Hertz Rent A Car

Awesome awesome awesome customer service. Booked an RAV4 or equivalent but the car of choice was not available. They were quick to accommodate with an alternative and as well as additional considerations without me asking. It was the simplest transaction I have ever experienced. Thanks Chris and friendly gentleman that worked the morning shift on ³⁄₃₁. We will be back.

We’ve had to get cars from here twice through insurance claims. Both times were horrible! If you’re going through your insurance, you will be overcharged, treated like crap, and given the crappiest car on the lot!

Worst customer service!!! I will not be using this location ever again, even the manager is useless. More than half the time when I call, they either hang up on me or put me on hold till you decide to hang up. They like to do this especially an hour before closing everyday. The manager himself does it!!! They also hardly ever have cars available, even if you make a reservation.
Save yourself the headache and the time and go to a different location.

Best place to rent a car, they have good deals on small cars and don’t try to talk you into getting something you don’t want!!! Ask for Daniel, no sales pitch just good honest service.

Great service By Steve Romero. Steve is an asset to this location and the company as a whole.

½ of star. This place never answers the phone and when they do the customer service is just not rude.

If I could give them –1starts I would… these location has the worst service, crooked employes… tell you one thing over the phone and do other. .they have attempted to charge me more days that i rented and luckily my credit company caught this… and transactions won’t go through… don’t go here… they are money eaters… helpless employees! !!!

Our experience with the Hertz in Whittier, California has been a solid ⁷⁄₁₀ overall.
The Good:
Chris and Stephen were extremely helpful. Chris went out of their way to be accommodating (retrieving the car we had specifically asked for from a different site). Chris’ going the extra mile was genuinely and very deeply appreciated — phenomenal service! ¹⁰⁄₁₀ for our experience with Chris!
Our car was also a 2013 vehicle, and was in spectacular shape. Our rental reservation was a 9-​day rental as we had planned to drive to Canada from Los Angeles, making pit stops in Seattle and Portland. We had absolutely no problems with the car itself, and really appreciated the fuel-​efficiency of the vehicle Chris had personally went to a different location to get for us.
The Horrible:
Nick from the same branch was godawful, ignorant and extremely rude. Prior to our trip, we had checked with Hertz (both the Whittier branch AND also the national US/​Canada Hertz customer support groups) regarding the process and eligibility to drive into Canada from the US. Nick kept insisting that driving into Canada was not allowed, and that we would have our car impounded the second we drove the vehicle into Canada. He went on to write on our inspection and reservation summary paper stating that we were ‘forbidden’ from entering Canada — completely untrue and written entirely out of spite. His lack of professionalism and vulgar demeanor was a disappointment, especially as he was an employee reflecting the Hertz brand and reputation as a Hertz employee. It’s one thing to be unsure of company policy; it’s another to stubbornly insist and act based on emotions. Nick is nasty, nasty, nasty! Avoid him at all costs.
We ended up being able to enter Canada as long as we had our reservation summary (the Canadian border patrol let us in with the car with extreme ease — even with Nick’s unnecessary and irrelevant comments listed on it), just as Hertz confirmed prior to our rental.
Overall, our experience with Hertz would have been awful and we never would have considered using Hertz ever again if we had only dealt with Nick for our reservation. Thanks to Chris, we are likely to use Hertz again, but only under the condition that we work solely with Chris or Stephen.

I am so disappointed with this company. I reserved my car rental 2 weeks in advance and when I walk in there’s a line of people waiting to get help and no one at the counter being that there was 3 guys in the back joking around. I arrive at 7:15 I requested to have my rental picked up at 7 am and I am told they don’t have keys to the cars and that I had to wait 20 minutes max. I wait along with 2 other customers. 20 minutes pass and the guy says it will be 30 more minutes. Meanwhile we are all waiting the guys are in the back laughing and joking around and had extremely poor customer service. Offered no updates or assurance that they were doing everything possible to help. Those 2 customers walked out and finally I did too because I had to be somewhere at 8. I went down the street to enterprise and they offered a better rate, better car, excellent customer service, and a speedy process. And the other 2 customers that had left hertz were also at enterprise renting a car. I will not be returning to hertz and definitely not recommending it to my family and friends.
* I had also called 1 week prior to my rent day to confirm my online booking and the guy who answered was extremely rude and said that if it says confirmed on my computer screen then it is and if I had any real questions. Such horrible employees. I wish I would of gotten their names. It was 3 guys that worked today 7÷10÷15 in the morning

How bad can a car rental company be?! Was referred to this location by my insurance company since it was down the street from me. They called and left me a message that my car reservation was ready. On my way over to pick it up from work in Orange County I called to confirm and was told that there was no car available. Seriously?! How do notify some one that they can come pick up the car and not have for them. They told me to call back the next day to confirm that a car was ready.
I let it go and opted to stop by another day. Every time I called this branch I kept getting my call rerouted to a call center for reservations. The people at the call center said they must be closed, considering it was on a Monday at 2pm I seriously doubt it. On top off that they didn’t know that there was a Whittier location. After the fourth attempt to reach this branch I was done.
Do yourself a favor and avoid the headache that will inevitably come from dealing with Hertz.

