Jaclynn Do, MD

The worst office ever! My husband was in and out of the hospital for UTIs and Kidney stones. He had a PICC line put in while at the hospital. after completing his course of antibiotics, his home health nurse told him he can go to his primary care physician to have them remove the PICC line. We arrived at the office, the NP was willing to remove the PICC line considering she told us she was trained to do so. The office manager did not approve of the removal in their office. They sent us to the ER. The ER refused to take it out without Dr. Do’s approval, took them some time to get a hold of her. She did not approve of the removal, we ended up leaving the ER really pissed for all the time that was wasted. We called the home health nurse, she called Dr. Do’s office and had to go out of her way to get some sort of approval to remove the PICC line herself. Luckily, she rushed their office to get the approval and had it done that same day since my husband was tired of having the PICC line in his arm. Those of you who have had a PICC line, knows how dreadful it is and how much it affects your daily life. Since he was done with his 10 days course of antibiotics, he was thrilled to have it taken out. Thank you to the home health staff for their help not Dr. do’s office of course.
My husband does a walk-​in back in December. As I checked him in, the front staff informed me that my husband was due for a physical, she proceeded to scheduling his physical check up appt for 2 weeks later. He goes in for his sick appt and leaves after he was seen. He comes back in 2 weeks for his physical, he waited in the waiting room for some time, they finally asked him what he was there for. He told them that he was there for a physical, they said he didn’t need a physical and that he already had it done 2 weeks prior. He was confused because 2 weeks ago, he was there for a sick visit. Of course, he calls home and tells me the issue, he passes the phone to the front staff. I was extremely frustrated and asked them, why didn’t they inform us that he was having a physical along with his sick visit? They should inform us the services they are providing us. I work in a family practice office, we inform patients when they get additional services aside from a sick visit and most importantly, we tell them they are having a physical so they know they have completed their annual physical for the year. A few taps on the face (sinus check) and listening of the lungs is considered a physical check up? Being in the medical field, physical exams include more than that! That is some half a** physical check up if you ask me! (Please note that I was there in the exam room with him, and saw their «examination») No blood work included either?! Oh and when we walked in, they tried to get him to sit on the exam table. I told him no because there was still lubricant on the exam table paper… They did not clean the room after the previous patient had her Pap smear that day. This office lacks professionalism on all sorts of levels. Thank goodness we changed dr’s!

great service, no issue what so ever.

Do not go here. The staff is unknowledgeable, very bad service.
I’m changing my family dr to somewhere else.

I am so unhappy about this place!
1. My son was getting rashes and hives and we were unsure why, so they did the blood test for allergies. Everything came back normal but he was still getting rashes/​hives for months. Til I finally asked for the paper for the blood test that was done, and guess what was found? Seems like he’s allergic to one of the listed things! I was so furious when I found this out!
2. Appointments are whack here! The wait is longer than the actual appt with the Doctor! Why even make these appts if you’re not even seen an hour or more after your appt time?
3. The only reason it’s getting 1 star is the fact of being open on Sunday’s and for Mayra for actually caring.
I’ll be searching for a new family doctor. This place is ridiculous.

I’ve been going here for a year now and I’ve never had a problem with making appointments. All of the staff here are very helpful. Every time I need something done they are there to help me almost immediately. Most of the time I ask to
Come in on the same day and they are able to take me. The only downfall to this location for me would be the parking. I’ve always gotten a parking spot but I see a lot of people having problems trying to get parking in this small lot.

Dr Jaclynn do is the best family Dr that I known but today I seen Lilian Pham, nurse at Dr. Office .I don’t like the way she ask and answer patient. Really weird. So stupid .I really love all people at office and dr. jaclynn, xuyên huynh-​nurse. (Really nice).very not happy with new nurse (Lilian Pham).Next time hopefully not seeing her again.

Unfortunately, I feel this place cares more about money than their patients. I called to schedule an appt and the first thing they asked me to do is to bring cash for my copay. They didn’t even bother asking why I am coming in to see the doctor. The wait wasn’t that long since it was almost their lunch time. But as I sat in their waiting area, I saw Dr. Do and as she saw a lady who came in after me for Botox. She greeted that lady and took her into her office right away. Of course, I saw one of her nurse practitioners. A week later, I called back to get my lab results. The office told me that it is not available yet. What? After a week. It takes a day to get lab results and don’t expect them to call you back. You need to call them to track it. Terrible service!

Worst place ever. So unorganized, unprofessional, and super rude. Seriously, I made an appointment at 3 pm on a Monday. It’s now 5:30pm and I still have yet to see anyone or get help. Why bother making an appointment? It’s first come first serve anyways. Vietnamese style of course. No one speaks English either besides the doctor.
I would NEVER recommend this place to anyone. Worst customer service and the actual doctor isn’t even there 80% of the time! If it wasn’t for my mom I would never step foot into here. So angry and disappointed with this place.
NEVER COMING BACK. If I could give 0 stars I would.

