Cohen’s Fashion Optical

They have nice glasses, most overpriced. They have a nice clean store. However, the tall employee with glasses and dark hair all over the place has an attitude and has no concept of customer respect at all!
This guy will put you down if you request any kind of clarification of terms and conditions of any deal. This guy has the attitude that he is always right.
I am never going back to this place!

I have been going to Cohen Fashion Optical since 2014 and I have to say I was very pleased again. This place is a fun place and great customer service. Roget, the consultant there who helped me from the time I walked in until I left with a big smile on my face. Thanks Roget and Cohen Optical. I highly recommend Cohen Optical.

Easy fast service. Very attentive, got new glasses in a matter of days and my old ones fixed:)

I ended up at Cohen’s Fashion Optical after I had a very bad experience at Lens Crafters. Dr. Karen Newman did my eye exam– she was very thorough. Roget Gonzalez was the eye wear consultant who was very, very patient & knowledgeable. They both spent quality time with me. I would highly recommend this location!
Holly M.
9÷22÷15

I have wore glasses my whole life, After five years with the company i had decided to try my work insurance for glasses. Make a long story short, for the past 6 years, i have always gone to my local doctors office and have had gotten my glasses for free. no co-​payment was required. so after waiting another two months i decided to use my work only to find out that nothing on my prescription was covered.
The people behind the counter were helpful, not pushy. They were very understanding when i didn’t have all the money to put down and waited a week for me to get paid again, so i can put half down. If i didn’t need the glasses that badly, i would of just cancelled the order, but i need the glasses to see. So about $ 600.00 dollars later, i found out that it wasn’t even the bifocal’s that i need that was ordered but the distance only.
I can’t complain about the staff because they were nice but i am taking three stars away, consider it $ 200 dollars a star.

Roger was very rude and was not very helpful at assiting me but a women Ana Reyes was very nice.

Well after my last review Cohen’s corporate office contacted me and asked me to detail my experience on December 15^th. I was surprised and thrilled that not only were they concerned about my negative experience but they wanted to make it right!
Wendi from the corporate office met us at the Cohen’s in White Plains and she treated my mom like a «valued» customer. My mom has been a Cohen customer all her adult life and she’s 73 years old. Wendi had her faxed prescription in hand and had already contacted her insurance company before we arrived. My mom was thrilled with the updated selection of frames and Wendi gifted her with a pair of prescription sunglasses! My mom was over the moon.
The next day we picked up our order and Roget gave my mom a heartfelt apology which goes a long way to mending negative experiences. Thank you Cohen for caring about your customers.

Definitely go to Cohen’s!!! The manager, Roget is AMAZING. I LOVE the way he backs up his products. A few months ago we purchased an expensive pair of designer eyeglasses which broke for the 2^nd time this week. Even thought the manufacturer only promised to repair the glasses once for free Roget called the eyeglass company and was extremely insistent that they should back up the product and repair the eyeglasses for the 2^nd time. I would never go to any other Optical store. Cohen’s Fashion Optical at the Galleria Mall in White Plains backs up their products and will do anything to please their customers. They are professional, reliable, helpful, friendly and could not get a better review from me.

Great store, easy and simple process. Great selection and styles of glasses. The sales person worked with my budget and was very helpful and patient. Also ordered contacts and they matched online pricing and gave me a free trail pair for placing order at the store (Unlike online stores). Will most certainly be returning!

To the manger that REFUSED to give me his name and REFUSED to provide the necessary information to enable my local optical story to provide an emergency pair of glasses for my son who was in a car accident. I hope you reap what you sowed tonight, and how would you like for someone to speak to your mother in the manner you spoke to me.

This place is lousy. There were only two people working the counter and while one person was helping customers, the other was too busy on her cell phone and not paying attention to anything else around her. Apparently they got so far behind in their day that they failed to call and let us know that our 3:30pm appointment wasn’t going to be at 3:30 because the eye doctor hadn’t had lunch. Must have been too much personal time spent on the cell phone that made their day lag behind?
They have no control over what’s going on in that store and it reflects very poorly on them. STAY AWAY.

The doctor himself was fine. Friendly, but the language barrier made the appointment less informative than I would have preferred.
The people working the counter, however, were what made this experience terrible. I called approximately 30 – 45 min before my appointment to get details about the location, clearly stating that I had an appointment coming up. They did not take this opportunity to let me know that they were running 30 minutes late! Nor did they have the courtesy to call to let me know. Since I was on my lunch break from work this was extremely inconvenient.
To make matters worse, at the end of the appointment I was making sure that I could read the doctor’s handwriting of my prescription (typical messy doctor handwriting) and as soon as the man working the counter realized that I was planning to buy glasses online he covered up part of it with his thumb and refused to let me read my pupil distance! This is a critical measurement for ordering glasses online. He claimed that this was because I could hold them liable if I ordered glasses online that didn’t come out right due to an incorrectly measured pupil distance. Perhaps this is true, but regardless I’m a very angry customer. Many people order glasses online, and to make this impossible for them is inexcusable. If they won’t provide this information it should be explained at the beginning. I wasted two hours of work for nothing. Don’t waste yours!

I went to Cohen’s in White Plains because my mom & brother have been coming to this location for as long as I can remember. They have always had good experiences so I finally decided to take their advice.
I popped in last Saturday to see if I could make an appointment for a contact exam for the following Saturday & was told if I could hang around for 30 minutes I could be seen the same day. I waited for about 30 minutes (maybe a little less … I had company so I wasn’t paying attention) and the doctor took me into the exam room.
Since I had never seen him before he asked me a few questions, checked the prescription on my current glasses & told me he would do a new eye exam in addition to the contact exam because my prescription was outdated (they defiantly were!. lol)
He put together a «mock» pair of glasses (that would be my new prescription) & had me walk around the office to see if I felt comfortable with it. Then the fun began! He got me a pair of contact & was helping me to put them into my eyes. I have never worn contacts before so my eyes would not cooperate & kept closing every time he almost had them in. Thank God he was patient with me. We finally got the contacts in & it was time to pick out my new glasses. I was informed that all glasses were buy-​one-​get-​one free so I was super excited (since I was torn between 2 different styles).
They contact exam was $ 110 ($ 99 if you don’t have an astigmatism) with a free box of contacts
Regular eye exam is free with the purchase of new frames
Basic lens are $ 100, Scratch guard is an additional $ 80, Plus the cost of the frames
I paid $ 600 for 2 new pairs of glasses plus the $ 110 for the contact exam & pair of 30-​day lenses. This is pretty reasonable considering I paid $ 500 ++ just for 1 pair of glasses at Lens Crafts (& that was after I got ½ of the lenses)
The only downside is that I ordered my contacts from Cohen’s and paid $ 500 for 12 pairs (30 days or wear each) only to log on to
to find that they only charge $ 227 for the exact order!
I will purchase my contacts online from now on