room in my house! And their music is very relaxing. Sauna is perfect to ward off Cleveland’s winter cold. Love the staff. They couldn’t be nicer.

My sister and I booked two spa pedicures to relax and feel pampered. The lady I spoke with over the phone said spa pedicures include a mask foot scrub massage and two hot towels and polish. Also saying the service would take an hour total. By the time they finished with the service it was a total of 35mins. It was the worst pedicure I have ever received. They are over priced and have awful customer service. After complaining in person I called to complain over the phone and the manager didn’t let me get two words in. Overall it was just horrible.

I love this place! Inside is very nice. And I think the prices are comparably to other salon’s. Went there a few months ago because I had a gift card. My friend and I ended up getting there spa membership. Its $ 60 a month and you get a lot.

I have been here several times for massages and it has been great every time. The staff is polite, the building is beautiful and the massages have been wonderful.

I wouldn’t even rate this place with one star! We booked a spa day for six people. One of which was receiving this as a gift from us for her bachelorette party. They asked us to pre pay and we did. Three of the girls were over charged by more than $ 50! When they called no one could seem to fix it. Finally they were told it would be put back on their card. But they needed the card number. They have the number and still no credit. They called again before our scheduled day to try to hash this all out so our guest of honor didn’t know or feel a bourdon by all of the dis organization. When we got there the day if our appointments it was so disappointing! Everyone was down for the wrong services, or they even actually received services that actually cost less than what we had to pre pay for. One girl was left by herself in a room while the rest of us were all together getting mani’s and pedi’s. She had to eat her lunch later than the rest of us because she was left out. After speaking with the manager several times. It became evident that she was probably the majority of the reason. She was clueless. All she kept offering was a free glass if champaign for our trouble. How about make sure we are getting what we actually paid for in the first place! Our total combined bill was well over $ 1000.00 that is a lot of money. This place may be pretty and claim to be upscale. But they DO NOT PROVIDE an upscale service. They need a meeting and some classes on customer service!!! Horrible horrible horrible!!!

They exceeded my expectations, very experienced and friendly staff, a beautiful spa.

My friends and I all booked pedis and massages for mother’s day almost 2 months in advance, and confirmed numerous times beforehand. When we arrived they told us we were scheduled at a different time, and we only were able to get ½ hour massages. A very disappointing experience and we will never return.

Overpriced with cheap products. Poor customer service. Don’t waste the money.

I have been getting my nails done for 15 years & this was by far the worst manicure I have ever had. The technician was pleasant but the quality of her work was absolutely awful.
This was the only manicure I ever received where my nails weren’t first soaked in a bowl of warm water. She merely rubbed some lotion on my cuticles and then started to trim them. Next, when taking off my old gel manicure, I had to implore her to continue to soak off the old polish because it was still on my nails. She repeatedly disagreed and tried to start my French manicure polish over the remaining film of metallic grey polish from my old manicure. When I finally gave up on her getting all the polish off, she sloppily and very slowly applied the white polish on the tips of my nails. After three nails (and 10 min), I finally asked her to stop and just put some plain light pink polish on. The white tips were goopy and completely crooked, as if a young child had painted my nails. To make matters worse, my long, natural nails that had been perfectly shaped by my regular manicurist were completely ruined by the shaping and buffing of the nail technician who I will not name because I think she was a nice girl, just completely inexperienced.
As another dissatisfied Unilocaler mentioned, the spa manager failed to ask me how my experience was, and I have a feeling this is protocol. I will never come back.

Worse salon and customer service I have ever received!
When I booked my appointment they asked for a credit card to hold the appointment. I now understand because I would have walked out and not paid for the crappy service.
Had a trail Updo done for my wedding. Brought in a few pictures. The girl didn’t know what she was doing, I was in her chair for over an hour and she couldn’t get my hair close to any of the pictures. I told her not to worry about it leave my hair down and I would figure something out. (trying to be nice to the young girl) she walked me out and said it would be 100 $!!! I left with nothing!!! No style nothing??? She said it was for her time but I shouldnt have to pay for something she didn’t know how to do and wasted my time and hers!!!
I asked for the managers email and wrote
to her may times and didn’t here anything back!!! Please please don’t go here!!!

