DoubleTree by Hilton Williamsburg

Its a nice hotel if your staying in the Williamsburg area… So far everything has been great… Rooms are spacious and clean. Bathrooms are nice. The pool outside is beautiful and there is also an indoor pool thats attached to the outside pool… Definitely worth it if your looking for a place to stay near Busch Gardens… The park is right down the road less than a mile away…

If I could post with zero stars I would do so. Our State organization booked several years ago for the largest ballroom for our event. Our event is quiet with dozens of speeches and reports. The hotel double booked at the last minute and our event was RUINED by a loud and boisterous wedding reception (on a MONDAY???) that they took half of our room for.
On top of the ruination of our event by the drunks next door, the (only) restaurant in the building was so severely understaffed (while knowing a conference with 500 attendees would be there) it took over 15 minutes to get seated (with no one in front of us), over 20 minutes for a glass of ice tea, and we never saw the nearby tables get bussed of the dirty dishes sitting on them.
The General Manager will be hearing from me as well as about 500 others. We’re booked in the same hotel for the next two years for our annual meeting, and I sincerely hope they do better next year. Or the CEO of Hilton may be next on my list.

Stayed here as a chaperone on a field trip. Hotel was huge which included several interior floor ramps as posted (you need to familiarize yourself on when elevators/​stairs will let you know when to get off rather than walk off on unneeded floors.) The food was solid at their inside Pub «Pitchers» and their buffet hot breakfasts that were paid for. Beds were comfortable… kind of a big deal for me: D

People talk about great service– ours was not great. We had arranged a late check-​in. Arriving at 11pm, my wife and I were handed a room key. It didn’t work. Back downstairs with a ton of stuff (we were selling at a convention there) and received another key. It didn’t work– a mechanic saw us, and peeked in– apparently there was someone inside– because they’d given away our room and hadn’t updated the system. We were transferred to a room without a constantly running toilet, no phone, and overall feeling old. The hotel is a strange build, with random ramps splitting levels– which was a pain for conventions. The «Starbucks» didn’t even make coffee drinks. Not the worst, but definitely feel there are many better options.

The room was huge with two queens and a pullout. The staff from check in to checkout were amazing. The breakfast was good and the waiter was funny. Only negative is place needs to be updated, starting to look its age. Great location!

We stayed were as part of a convention (first year in the new hotel) and LOVED it! The space is fantastic, the staff is friendly, the rooms were clean, and everything seemed in new condition. The fireplaces throughout the hotel were a nice touch, as was the indoor/​outdoor pool.
The food at Pitchers is delicious. Our event had a special menu, but the «normal» food there is fantastic — the chicken sandwich on the pretzel roll is out of this world!
We’ll definitely stay here again.

Hate the customer service here. As soon as I walked in you were greeted by a fake smile and rude front desk. I booked my hotel at Hotwire and this lady said that hotwire chooses bed type for you (this instance, She said we were booked a double queen bed) and «we cannot change it» because it’s already in the system. She said if I booked the hotel directly with them, she can probably change it. We frequent fancy hotels as a family and this is a bunch of bull. I ask if I can request a king with balcony and that’s when she said we can only have the double queen. I refuse to accept that she cannot change it. I mentioned I’m going to call Hotwire and that’s when she said, «I was able to change it!» Seriously, what does it benefit her to go through the trouble and frustrate the customer!!! I walked in my room, my day was already ruined and wanted to change hotels. The hotel is mediocre at best. Popcorn ceilings? Dingy carpet. Stinky bathrooms. Hallways like in a horror movies. I came back and showed her my confirmation that says «hotel chooses bedtime» and she still stood by her comments and made an excuse that we made a misunderstanding because I wanted an upgrade” Unbelievable!!!

An older hotel that needs some updating, especially the hallway carpet and doors to your room. Room interior looks good though. This property probably shouldnt be a doubletree, maybe a brand just below.

We had Ann excellent stay. Everyone here was so accommodating and friendly. NO parking fee. Hospitality bag when checking in. The Harvest Grill has an affordable breakfast buffet and a friendly wait staff. A fantastic heated indoor/​outdoor pool so bring your suits.