When I arrived at the Whittier location to pick up my pre-​paid rental, I was told to wait 10 minutes and a car would become available. I sent the ride, that dropped me off home while I would pick up the rental car. After waiting for over 20 minutes, someone finally came in and looked at the computer and said, «sorry — I don’t have any cars available here.»
I told him I pre-​paid and had already waited over 20 minutes for him, he said, «I don’t know what to tell you» I explained to him how upset I was and that I already pre-​paid for the car. He said, «Well you can contact customer support and they might be able to refund your pre-​pay.»
I contacted corporate and was put on hold for over 15 minutes again, while I was told to please hold. They came back and said, «I could pick up a car from LAX.» (This is about an hour and half drive away from where I was supposed to pickup the car). I could not do this and they said, «Well, we can refund your purchase but it will take 7 — 10 business days.»
I still have not received any sort of compensation from Hertz and have still not been refunded from them. I have also not received any sort of confirmation that I will be refunded.
Needless to say, I was livid. This was not what I had expected from Hertz, we have used your services at my office multiple times and I was expecting the same level of service for my personal rental at my local location.
Hertz does not seem to care about my business and I am very upset with the level of professionalism that everyone I have come into contact with at Hertz has shown. I doubt I will ever use their service again.

This place is unbelievable! ! If I could it would be no stars.
I made my reservation through AAA for an early morning pick 2 weeks before the date.
I arrived at 730 and there were already 2 other people waiting.
The young man was helping another customer when I arrived. He mention to that customer that her car would be ready soon that it was getting an oil change (seemed odd, but ok/​1^st red flag)
About 20+ minutes go by with this customer.
I went to the car to tell my wife that maybe she should go and get ready since we planned on leaving right after the rental deal was done.
As I was about to head back to ask how much longer the employee came out. I asked him how much longer and he mentioned to me that he did not have a car for the people inside (second red flag) that his manager had called off and that he didn’t know what to do (he seemed new at the job)
I proceeded to ask him if he REALLY had a car for me because he lied to the people inside telling them their car was getting an oil change, but really there is no car. I asked him are you sure you have a car for me, I am going to send my ride away and I have no car. He said yes, not a problem they were going to pick up a Ford focus for me right now, this instance.
Well with his reassurance I told my wife to leave.
He and some guys get in a car and for the next 40 – 50 minutes there was NO ONE! NOT ONE CUSTOMER SERVICE REP.
Phones ringing, more customers arriving…
STILL NOONE THERE.
finally some guy come from the back he asked us where the guy at the desk was and we told him he left like 30 minutes ago. He asked «there is noone here?»
We said no and he said to keep waiting.
I walked to the back to talk to him, he told me he was an independent contractor he just cleans the cars.
I then proceeded to call a different hertz and they help me reserve another car for double the price (of course so convenient for them)
Another 10 – 20 as I was done with my call and they told me they will call me back.
2 employees showed up. When I asked them if they had cars he said yes, I asked him are you sure because your other employee told me you guys did not have any cars and your manager had called off. He then proceeded to tell me that I had to wait for a car to be returned and he did not know when that would be.
I stormed out of there so angry and complete frustrated with the unprofessional and poor customer service.
TO REMIND YOU MY RIDE HAD LEFT SO I HAD TO WALK FROM WHITTIER TO ROWLAND HEIGHTS TO THE OTHER LOCATION.
I was by Miramar ave. When I called to confirm that the other hertz had my car. Heather the manager from that location confirmed my reservation and even offer to pick me up from my location when i told her i was walking and even apologize for the whittier location.
I got my hertz car from rowland heights location thanks to Heather the manager.
As to whittier, you guys should be ashamed of the services you provide.
I hope to be able to speak with someone about this situation.

I was very nervous renting from hertz for my Valentine’s Day weekend trip after reading all of the terrible review. They had a great weekend deal around the time of my reservation so I decided to chance it. I called the morning of my pick-​up date to confirm my reservation; the sales rep assured me he would save me a car since I called the day of to notify them. Sure enough, he kept his word. Stephen was very kind and even applied my AAA discount to my already low price. Thank you, Stephen!

I hate writing bad reviews but I don’t want anyone else to go through what I went through. I cannot begin to tell you how awful my experience here was. I got into a car accident and needed to rent a car. I tried Enterprise but they didn’t have what I was looking for (even with a reservation). I thought I would try Hertz out and called ahead to make a reservation. I called my insurance company and had them speak with the woman who helped me over the phone to get all of my information so that they could bill my insurance company. I still had a wait over an hour to check in and to get a car since it was dirty. And this isn’t even the reason why I’m writing the review…
I returned the car 4 weeks or so later. When I dropped off the keys and went to sign to confirm I returned the car, I learned the lady had put my agreement under a completely different name. I gave them the corrected info and asked to confirm that I wouldn’t be charged for the car ($ 700+) since they had all of my information to bill my insurance. They said yes and that I had nothing to worry about and that they would call me if they needed additional information.
I never heard from them and then found a lovely surprise on my statement! I called them to correct it because I didn’t think it would be very hard to fix and was very nice about it (mistakes happen right???). I thought this would be an easy fix… ummm…don’t they bill insurance companies for stuff like this ALL the time?! Spoke with the store manager and he assured me it would get resolved. I called back for at least 2 weeks because he never followed up with me and I never saw that the charges were reversed. Every time I called back he was on break or out to lunch. And every representative I spoke to acted like they couldn’t care less about their error. I escalated to area manager Jon who seemed a little more empathetic but also did nothing about it. Needed to escalate to regional manager to have fixed and that was not a positive experience either, he didn’t bother to call me back for over 2 weeks.
Needless to say, it was an awful experience. It took them almost 6 months to reverse the charges. And then acted like they did me a favor. I will never rent a car from Hertz again!