I would give a negative score if I could. Working in the health field I’ve never experience anything more unprofessional. I called on Tuesday requesting for an appointment same day or next available. The receptionist said next available will be Wednesday. Which I agreed would be ok. She proceeded to take down my insurance information but she couldn’t verify online so said shell call me back after she calls insurance. Three hours later, at 545 (I wanted to call before they close to confirm) the same receptionist picked up and after she realize who I was said, oh sorry we got too busy so I couldn’t verify. I’ll call tomorrow and call you back.
Wednesday morning, I called the receptionist answered and after five mins she found my information I had left yesterday. She now claimed they were closed yesterday and will call today and call me back. Its been six hours and nothing. Very unprofessional. How can you rely on such a practice to take care of you and your health when they can’t even basically call you back.
Definitely would not recommend, unless you don’t care about going to an office that is passionate about their job and want to actually take care of you.
If you decide to come, may GOD bless you. I will pray for your well being.

The only reason I’m giving 3 stars is because of Dr. Do’s Nurse Practitioner that works with her, or else I would’ve given 0 star if possible.
Every time I came the maximum time Dr. Do spent with me was about 5 minutes. She couldn’t wait to get out of the room and go on with the next patient, leaving me with many unanswered questions. I remember asking her a question once and I guess what she replied? «I don’t know how to answer that. It’s like asking why your parents gave birth to you. Nobody would know the answer to that». Are you effing kidding me?! Can you imagine asking a doctor a question and get that kind of reply?! I was speechless and didn’t know what else to say. Once my blood test results were abnormal and Dr. Do herself told me they were normal! I didn’t find out until days later when I asked for a copy of the blood test and saw the results with my own eyes! I swear I’m not making these up.
But for several months now I’ve been seeing her Nurse Practitioner and I feel like I am truly being cared for. She does not act like she’s always in a hurry, takes time with me and answers all my questions without making me feel rushed. And so from then on it is her NP that I request to see every time I go there.
Dr. Do, please remember that we are your PATIENTS, not just CUSTOMERS.

I like the way she smiles. She’s so beautiful at her age. Sorry for some personal compliments.
I came to her clinic to find out the reasons for my sneezing, fever and cough. I also asked for some acne medication because my current one does not work so well. She prescibed a better one which is way much more expensive and gave me a coupon with which I can get the medication with just $ 45 while it costs $ 414.17 @.@. She also gave me some samples.
Thank you Dr. Jaclynn for your dedication!

I was a patient many years ago (before Unilocal was founded), had very bad experience here and still am bitter about it. She seems sweet when you talk to her, but in reality, she only cares about money and not her patients. I came for a physical exam, but she billed my insurance for some type of consultation (which was expensive, not covered by my insurance, and did not even inform me about it). I was talked into getting HPV vaccine (a series of 3 injections) and had to pay out of pocket. Later on, I learned that I could have gotten the vaccine for free (I left her, went to another doctor to get the rest of my shots, and was not charged for them since they were fully covered).
My parents went to her as their insurance automatically assigned them. They didn’t have good experience either, and also left her office.
I have high respect for doctors. It takes lot of hard work, dedication and passion to complete the training. Unfortunately, doctors like Jaclyn Do do exist and need to be avoided at all cost.

Dr. Do herself is quite nice and knowledgeable. Unfortunately, she seems to be a victim of her own success. She’s almost too busy to deal with patients as she’s constantly moving from room to room, spending only 5 – 10 minutes with each one. Although this may be fine for the majority of the cases that come through her door, don’t expect to see her to deal with anything complicated or requiring too much attention.
Her staff consists mainly of family members. And as such, these people probably have zero training on how to get things done correctly. We were trying to get a referral to a specialist that was in our network. The first time we went to them, they gave us a list of doctors for us to call, saying that any of the 15 on the list would accept our insurance. However, NONE of them did. So, we went back again and were told we’d be referred to another one that they would select for us and that we should come back in a week. We received this referral after a week, made the appt with the other doctor, and, low and behold, that doctor also did not accept our insurance. So, we went back AGAIN. It was all extremely frustrating.
If one is aware that there was already a problem, wouldn’t one do everything in one’s power to ensure that the patient receives the appropriate information as to not escalate the situation?

Doctor and staff here are very unethical, they will try to charge you while charge your insurance at the same time. Their staff doesn’t call you to remind your appointment. Careful when you pay for services they provide here. I don’t recommend this place, go here at your own risk.

