Melody Tam Nguyen OD, DRS of Optometry

If an appointment is made and confirmed; but, instead, clients wait to be seen for over an hour and a half after the scheduled appointment time, then what’s the point in making one? Typically, clients are often penalized for rescheduling, but what when businesses don’t adhere to appointment times?
Anyway, we were on time, and we checked-​in. Then we waited… and waited… and waited…
After the first hour, we approached one of the staff members and reminded her of our 1:00 appointment. Our records were then pulled from the bottom of a stack, and we were told we were next. Twenty-​five minutes later, our name was called. However, after 15 years of loyalty, and after being told a «surprise baby shower» was the reason for the delay, we’ve decided to take our business elsewhere.
Conveying first our disappointment to Dr. Melody herself, we then left. A receptionist called – leaving a message, begging us to reschedule and promising we’d be seen on time for our next visit – but we declined. We’d rather go to an office that values our time and business. It’s unfortunate: for years we’d come to Melody’s – even as it had changed management – but we feel the service has been on the decline for awhile now. I mean, we love babies – who doesn’t? – but business is business, and I guess this was the last straw.

This place was ok. I came here last Sunday and the place was crowded. I asked the lady there who was siting right in front if she takes anymore walk in, if not i can make an appointment to come back later because i don’t want wait for long, she said it only take a little bit because there are two doctors right now. TWO HOURS LATER and i still have not seen doctor yet, i keep seeing these young girls putting files on top of my file, so i approached her and ask when can i see doctor, she told me she is letting patient that has appointment go in first and because i am a walk in, i have to wait. I mean, i can understand that because i don’t have appointment i will have to wait, but how come the old lady said it only takes a little bit? IT BEEN TWO HOURS. so I just walked out. I don’t mind the waiting, but please be more professional and honest to your customers next time.

Usually it’s hard for me to give specialists or primary care physicians a great review due to numerous reasons.
But fortunately for me, I’ve always had consistently great experiences with the optometry offices of Dr. Melody Tam Nguyen.
The office here is very clean, the staff tries to be very friendly, and Dr. Nguyen is super kind, courteous, patient, and respectful of patients’ needs.
Every time I go into her office, I have a good time and I get checked up pretty quickly. The only thing that stops me from giving a 5 star review is that there’s always a shortage of staff members and that getting into her office may take up to 1 – 2 hrs.
Live well and prosper,

I had my glasses done here, Now my face looks like Shrek. I came back and tried to get another pair (*I don’t know why I did). the lady at the front told me why don’t I just put a piece of tape on both sides so I feel better. I couldn’t believe what I heard … this place should be shut down for fraud and unprofessionalism. I will never ever come back here. I will do what I can to alert the whole community of the kind of service they provide here.

Exeptional service. Friendly staff. Adequate selection of frames. I have been to many Vietnamese optometrists. This store is one of the better ones. Receptionists are friendly but are not always pressuring to check your insurance. Once you have given it to them, one guy (I think he is the manager) is very helpful in picking the right frame for the shape of your face regardless of the price. Other places will try to sell you the most expensive frames only. Their doctors are fast, efficient and friendly without the «holier than thou» attitude. I like this store.

My parents come here and they love Dr. Melody and her staff, so naturally, I went out of my way to come here as a new patient.
When I arrived, I approached the front counter for a few minutes and decided to sit down after nobody came to greet me. I made eye contact with all 4 staff I could see, not even a, «good morning.» At the time I saw 4 staff and 3 patients, including myself.
Ten minutes later, before I decided to leave to go back to my previous optometrist (plaza next door), I decided to just ask out loud if I should come back later if this was a bad time… This got the someone’s attention quickly and she directed idle staff to assist me. All of the sudden I had the usual paperwork to fill out and was on my way to my pre-​test. Thank you!
As an avid Unilocaler, I have a distaste for lack of attentiveness in the service industry, health care or otherwise. Please, greet your patients and welcome them into your practice! Especially those paying out of pocket, cash, for services. You never know who they are!
Minus 2-​stars for a poor first impression and poor attentiveness from the start. Plus 3 for professionalism after the fact, efficient service, and clean, well-​kept facilities/​equipment.
Dr. Melody herself is kind, thorough, efficient and works hard to educate her patients. Excellent patient management.
I will return in the future in hopes of redemption and at least a 4-​star experience all around. There’s no reason for this establishment to be providing less. I’m hopeful improvements will be made.

I currently don’t have health insurance and was hesitating to even just get a check up eye exam since I’ve heard all these stuff about how ridiculously expensive such services would be. Paid this place a random visit on my way home. It definitely did not disappoint! Dr. Melody Nguyen was super friendly and examined my eyes very thoroughly. Picked my frame the same day and it was available for pickup the next day. Everything was pretty affordable. I will see you again next year Dr. Nguyen!

I came here on a Saturday and did not have to wait at all. The staff were very friendly and attentive. Dr. Nguyen answered all my questions and was very helpful in explaining every detail carefully. The best part about this place is I get my glasses the same day and did not have to wait for weeks.

Went here on a Saturday and there was no line and I was seen by the doctor immediately. Dr. Melody was very nice and professional. She answered all of my questions and even recommended me to try out a different contact based on the questions she asked me. I was very happy with my exam. In would recommend you try this place out if you are a Vietnamese spelling person or if you don’t mind dealing with a Vietnamese speaking sales person.

I made an 11:00am appointment and it is almost an hour later without the word from the doctor. They have no respect for their patient’s time. This happens every time I come here and now I’ve learned my lesson. The best part is that it’s empty here