The people working here are not customer service oriented.
The girl, working this morning seems bent on not providing business. Telling me I cannot upgrade to a better car. Told her I am willing to pay $$$$$. Puts me on hold for a lot of minutes then tells in a condescending manner that the car is already reserved, but I spoke to Nick (customer service guy) yesterday afternoon, it was not and free to pick up in the morning since at at that time it’s undergoing oil change.
Ya’ll should just close your branch. You got ugly untidy cars and horrible employees.
Corporate office is my next stop to complain bout ya’ll.
Beautiful day!!!

Been here 3 times. At least 45 min wait each time. The 4^th time 1.5 hour wait. If you’re on a schedule, do not rent from here. Cars are always dirty. But I always get them washed anyways. Slow service. They got the cheapest rate if you have the patience.

Chris is an awful representative, and the few times we’ve rented out cars, he just oozed laziness and apathy.
When we rented a car, we rented it for an out of state trip– this meant that our schedule was pretty strict due to time changes that would occur during our trip, and I spent quite a bit of time scheduling out our trip and destination like most people.
So… when we got to Hertz 20 minutes before our reservation at 3 PM, and there wasn’t a single car on the lot except a gas-​guzzling van (we asked for a full size), we were worried. He kept saying they have NO cars until their manager drops off a car at 4. This meant that there would be no car for us during our reserved time, and for another hour after. :| This was «because LAX hasn’t been sending out cars… blah blah blah.» He kept saying that it was out of his control and there was nothing he could do about it.
It just pisses me off that we made a reservation 2 WEEKS in advanced, and it seems to me that they are overbooking, and not updating their schedules, and not even apologizing for it. I told him he needs some customer service training because it was bad enough that they didn’t have our reserved vehicle, but his attitude was unacceptable.
In fact, while he was munching on something in the back (and it wasn’t lunch time, more like cheesy cheetos snack time), my boyfriend and I had to call other car rental companies for over an hour and a half-​even visiting the Enterprise and Avis down the street, and finally got lucky with Mike at the Hertz location in Downey. We STILL had to drive way out of our way to go there during TRAFFIC time (it took us close to 3 hours total), AND Chris never attempted to help us. He could have picked up the phone to maybe call other locations, but nope, he really couldn’t be bothered.
Point blank. Not recommended.
Management must be just as awful though, because through all these terrible reviews, it seems they don’t change anything. If corporate cares to change their image, re-​train management or hire those who have better organization and leadership skills.

So sad, I hate writing poor reviews. Have always rented from Enterprise, but thought this would be a good change for price and model of car I wanted. I prepaid… walked in this morning and not one car on lot? Truck did not arrive with cars? This is so messed up. Not even an offer to bring one in from another Hertz.
I expect a full refund, even if I cancelled, there was no other choice. Get it together Hertz, the majority of your reviews are poor.

I tried Hertz out because of the AAA discount for rentals and was in need of a car for the weekend. I booked online 2 days in advance and even prepaid to get the cheaper rate.
Upon arrival at my alloted pickup time, I waited 30min while another customer argued with an employee over the fact that they had ZERO CARS AVAILABLE. It didn’t matter that we had reserved them online In Advance: no cars at the car rental company. About 20min into my wait I had the feeling I was in for a similar fate and it was so. I left with no car and had to cancel plans because there was nothing they could do for us but leave us hanging hoping someone may return a car before they closed for the day.
Supposedly they had no Inventory to rent yet the corporate website was showing a plethora of vehicles available. This left at least 5 customers that morning without rentals. (by the sales associates admission) These are people who had reserved them up to a month in advance.
Long story short, another headache trying to get my refund (which can’t be done at the store, only by calling their online booking). They tried to charge me a fee of 100 $ because I was cancelling my reservation the day of pickup. I guess service reps don’t really listen to what your saying, the script said nothing about Hertz making a mistake…
I understand some problems are out of your control but no attempt was made to rectify the major inconvenience. The cheaper price is not worth it based on my experience.
If you value your sanity just go to Enterprise next door or another dealer because I had nothing but problems here.

These guys were great. I had initially went to Enterprise in search of a basic 4 door car and the prices were ridiculous. I had seen the Hertz while driving by and decided to walk in. I was greated by Andrew, who is super friendly and was so helpful. Today I returned the car and I was running a few minutes late, although it was the end of the day they all remained very inviting and patient.
THANK YOU HERTZ
And my car was a Nissian, Altima «push to start»