Audi Willow Grove

I am amazed at the positive reviews. We currently have 3 Audi’s and have had others in the past. I recently moved here, I needed service, a light replaced and a clip for my back seat. It took me forever to get through to service and I mean HOURS, then when I had a question I could not get through at all. Talk about voice mail hell? So I opted to contact via the Internet — of course not disclosed to me — these folks are at corporate Audi and were more interested in getting my email than solving the problem. Yuck! I took my car over for service, the gal at the service desk had computer issues and clearly the 15 men standing around chatting were not interested in helping her. BTW no one even bothered to introduce themselves. So, they get the car overnight and up until 4 pm the next day… do they call and tell me the part isn’t in for my seat, nope. When I get out to my car what do I find? A big black boot stain on the drivers side car mat. Back in… the kid handling rentals was the only one to actually speak to me, he took the car got it cleaned and I asked him don’t they use paper mats? Sometimes was the answer. At check out they tell me they will call in 2 days when the part comes in… it’s now two weeks.
You can bet we won’t be back here for service or to buy the next Audi. Our service in Parsippany, NJ and Schaumberg, IL was terrific. This place is just TERRIBLE. OH AND NO Audi service survey was sent to me, gee I wonder why?
Run far, far away from this dealer!

Very nice people. Service has been great to work with. Loaners are available. Would recommend to Audi buyers.
Place can be tough to find if you are going by some GPS systems.

I purchased a new Audi from AudiWG about 2 months ago. I purchased from out of state given the lack of options for S3s in my area, so I trekked up north to Willow Grove. I worked with Brian Walker, who seems to not be working here anymore. Prices were great, I just feel like after the sale, you won’t get service and/​or exist to this dealership. Since Brian has left, I’ve worked with John Li, and now am waiting to hear from Scott. I left the dealership without getting a front license plate mount (which is mandated by my state), and without a full tank of gas. Both where promised to me, but two months later, I can’t even get a response from these guys. Not very honorable — and I think I’ve waited long enough before writing this review.
While I did get a license plate mount finally, it came with no mounting hardware. Still waiting on my gas reimbursement though.

Best Audi service in the area, Stan my service rep was awesome. Went in to get a front and back brake light replaced and got just. I called in advance and was told to just stop in as it was an easy job. They were right. I was there for less than 2hrs, shortest visit to a dealer ever! They replaced my lights and fixed a rotting wire (for free) and asked them to check another interior cosmetic issue. They checked this minor issue (for free) but nothing with Audi is every cheap. They did the research for the part and it was waaaaay more (in the mid 1000’s) than I and even the mechanic expected. I was even able to talk DIRECTLY to the mechanic– we all know that never happens! The mechanic seemed very passionate and trustworthy. He even recommended that it may not be worth ordering and look for an after market part. I couldn’t believe how honest he was. I loved that!
I will be back for sure, as they didn’t fix random things and charge me astronomical fees without my knowledge.
We all know having a luxury car is pricey but we don’t need scam dealers taking advantage. This is NOT one of those places.
Waiting area is not a room but small area off to the side of the showroom. TV, beverages, and reading materials are provided.
Friendly, honest, & knowledgable what more can you ask for.

I was very happy with my entire experience at Audi of Willow Grove. I worked with Howard who was a complete professional, treated me with respect and helped me find exactly the car I needed and wanted. Follow up service was great, and I would recommend the dealership and Howard to anyone.

We had a great car buying experience at Audi of Willow Grove! We worked with Mike Brady who was extremely knowledgeable about the vehicles and while making our decision, we felt very informed and not at all pressured. Everyone with whom we came in contact at the dealership was friendly and helpful; it was not like some unpleasant car buying experiences I’ve had at other dealerships in the past. When we finally decided and purchased a car, Mike took all the time needed to make sure we were comfortable in knowing the features of our car before we drove off. If you are looking for an Audi (and it’s an amazing vehicle!!!) definitely Audi of Willow Grove is the only place to go and we would highly recommend Mike Brady.

My wife and I had a great experience buying a car at Audi of Willow Grove. We worked with John Li who understood immediately our intent to work within a budget while meeting our functional requirements. He accomplished this challenge seemingly effortlessly, without pressure or overly complex technical decision making criteria.
The entire process was executed flawlessly. It doesn’t get better! SGR

I was recently in the market for a Audi Q5. After visiting a couple of dealerships, I made my way over to Audi Willogrove. Contact began over the phone and through email with Sales Associate Rick Trier. Rick made the car buying process enjoyable and is ultimately the reason I purchased a vehicle from this dealership. He didn’ force a different vehicle on me, Worked with me in a fair and respectful manner, and went to great lengths to find me the precise vehicle I was looking for. Rick and the rest of the dealership were a true pleasure to work with. Their professionalism affirmed that I made the right decision going with Audi of Williogrove.

