U-Haul Moving & Storage of Weymouth

I have been Uhaul customer for over a year now. i see how busy they are during the day and if I really need something I will just wait and always will be helped .they are always super busy beginning and end of the month and that’s the time when I try to not disturb them, but even then if I need something again they will always help, people need to be aware that they are short stuff and trying to hire more help for a while but it’s hard to find employees .
tom the manager is amazing person working non stop there and the other guys John josh Tom and Andy are always super nice and helpful !

Adding to the long list of terrible reviews this place has…
My fiancé & I went to pick up our truck last week when we were moving from Holbrook to north weymouth. The manager was so incredibly rude & condescending to my fiancé. I’ve never seen such poor customer service in my life.
We wanted to pay for our truck, unit, and a few extra things we were purchasing from the store in cash. The manager said they needed to have a card on hold regardless but they would immediately remove the hold once we came back with the cash. We also asked to have the truck a little longer which they said would cost an extra $ 5– totally fine.
We bring the truck back, and one of the employees, Andy, was on the phone with a friend while he was processing our transaction. He was literally speaking to us and handling our money while on the phone giving his friend advice. We pay for the truck (which was supposed to be $ 29.95), our unit, and a lock we purchased in cash. Andy gets off the phone and starts talking some nonsense about «lesbians» and «giving them advice» making no sense at all which led me to think he was on drugs. Whatever. We got out receipt and we just wanted to get out of there ASAP.
We go out to unload the truck and Andy comes running out saying we owe him another $ 5 for having the truck late. At this point I was fed up and didn’t care. It was his mistake so in my opinion they should have ate that $ 5 but again let it go.
The next day, the hold is still on my account so we called & spoke to a woman and she began arguing with us that this was not a hold and we were actually going to be charged. We asked to speak to the manager and he assured us it was a hold and would take 5 – 7 days to come off. This is typically normal although that sucks I once again let it go.
A few days later, the money actually went through and I was indeed charged even though I paid in cash. I was charged $ 53 for the truck, even though it was $ 39.95, $ 10 something for my lock, and $ 17 for gas. I am not upset about the charge for gas although I should have been informed. However, the manager began yelling over my fiancé when he called to rectify this and refused to issue a refund.
We called corporate to report this and again they were less than helpful and said they have never had a complaint from this location before, although reading the reviews I see that is bullshit.
I also made a post on the «Everything Weymouth» Facebook page and got about 40 negative responses from people who have been screwed over by this location.
At this point it is not worth the hassle to continue arguing with these low life’s but I highly recommend no one ever use them! They will rob you and talk to you like you are worthless!!! Lesson learned.

They break their promises here. I called to have a hitch put on and I’m told they will do it, «an hour from now». Five minutes later I get a call back telling me they are booked for the next two weeks. When I tell them they just told me five minutes ago that they promised, «on a recorded line to protect me» to do the work today they tell me that was a national call center even though it was a local number. Now i’m stuck and I’ll be going somewhere else where their word means something.

Despite the bad reviews I needed a rental to move and this place was the closest. I was a walk-​in customer without an online reservation. Check in was quick and easy. Rental was clean and stocked with dolly/​pads. Return was the same. No issues. Pleased with my experience at this location.

This served the purpose when I needed to rent a van — The equipment was fine, a local rental with low milage. The last UHaul I rented from gave me a truck with over 200,000 mile that broke down after 40 miles, leaving me stranded on the side of the road — so getting a newer van with 9K miles was great. The van had several dents and scratches that were marked with Quick Claim stickers, so I didn’t have to be worried about being charged for damage that I didn’t cause.
So why two stars… like other reviewers, I agree the customer service at the desk is pretty awful. There was one other customer when I was there — and two people at the counter, but only one helping customers. So I waited five minutes for the other customer to finish. My time at the counter consisted of a series of monotone rehearsed questions, disclaimers, waivers and a few «sign here, here and here». Also a laundry list of things they would charge me for if I did or didn’t do…
The runner at the time of drop off was friendly, but they don’t review equipment condition or verification of gas/​milage in front of the customer — just a promise to email me the receipt — so I left there not know if they would find something to charge me extra for. Fortunately, I did not have any unexpected charges. But the whole return process seems odd.

I have been using the Weymouth Uhaul for well over a dozen years, mostly for storage, and for trailer rental, once in a while.
I have been very satisfied with the friendly and professional service that I have received, over the years.
Plus, they now have 24 hour access to the storage, via a pin card. They do charge you $ 10/​month extra for this, but boy is it worth it!
I want to emphasize something here:
Uhaul is a very strictly run company. Their employess are very exactly trained and are given little discretion. So if it seems like they are being mean or strict with you, it is most likely a matter of pollicy, rather than personality.
All that not withstanding, if you treat them respectfully, they will do their best for you.

I stored my boat here and both of the batteries were stolen out of it. The manager did absolutely nothing to help me out. I got the police involved and yea, they were just as useless. Don’t think your stuff is safe here with their security cameras, THEY DONT WORK AT NIGHT (or so the manager says). The manager is a huge douche bag. One time i needed air for my trailer and he said «company policy, i cant give you air» when a week earlier one of the employees gave me some.
The manager is a douche bag who got picked on in high school and now is the manager at a uhaul pulling in 40k a year… but he thinks he’s incredible.
I would avoid this place if i were you. but you’re not going to listen to me because you’re stupid too.

