Enterprise Rent-A-Car

We’ve rented cars so many times at this location and today when we returned our car they are claiming that there is a dent at the bottom of the car. My husband had pointed it out during the initial rental but the lady Eysvetleina Seneres told him that mark at the bottom of the car does not qualify as damage. Now they want to charge us $ 500 for a mark that was already there. This is B.S. we had rented cars before. They really need to train their employees and listen to the customers when they say they are scratches and dents in the car. We will never rent again! We had the rental for 2 months and within these months we had to return one of the cars because they forgot to put updated tags because the ones they had on were expired. After a month having the car we had to do a renewal but couldn’t keep the car due to it needing an oil change. They told us we can do the oil change if we wanted too. Really!!! You would think they would be more understanding but they can careless about there customers!

I don’t usually write bad reviews but this place deserves it. Not disabled friendly. Reps are rude, manager especially. Very bad service. Not enough available cars even with reservation on a specific type. Once you come in they get you with another more expensive vehicle and no free upgrade like they claim. Extra insurance is a huge scam. The only reason I has to use them my car insurance was paying. Do not use enterprise, go somewhere else. I will never use them again.

I rented a car for a visit with my 2 young kids to see family. Three main reasons why this was not a 5-​star rating:
1) the parking lot of the location is so small. It is always jammed packed with cars and is hard to find a place to park your car! If you are having someone drop you off or pick you up, it makes it really difficult. I had to install 2 car seats for my children and I felt rushed and cramped.
2) understaffed. There’s always a line that you have to wait in. Especially on a Monday morning!
3) I felt pressured to purchase the extra car insurance. I know that when all is said and done it is my responsibility to say no, but they kept pushing and offering me incentives. I’d prefer that no means no.
Other than that, the cars were clean and nice. The first car offered to me smelled of smoke. I didn’t have to say anything and the staff associate said, «let me find you another vehicle.» The staff was courteous. The location was clean, including the restroom.

Girl at the counter was a awful. Her name was Janel. She tried to be logical regaring pricing and made absolutely no sense. She was rude until a guy by the name of Michael stepped in and handled things. He and the other guys were awesome. The girl is young and has a thing or two to learn about common sense and customer service. Wont return.

Rented a Suburban for a quick trip to Vegas. Mike The Manager went out of his way to get me the vehicle I wanted at a great price. The staff is professional and willing to go the extra mile for its customers. This is the 3^rd time I have rented from here and will not go anywhere else. Thank you for a great experience.

There should be an option for no stars
At least this place is consistent
2 reservations made and both times do not have the vehicle reserved
It would be one thing if I just needed a car but both times needed a specific type of vehicle and both times they did not have what was promised
This time was worse since I stopped in earlier in the week to confirm I would not have the same problem as the first time
Amazingly both times the vehicle I requested was returned damaged and was in the shop
Guess that is what is taught at Enterprise 101
If you want to make a reservation for a vehicle that will not be there, this is the place for you
If you want to deal with a bunch of liars, this place is for you
If you actually want the vehicle that you reserve DO NOT USE ENTERPRISE !!!

Do not rent at this location! The staff are fine and helpful when they are in your face but don’t do anything as promised. Even basic customer service such as a follow up phone call before your card is charged is lost on them. My card was charged multiple times incorrectly and they could not provide me an answer or a receipt for this charge. There is a much better Enterprise location nearby and also a Hertz.

HANDICAPPED — BEWARE THIS LOCATION!
The staff lie, are completely insensitive to handicap needs and are dishonest with reservations.
This location should be sued for discrimination and misrepresentation!
Boycott this location!
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Update: 30 April 2016
Shane,
Unless you’re planning on refunding the cost of the rental, I’m not interested in contacting you or Enterprise.
I still hope this location is boycotted by veterans and handicapped clients based on it’s rampant misrepresentations and discrimination!