Totally love Audi WIllow Grove. Helpful, courteous, Ryan Stern is the best as is their service department who took care of my trade in no issues, gave me a great price on a new car and were responsive. I’ll definitely be back.

I had a great experience at Audi of Willow Grove. I contacted them earlier in the week using their site and was put into contact with Greg. Over the week he put up with my indecision on which car to buy and had both cars side by side on Saturday when I drove up to figure out which one to buy. I thought the deal was fair. C

Purchased a A4 Thursday! I had been looking online for a while and found a few A4’s that had some great options for a really great price at Audi Willow Grove. I e-​mailed the dealership at 7:30 on Wednesday night to check to see if the A4 I was interested in was in stock within 5 minutes I had an e-​mail back telling me that a sales person would be in contact with me. 10 minutes after the e-​mail Cliff Corum called me and told me the car was on stock and we set up a test drive. He also had me send him information to expedite a sale if I decided to purchase. I arrive at the dealership and Cliff was right there to greet me. We immediately started taking about the car as we waited for it to come back from the detail shop. Once back from the shop we took a test drive and I was very impressed by the car. We got back to the dealership and started our negotiation. I feel I was given a great trade in value for my trade and the the back and forth negotiations only took about 15 – 20 minutes. I purchased the car they went over all the options with me making sure I know how they all worked. I was blown away by all the great options this car has. I left very happy and satisfied with the deal I received from Cliff and Audi Willow Grove. The only hiccup I had was I left without my license plate being transferred from my trade to my new Audi, but Cliff called me and made arrangements to meet me on may to work. He drove an hour one way to get me my plate, he make it right and going the extra mile is the way Cliff and Audi Willow Grove roll. Thank you do much Cliff and everyone at Audi Willow Grove!

I’ve been dealing with Audi Willow Grove for many years and they’ve always been very nice and attentive. Recently I bought a car there from Ryan Stern and he made the buying experience a real pleasure. I test drove two cars and he was very knowledgable about the cars and pointed out the difference between the two. Once I decided on a car, the financial negotiations were quick, painless and I felt, very fair.
Many of my friends have already bought cars from Ryan and I would highly recommend him.

I bought a new A4 last week and had a excellent experience with this Willow Grove. Jeff Rosen was my salesperson and he attentive to all my needs. He was very knowledgeable and spent a lot of time going over the advanced technology features when I picked up my car.

I am at a loss for words. The Willow Grove Audi was just excellent. I worked with Tuan towards getting my first Audi (A5) and the experience was nothing short of efficient and amazing. Tuan really went out of his way to help me out and get me acclimated with the car, Audi history, and the dealership. I live about two hours away (North New Jersey) and I was extremely skeptical about driving so far only to be shafted like the other dealerships I wasted time and gas on, but the experience at Willow Grove Audi was well worth the drive! As much as of a PITA I was during all the paperwork, Tuan was still able to keep his cool and express his understanding and as corny as it sounds it got me a little emotional inside. After being treated like crap at all the other dealerships, it was comforting to know that there ARE in fact car dealerships that care about their clientele and remain professional to all their customers, no matter the outer appearance.
The only issue I had at Willow Grove was the «other» employees. Tuan was great, and he should be being that I was «his» customer. However, the other employees did seem as enthusiastic about my business. I remember walking to Tuan’s desk and not one of the other employees even acknowledged me, even though they were at their desk, watching YouTube in a certain gentleman’s case.
Also, the finance manager wasn’t the friendliest either, seemed like he must have had a stressful day because he snapped at me a few times. I remember asking Tuan if I did anything wrong. I might have been a PITA, but I was completely respectful to everyone, and I believe I should have gotten that courtesy back.
In any case, the help and courtesy that Tuan gave me was enough to give me a peace of mind and oversee the other indirect interactions. Prior to going there, I have walked out of dealerships numerous times due to rude salesmen. That’s one thing I simply DO NOT TOLERATE, and thats disrespect or impoliteness.
Long story short, Willow Grove Audi is a GREAT place to get your next Audi. Be sure to ask for Tuan. He’s extremely knowledgeable, courteous, professional, as well as easy going. A very relaxed, no-​pressure kind of interaction.