Saw some bad reviews on this place… but I had a good experience. Rented a cargo van for a day. Reserved it online, had zero issues picking it up, in fact the van they gave me was brand new with under 1,000 miles on it. Person who helped me was very friendly and professional. Returned it, the bill was what it should have been. No issues and easy to deal with.

Went to this location yesterday to try to see if they had any trucks available. Two people in front of me came and left, but as im standing at the front of the line I realized that one of the reps was outside sweeping out the truck that had been returned by one of the customers, and the other rep was outside chit chatting with the other customer whom had just had his propane tank filled. I started feeling like I was being ignored but stayed there in line patiently waiting for someone to come assist me. What set me off the edge was when the rep came back inside he walked behind the counter and atarted moving papers around and making like an angry sighing/​grunting noise as if he were frusterated. NO ONE EVER TALKED TO ME! I ended up walking out after waiting 20 minutes, I just cant stand being ignored, I mean I waited there patiently not saying a word, and wasted time, where maybe if I had walked In and interupted whatever they were doing I wouldve been helped hand over fist. Customer service is definately lacking!

STAY AWAY! STAY VERY FAR AWAY!
I ordered a trailer hitch to be installed on my car. I specified the large 2″ receiver. She indicated that this is the standard size. She charged my card and said I’d get a receipt by email. I did.
It showed that the small 1.25″ receiver was ordered. I called back. She wasn’t there. Left a message. She didn’t return my call. I called several U-​haul numbers, but they all said that they didn’t have access to the order to make a change, and I’d have to talk to her. Left several more messages.
On the following day, I was still unable to reach her, but I *finally* managed to find someone else who actually worked there. They were unable to alter the order, but they were able to cancel it. Fine. Good riddance.
Visa bill just came in. Guess what charge was never canceled? I called U-​Haul. They said of course they canceled it. On the very day we called! Called Visa. They received no cancellation from U-​Haul.
So now we have to go through the dispute process.

I did not rent anything, but did go in to buy some packing items for my upcoming move. There’s just no way on the planet I am going to schlepp my own boxes all over the East Coast anymore, but that’s a different story. Anyhow… the man working late yesterday afternoon (I think he was the location General Manager) could not have been any nicer, and if for some reason I did come back in another life and decide to rent a truck to haul all my stuff, I would return!

USER BEWARE!
This Uhaul will not ask you or tell you to look for damage when you rent a truck. When you return it, they will walk the vehicle and charge you for anything they see — even if it was there before!
We drove a truck for less than 10 miles and they told us we hit a bridge (we didn’t go under any bridge) — and then charged us over $ 800 for the repair!
We learned a tough lesson — they will take advantage of you!
DO NOT GO HERE!

Agree with Lindsey. There are other places to get a truck and customer service at this location is awful.
We had a similar problem where we were told just a couple hours before our move that our truck was not available so had to go to this location for pickup (added a full hour to hour day and about $ 15 in mileage charges). To top it off, we were overcharged for our truck and I can’t get these guys to pick up the phone to straighten it out — instead I’m redirected to a national office with some know-​nothing on the line.
Use Penske or Ryder.

For a U-​Haul outlet, this place is fine, I guess. I mean, how much fun can moving be? Yeah, exactly.
The guys working there were hysterical. Mid-20’s, playing some hardcore music at 10AM in the morning. Like, Marilyn Manson type stuff. Apparently one of the workers there is a hip-​hop emcee, although you wouldn’t have known it by the crap they were listening to. They seemed knowledgeable, told my friend all about the truck, optional insurance, etc.
They were out of the size my friend wanted, so they upgraded him for free. The truck itself was clean, new, drove well (as well as a U-​Haul can).
Overall, a good experience.
Oh, and if you are ever in the area and need a free place to shower, their bathroom has a shower in it.

Do not. I repeat, do not ever use this place. Their customer service is seriously lacking, and their equipment is really, really old and not safe.
I have two stories about this place. One is not mine, but I was witness to the entire thing.
First, we had friends moving to another state. They reserved a large truck from this U-​HAUL location online, and recieved confirmation. When my friends called to confirm the day prior to their move, they received notification that a large truck was not available for a one-​way move, and they needed to go to another U-​HAUL location miles away. So, they did, and everything worked out. But, there was no apology or explanation about the lack of a large enough truck, even though they had made reservations at least a week prior.
Now, to our story. My husband and I moved from the South Shore to the North Shore in September 2005. This move required a truck, so we made our reservation online for this UHAUL location, completely forgetting our friends’ debacle.
We arrive bright and early for the truck. No apology, but the size we had reserved was not available. So, could we take a smaller truck! Being the naïve children we were, we decided to take the smaller truck. When we went out with the guy to inspect it, the odometer didn’t work, the spedometer didn’t work, the brake lights and turn signals didn’t work. Fine. Whatever, we just wanted to get on with our move.
So, the move went fine. We SQUEEZED all of our stuff into a much smaller truck than we wanted, and got up to the North Shore. We returned to Weymouth to return the truck, after hours. Their after hours drop box was impossible to find. Literally, impossible. They had an arrow, but it pointed no where. Luckily, we had friends that would drop off the keys right at 9 am, so we wouldn’t get charged for an additional day.
Okay, finally, we get the bill. And, they charged us for gas. We had gone just a block away for gas. Umm… No. I don’t think so. They also charged us for 20 miles, and the odometer wasn’t working! Umm… Yeah, probably not. So, in the end, we got a cheap rental (we only paid the base rate), but we had to call their corporate headquarters and customer service several times to get our refund.
DO NOT GO HERE. I am not kidding.