I’m going to change my doctor and she will lose my entire family soon, why?
–She only cares about money
–Even though I can feel the change in my body the result still «normal», once they checked and found blood in my urine although my period ended a half month ago and the result still «ok»
–she treats you differently with different kind of your health insurance (heaven for those use cash)
–her mom is really tricky, and she likes cash too
–I usually have to wait a really long time until her assistant call my name, and it’s not worth it. When I asked her some simple or basic questions which I don’t know, she doesn’t respect that a lot, sometime she laughs at me because of it, This is unacceptable.
Dear dr Do: negative infinity for you

Exceptionally the WORST service I’ve ever encountered.
I called to see if they could give me the TDAPP shots and Hepatitis A before I travel abroad and although they’re covered by my insurance, the receptionist told me that I’d have to pay in advance and once they get the money from my insurance, they’d reimburse me?! huh? What? Are you serious? She could barely speak English well. As a teacher, we have really good benefits, so yes, those shots are covered. As I tried to explain to her that I have already spoken with my insurance and that I shouldn’t have had to pay, she hung up on me. What kind of service is this? I don’t have anything to say about the doctor, but if you have a receptionist like that, there wouldn’t be any patients. There are so many offices out there that please save your time and go somewhere else.

I was planning to update my original review, but I can’t seem to find it. It’s been several months now that Dr. Do has been my primary physician and nothing has changed about my opinion. Both Dr. Do and her staff are a 5-​star group all around.
Thanks to Dr. Do, my blood pressure has dropped into normal range which is something that hasn’t been accomplished by any other doctor in well over 20 years. We’re now addressing some of my other medical issues, and she is prompt to send me out for the necessary tests and to the specialists that can best assist me toward achieving good health (again, something I never expected to have again).
She has a diverse, multicultural staff. Communication has never been an issue for me there, and I think it’s probably a tremendous relief for individuals who speak English as a second language. They’re wonderful, efficient, and very prompt with calls, scheduling, and follow ups. I tend to forget any paperwork or lab sheets I need, and there’s always a voice mail on my phone before I get home to remind me.
I’ve never noticed the office in disarray or dirty with the exception of usual clutter found in a busy, public area. That is, a few toys strewn about, newspapers and magazines on chairs, etc. I think if anything it’s more a statement on the volume of patients the office has, and yet I’ve never waited more than 5 – 10 minutes to get in to see Dr. Do.
Dr. Do is a physician who is looking to heal her patients, not mask their ailments with the quick fix of drugs. I feel that she takes the time to discover and remove the illness, and not just remove the symptoms.
Again, I am very happy with Dr. Do and her staff. I’ll be going to her for as long as I can.

This is the worst doctor I’ve ever been to. Every time I seen her she was in and out as fast as she could be never listen to what I had to say. To get prescriptions refill would take a week to two weeks. Absolutely ridiculous .I would never go there again and would not recommend her to know one.

She was very sweet and explained everything well. I’m will definitely go back.

I feel really bad writing this review. But I hope that Dr. Jaclynn Do see this and make changes in her office for the better of her business and career. I was referred to Dr. J to do some pre-​op work and returned to her for minor cold issues. The only time I’ll go to the doctor is when I know something is really wrong with me or need a prescription for antibiotics because that, I can’t get over the counter. I called to scheduled an appointment and told the girl that I’ll be paying cash. She told me I can come in right away and ended the phone conversation with the word, ”cool.” Okay, that was so unprofessional, but whatever. When I got to the office, she told me cash only. Okay… why didn’t you tell me over the phone… No biggie, I walked to Walgreen to pull out cash.
I didn’t have to wait that long to see Dr. J only 10 mins wait. I guess that’s the perk of paying with cash, you get to skip the line. I told her I’ve been coughing and wanted antibiotics or cough medicines because dayquil and nyquil isn’t working. She only listened to my lungs. She didn’t look down my throat nor did she touch my neck. She gave me a prescription for antibiotics and cough syrup. She also gave me a referral to go get a chest x-​ray. I told her why do I need a chest x-​ray? She said just to make sure it’s not cancer. uhhh huh… In med school, I think they’re supposed to take a course about doctor etiquette. Not sure if she skipped this or what’s up. I don’t think the word cancer should have been thrown out like that. I wish I should have text my friend who’s a first year med student about my symptom before coming here. He probably could have diagnosed me better over the phone and given me a better explanation. I know a chest x-​ray is a precaution to make sure I don’t have a bad infection or like the doctor said, cancer. But what kind of doctor is that to present you with the worst case scenario? I left her office terrified as hell!
She does pap smear here, but I’d feel more comfortable going to Planned Parenthood. Pay extra and hire a staff that look professional with medical administrative experience to run the front desk. In business, your reputation is everything! If she doesn’t change this I’m afraid she’ll only have medi-​cal or msi patients because the ones who pay out of pocket or have good insurance will switch to a different doctor. Major damage control needs to be done.