All we can say is this was the best experience we ever had buying a car! While shopping around for the best deal, Tuan, at Audi Willow Grove was THE ONLY sales rep from ANY of the four dealerships that we contacted that followed up quickly. We changed the exact A4 we were looking for at least 3 times before settling on one and Tuan never made us feel that we were a bother. He made the entire process easy– nothing was ever a problem. He found the precise A4 we wanted and had it waiting for us when we returned from an extended vacation. All discussions and negotiations were done on the phone — we never actually met Tuan until the day we picked up the car.
Tuan spent more than 2 hours with us that day, thoroughly going over the vehicle and paperwork. He explained all the car’s systems in detail and then called us back later that evening to answer a question we had after driving the car home.
And I haven’t even mentioned the key reason we ended up buying the car from this dealership in the first place… simply, Tuan handily beat the price we were able to get for the identical car from 2 other dealerships… it wasn’t even close! Audi Willow Grove will clearly be the only dealer I go to when I am looking to replace my A6 at some point in the future and I certainly hope Tuan will be there to handle the transaction! I have been driving Audi’s since 2005; This is our third one and the third dealership we have dealt with. Audi Willow Grove is by far the best we have dealt with so far for the actual purchase experience. The dealership itself is impressive as well… seems to be very nice people all around that are very courteous and professional.
And after driving the A4 for one day, we are thoroughly impressed with the product! Beautifully appointed and engineered car with a really sweet ride!

I communicated via email with Tuan a couple times last week about a used Audi that was on the lot and went to take a look. Tuan was there and came out to greet us, was very friendly, answered all questions that we had as we looked at three different vehicles.
Currently I’m deciding which way I’m going with my purchase, but my wife and I were very happy with our service and I would be inclined to purchase here if the right used model became available.
I will update this review if I end up purchasing from this dealership.
Cheers
~r~

I didn’t end up buying a car from here (or anywhere) simply due to a paperwork mess up on the car I wanted, but I will in the future. I’ve worked extensively with Jinal via email and telephone and he has been more than friendly as well as personable.
I normally hate dealing with any type of sales whether I buy a car or a computer. I’m the type that just want to say «I want X, Y and Z «and be done with it. Jinal left me feeling that there wasn’t going to be any hassle, dishonesty or games. It was straight to the point. Just how I like it.
I’ll be picking up a new Audi sometime within a year or so and when I do, it will be from here!

Came here during their Tent event and I must say that it was a great experience. A week up to that day, Tuan was in great communications with me via email. I purchased a few vehicles between me my family members and my girlfriend so I understand how dealers operate and was reluctant to come during a hectic day. All in all, we got the vehicle we wanted at the numbers we wanted it at. Tuan and his crew there did not make it feel rushed even though I know what is going on behind the scenes. I highly recommend this dealership and especially Tuan! Do your own research on the car and all your numbers and I promise when you get there it will match up with their experts. No gimmicks, no tricks, good old fashioned customer service, these guys will be around for a long time.

I have mixed feelings about this dealership. First off, I bought an Audi from this dealership; however, my experience at the dealership was sub-​par.
I worked with two different salespersons, Chris Didio and Justin Alten. Chris was about as useful as a bump on a pickle. He said virtually nothing from the time we walked in, during the test drive, and afterwards. I don’t think he said more than 5 words in a minute until we said we would like to buy the car; and those 5 words was when he told us he started to sell cars at Willow Grove because he could make ridiculous money. Furthermore, he was unfamiliar with the car’s history and provided cursory answers to all of our questions. Although this is mere conjecture, he may have been hungover (it was a Saturday), or he treated us in such a dismissive fashion because of my age (27) and may have thought I was coming by for a joy ride. Multiple times throughout the hr or so my wife and I were looking at the car we mentioned to each other what the hell this guy’s deal was.
Justin, on the other hand, was excellent. He was patient, thoroughly answered all of our questions, walked us through the process, and didn’t seem disgruntled when I asked the same question multiple times. You can tell Justin is there because he genuinely loves the industry.
My only regret at the end of the day with Willow Grove Audi is that Chris Didio received some of the commission from us buying a car.

And then the paperwork fiasco began. They have misplaced paperwork, they were confused with their own processes, and they have ultimately added countless hours of stress to an otherwise pleasant sale. Boo.