I got a great impression of this place from its website and that is why I chose to try it out since I am new to the area. I booked a color with partial highlight and womens cut. First of all, I was not told that I would have to come in and sit through a 30 minute «consultation» about my hair which pretty much consisted of a sales demonstration of their entire product line (this after I waited 20 minutes for my hairdresser to pick me up from the waiting area). She was a nice girl but she clearly lacked experience and most definately did not live up to her $ 50 a haircut price tag. I told her that I wanted very SUBTLE, barely noticeable highlights like the ones I currently had (I have dark brown hair) and I ended up with BLOND highlights that look like I did them myself out of a box. Four hours and almost $ 200 later, I left very disappointed. I will never go back.

Mediocre at best, don’t waist your money on this place.
Horrible facials.

Complete joke. Four major things wrong with my facial and 1 major thing wrong with their management:
1. Facial was given by a cosmetologist, not an Esthetician.
2. She had really long nails that scratched my face repeatedly
3. No skin analysis with a magnifying lamp – all she did was turn on the overhead light in the room and looked at my skin that way.
4. She never even asked me about my skin or why I came in for a facial
This was an incredibly irresponsible service. And for $ 85…that is highway robbery. Yes, the place is nicely decorated, but Spa West gets my vote for, «Too much icing not enough cake.» Looks aren’t always everything. This place does A LOT of gift card business… translation: they don’t have any repeat business. Just because they advertise doesn’t mean they offer quality services. I left the Spa Coordinator a voicemail expressing my dissatisfaction over the facial (that is their policy – contact them within 7 days if you aren’t happy with a service). Well, I never got a call back. This place doesn’t give refunds so not only was I out $ 85, they never even cared to call me back. How’s that for customer service? I’ll stick to getting my facials at Zen and Bella Capelli.

I had absolutely no problems with this spa. Perhaps they’ve upped their ante recently? Customer service was outstanding. Maybe 9:30 on a Sunday morning is THE time to get a massage.
Some other reviews complained about the pedicures being too overpriced and not that good. Well, I don’t ever rely on a spa for my pedicure for that exact reason. The spas don’t do as good a job as the salons that specialize in manis and pedis, and they charge too much. So I just get a massage or a facial.
I had an hour-​long, MUCH needed «Relaxation» massage. It was excellent. My technician was extremely skilled and also checked in with me regarding the amount of pressure, and adjusted it accordingly when I asked her to. She also didn’t make fun of me for forgetting to shave my legs. Oops.
The bed was heated, the lights were nicely dimmed, there was peaceful music playing, they offered water which I enjoyed while sitting on a couch by a fireplace enjoying my US weekly… what else could I ask for?
Just two things I’d like to have differently: 1) the room was a bit chilly, which was ok when my whole body was underneath the blanket, but not when limbs were exposed. 2) I would have liked the option of getting a nice robe and/​or a shower, as I’ve had before at other spas. Maybe this is reserved for those who get more than one service.
Also, if you book your next appointment before you leave, you get 10% off, and even if you have to reschedule it later, they still honor the discount. That explains my appointment for a hot-​stone massage in June!

I think Spa West is too focused on looking and acting «luxurious» that they are missing the basics. I scheduled a massage and a pedicure thinking I could relax and pamper myself a bit.
They called me back for my appointment, I robed up, and then I waited. And waited. And waited. In a huge room full of couches and chairs. In my robe. Alone.
So totally awkward and not relaxing at all. There were people walking by in the hall, but no one acknowledged my robed presence for what seemed like at least 20 minutes. I then had my massage, which was fine but I felt was shortened. Not the best and not the worst.
My pedicure, like Debrah pointed out, was very expensive and didn’t last more than a day or two.
Definitely pass on this place for a cheaper, not as «up scale» spa that has both customer service and better skills.