Horrible experience. Room was very dated. After 2 nights of a 3 night reservation we were visited to tell us to check out… I walked to the desk and was told that all was OK… then someone else visited our room to tell us to check out… I walked to the desk again, (the phone in the room didn’t work, or I would have called). and was told all was OK. We went to a wedding, and returned to our room and the key wouldn’t work. My disabled wife sat on the floor as I walked to the desk to get a key that would work.
I stay in hotels over 100 nights per year. This is the worst this year. They need work — processes and procedures, personnel training, and the facilities need significant upgrading. Start with making sure the phone in #263 works.

So like some of the other Unilocalers here I struggled with my rating of the place because of the quality of customer service against the condition of the hotel. We selected this place because of its proximity to Busch Gardens (about 1 mile way). Our check in was one of the best experiences ever. The lady behind the counter was wonderful and offered kind greetings even went out of her way to converse with our daughters, which is always a great thing. Every employee in which I came in contact was friendly and helpful. The physical condition of the hotel however needs a little TLC. Dirty air vents in the bathrooms, a few water stains on the ceilings here and there, a few areas here and there that could use some touch up painting, and some of the wood work that scarred and chipped. Nothing mind you that would make me avoid the place in the future, but it is starting to show its age.

The experience was ok. The bed was fantastic! The hotel as a whole is acceptable. They could use a few upgrades to the furniture and the overall upkeep of the hotel.

Stayed here for my trip to Busch Gardens.
I am battling between giving either a 3 or 4 star rating. Only because of the customer service i received. The rooms was great, the amenities was great, the food was great. It was very clean and very spacious. It looked luxurious. HOWEVER, the customer service was not aligned with the quality of the hotel. Yes, for that it should lose two stars.
For a Hilton, the customer service was not that great. It seemed as if i was a bother to the front desk attendants. I asked to be upgraded to a room to the balcony. Instead of looking she said it was booked and i was staying there for 5 nights. (I find that very hard to believe). I also called the front desk because they charged me an extra $ 100 that was not aware of. I explained to the front desk attendant i was not aware, his reply was there was a sign at the desk.
The pool was great, they have an outdoor pool that also leads to the inside. They have two restaurants inside the hotel. I tried their buffalo wings which was very good!
They also had a comedy show on Friday and Saturday night for about 25 $ i believe.
I attended the Prime Rib buffet which consisted of prime rib, baked chicken, mashed potato, baked potato, green beans, mushrooms, salad, and dessert. It was actually really good and it cost 19.99 $ per person.
This hotel does not have a DVD player, so if you want to watch a movie you will need to bring your own.
They offer free WiFi, which was great, however it does get a bit slow at night.
Overall it was a great stay for $ 119/​nightly, and would have been much better if their customer service was properly aligned with their services.

This hotel has age problems. The carpet in the halls is quite old and worn. The bathrooms are very small. They charge for wifi. The bartender allowed children to sit at the bar.
Maid service is inconsistent. There were two fire alarms during our stay which were false alarms.

This was not the best DoubleTree I have stayed in; the grounds are decent with free parking, it could use some refurbishing some areas look a bit worn. It’s close to BG with quick access to interstate 64. There are many restaurants in the area as well as gas stations and convenience stores.
Two nights here were not bad by any means, signature freshly baked cookies upon check~in and they do honor a Military/​Gov reduction on the room rate. Staff that I came into contact with were professional and friendly. Beware, there is a train nearby that I could hear off in the distance although it didn’t keep me from resting/​relaxing. The walls are thin, I could hear my neighbors coughing clearly, the hallway noise is also highly audible, not deal breakers but worth noting.
The room itself was nicely appointed with microwave/​mini fridge, a closet for storing luggage, a desk and side chair, although modern in appearance some aspects of the room appear dated with popcorn ceilings, small toilet & bathtub area which appeared older. The room was clean as was the bed linen, the bed was also very comfortable. The water pressure/​temp were good, there’s laundry facilities on each floor (1.50 per wash/​dry) which is very convenient, flat screen Tv with plenty of channels to keep you entertained. There’s a sports bar just beyond the lobby as well as a restaurant and store.
Room service is available, convenient but I didn’t use the service so I’m not sure of the food quality, the prices were typical of room service cost in a mid~range hotel. There are two pools, outdoors and in to enjoy year round, a work~out room with video games for the kiddies. Would stay again if in the area and in need of accommodations.
Join Hilton Honors in order to receive free wi~fi, otherwise there is a charge to use it.