Someone hit my personal car, and I had to rent through my insurance company. I’m already stressed out and the people here exacerbated my pent up stress with poor attitude, biased profiling, and poor franchisee service. Don’t be fooled by these photos and reviews. Know that this locations is full of ignorant employees.
When I came to return the car to this location, the employee cite that there is damage on the car. Problem is, there was already damage on the car when I picked it up-​I even showed them the photo. The employee doesn’t even try to take a closer look at the photo. The employee just states that it’s not damaged in their database. It wasn’t logged, and were blaming me. The supervisor supposes, «There is nothing I can do». I insist to show him the photo again, and this manager then threatened me by saying… «I might have to put a claim on your car».
I ask for the manager. The supervisor says,” I am the manager” slapping his chest with both hands as he walks behind his desk. I asked for his manager now, but he quickly proclaims «I am the manager!» I ask for this guys name, and he gives me a fake name on a post it. I ask where’s your business card, the name on the card and the name written on the post it doesn’t even correspond. He doesn’t even return my car keys when he told me to take back to were I picked it up. The manager even tells me: «Don’t raise your voice with me»; as a parting gift. Even the employees know that this manager is a pompous. Employees are encouraged to nickel and dime the customers with no accountability. Please remove the manager from this location. I took the car back to where I got the rental, and had no problems.
The couple in front of me was arguing with the employees for excessive fees. At the same time, the employee was complimenting the wife and son. The charade is shenanigan. Just stop trying to scam us to make money. I think this location is not operating their franchise duties and enforcing their own unwritten franchisee policies by any means to cut liabilities.

This office has great Customer Service and everyone was so friendly and helpful. We had Jenelle help us and she was excellent. She helped our trip get off to a great start. We will be renting again from this location in the future. We were in and out in no time If your looking to rent hassle free this is the location to come to.

I have always been treated very well at this location. The employees are always friendly and have taken the time to get to know me, even. I enjoy doing business here. Michael Yang treats me like a friend, not a client. It’s refreshing to have such good employees at a business that many associate with being hounded on. I will never rent anywhere else, locally.

Love the customer service. Michael helped me out. I received a free upgrade because the smaller car I was going to get had a check engine light !!! Whoop whoop. Minus 1 star because the insurance company were unprofessional and we had to call them directly to pay up. Not that I think of it. It wasn’t anything on enterprise …

Everyone at Enterprise Whittier is always so helpful and I’ve rented numerous times and love the cars and their service. I’m a customer for life.

I don’t rent very often, but when I do, it’s through Enterprise. Next time I get a car, it will definately be through the Whittier location.
I picked up the car and after driving one day, I realized it just wasn’t going to work for me. I returned the next morning and asked if I could change cars. They were more than helpful and very nice. They got me into the car that worked for me and I was on my way in no time at all. There was a small issue with my credit card, but they even worked with me on that. Everyone here is truly amazing. Nefeli (forgive the spelling) was awesome. She really took care of me and was very knowledgeable. She even helped me set up the Bluetooth in the car for my phone.
Enterprise Whittier… YOU ROCK! Thanks again.
Nancy E.

Had such a great experience! Highly recommend this Enterprise facility. Great staff with great customer service. Not a long wait, helpful and knowledgeable. Would definitely use their services again.
Recommend to reserve online, faster process if you are in a hurry.

The workers here are very polite and informative, it was such a simple process, I left with a rental in 10 minutes from arriving!
I reserved it online beforehand, walked into the building and left in a flash.
They do have you take a walk around the car to see if you find any dents or scratches that are noticeable to the eye.
The cars are always clean and smelling fresh.
I did get a car with the tire pressure light on, and it was a little worrying.
They should take a look at the maintenance lights more often. But other than that, it was a great experience. I would definitely come back here!

This place was extremely helpful they hooked me up with a fully loaded surbuban while my truck was getting fixed the staff was helpful and they picked me up and dropped me off from the body shop! I will be using them from now on when ever I need a vehicle.

After getting into an accident and needing a car for an extended period of time, I chose to go with Enterprise because they did direct billing with my auto insurance company. I have to say I was provided with excellent service from start to finish! I had a new Ford Fusion that makes me want to buy one when we are ready for a newer car in a couple of years. The staff was friendly and wanted to ensure the service I received was top notch. Once I dropped off the car after having it for a couple of weeks and got home, I realized I might have left an iPod in the car. I called and spoke to Richard, and after looking in the car, he found it! I am so grateful for his honesty which goes to show the integrity of the staff. Thank you so much, Richard! I will be back for my car rental needs for sure!

Super happy with my rental experience. I was picked up from my auto shop by the lovely Eddy. On the ride back she an I had a nice conversation and before I knew it I was in my rental car an on my way. I loved that I didn’t have to pay for the under 25 additional fees I would have to pay at other business! Definitely coming back when I need to rent again!

Staff was very friendly and made sure I got into a car that I was comfortable with.
Thanks Whittier Enterprise!