I would give this a 3 star and would go so far as to say that old man Hilton would be disgruntled if he had to stay here.
I stayed in room 211 — the hot water did not work properly and periodically FREEZING cold water would come out — from both the sink and the bath.
The rooms look like they are in need of a little maintenance — painted patches on the ceiling indicate some possible drippage from the floor above and rust stains on the mirror lights were noticeable.
Saving grace:
Close to Busch Gardens
Excellent dinner (I recommend the ribeye and the rosemary salmon)
Friendly service and warm cookies upon arrival
Indoor pool
Fix this up — the Hilton name deserves it.

Won’t be coming back. It served its purpose for the weekend (price-​wise).
Ant problems in room. Lack of room service follow up. Poor security at side doors which claimed to be locked after hours. They were broken and didn’t even latch.
The place is big but definitely dated and needs some updating.
Cleanliness ok. Fix the ant issue. Not a good thing to fight off ants crawling all over night stand between the beds.

This review is from over the summer; apparently I never posted it…
Hotel Is really nice ! Front desk check in was easy and so friendly.
Food Service— Call one of those reality shows that caters to the most desperate of situations.
There is absolutely zero organization. Our waitress was nice but we sat 20 minuets waiting for her to take her drink order. I told her I was ready to order everything and she said «oh wait I forgot your straws»…poof she was gone!
She returns with unwrapped straws in bare hand.
«Cool I think we can order now.»
«I’ll be right back with a pen… and paper «
I totally get it! The hotel was a mad house crammed with Irish Dancers. Part of our decision to eat at the hotel revolved around the fact it was nearly empty.
15 minuets later…
Before my server could apparently find her pen and paper someone, I presume to be a Manager came and asked if we were ready to order.
«Yup, just one question»
*****eye roll*****
Thanks lady!
The menu itself was straight from 1989.
All Carb (everything is breaded, pizza or pasta)
High fat items
AND 25.00 crab cakes (?)
Drink refills; not happening
«How’s your meal? «ha! Not even on the radar.
The staff has plenty of time to text at the host stand (maybe that’s why she forgot her pen… and paper?)
The table of 4 next to me had there whole meal comped and packed to go because they apparently waited over an hour w/​2 small overtired children. Great.
Our pizza was clearly frozen and under cooked. The bottom was raw.
My sandwich was ok. I ordered a side salad in lieu of fries it never came. The sever was annoyed when I asked her to remove the charge.
Next time, we will venture out of the hotel to eat.

I liked the hotel for my one night stay. Staff was friendly and able to offer different restaurants in the area. Clean and quiet however I did stay on a Sunday to Monday morning. My bed was comfortable and the room temp was good. No complaints here.

This hotel is the closest to the entrance of Busch Gardens, is very large and has a number of amenities. As a result of its size and location, it is often hosting several groups at the same time. My fiancé and I stayed here during a recent weekend getaway to the area.
Our King-​size suite was modernly decorated. The memory foam mattress was a bit too soft for my liking, but comfy all the same. There was a mini-​fridge and a safe located right in the room, which was very convenient. My only complaint about the room was how thin the walls area. It might be the fact that we were in an adjoining room (which for the record drives me up a wall. Having done travel under government regulations, adjoining rooms cause me horrible anxiety issues… particularly when we are also on the first floor of the hotel). The whole second night I had the «pleasure» of listening to our neighbor vomit loudly, cry and beg for death. It sounded so horrible I even felt queasy in the stomach.
The warm walnut chocolate chip cookie at check in was a nice treat, but there is no nut-​free version… so if you are allergic to tree nuts, you are out of luck.