Hampton Inn of Willow Grove

Overall clean room but only had one trash can in bathroom which drove me a little crazy. The fresh fruit was delish at the breakfast bar. The building is starting to show its age so my need a face lift soon.

Here is the good and deserve 5 star — the staff is really what makes this place! Cheerful, helpful and truly about the customer. And the food — fresh fruit, oatmeal, and yogurt options without too much artificial stuff. Food also served at dinner time — not the healthiest of options, mostly comfort food with a lot of salt, but nice for those who are unable to venture out. Housekeeping was truly fantastic — my room looked amazing every night I returned to the hotel.
Here is the not so good 2 star — This is relative. I have stayed in worse, but not for a Hampton and not at this price per night. The property — could use a really good cleaning and some maintenance work. The couch in my room had serious stains on it, paint chips on the walls, the light in the bathroom made a constant buzz. The hallways, elevator and doors are in need of fresh paint, wall paper or a good cleaning. And there is an issue with Wi-​Fi connection — it is non-​existent in rooms except for in the lobby. I called the desk each night and finally was given a promotion code to key in. So my advice to those of you staying at this establishment more than one night is talk to front desk right away about uninterrupted internet access.

The lobby and gym are very nice. Had a good workout. The room was very clean and had a nice tv. I felt the hallways were a bit dark. I would return. Loved the cookies

DO… NOT…STAY…HERE…
I had to pack up and leave his hotel at about 10:30pm after arriving at about 7pm. The lobby feels like you’re in the 70’s — dim lit and very uninviting. The room just felt dirty, bed bugs were found and there were dirty tissues behind the bed along with disgusting hair, almost as if the bed was never picked up to be cleaned. the bathroom shower had mold in it, just disgusting — The AC was very loud and clunky sounding, also the door to my room was warped and stuck when I tried to close it. I left and went to another hotel that was more expensive — just gross, I’m seriously disappointed that Hilton would still let guests stay at this hotel.
Oh and there is an active freight railroad line right next to to hotel.
When I told them I was leaving (¹⁰⁄₁₈), I was assured I would get a refund for the night, as of today I haven’t received a credit

Average hotel. Décor is dated but that’s the usual. A bit pricey for what you get. Pluses: mattress, pillows and bedding are SUPER comfy, with no cloying bleachy smell. The morning buffet included in the price of the room was surprisingly large. Everything was clean & quiet, but the train that goes by **IS** very loud. Other negative is that there is NO exhaust fan in the bathroom. AC didn’t’ work, only blew super hot air. Went to front desk at 3am to explain hot room issue. Night clerk didn’t help. the new clerk in the morning never made eye contact the whole time I spoke with him-​just kept typing on the computer. Couldn’t’ get any money back on room as manager wasn’t there, and clerk had no power to make that decision. We gave up and left.

The 5 stars are solely for the customer service received at this location. Hotel Tonight allowed us to make a reservation at this hotel even though the hotel was booked and the lady at the front desk RACHEL did everything in her power to find us a room at a neighboring hotel, she was extremely hospitable and made sure hotel tonight would reimburse our money even though she was not responsible for the mishap, thank you Rachel you’re amazing. Also, VALERIE is probably one of the nicest ladies in Philadelphia she went above and beyond to make sure we were comfortable and taken care of. We are truly grateful for the customer service we received at this hotel thank you all so much.

Rachel is the best! The hotel was overbooked by a third party and she handled it like a pro! She was beyond accommodating and went out of her way to make sure we had somewhere to sleep when all the other hotels within a thirty mile radius were booked!

This was far and away the worst hotel I have ever stayed in. It gets 1 star only because I can’t give it zero! I had to make a last minute business trip to the area, and was already running late when I arrived at the hotel. I checked in, dropped my suitcase in my room, and quickly headed back out to get to my account.
I returned to the hotel at about 4:30am (I was working an overnight shift). I tried both keys at my room, and neither worked. I went back out to the front desk, and clerk reset my keys. Upon entering the room, I found it occupied by another sleeping guest!
I returned to the front desk, pretty shocked by what I found. The front desk clerk was very flustered and didn’t offer much help. I was registered to that room, and he could not tell me why someone else was in it, or where my belongings were. All he could do was offer me an empty room for the remainder of the night and I would have to wait until the manager came in at 7am. As it was nearly 5am in the morning already, and I didn’t have my suitcase, I had to take him up on the offer.
I woke up the next morning with no toothbrush, no clean clothes, and not in a very good mood. I went to speak with the manager. The manager brought my suitcase to me and told me they would take care of the room for the night, for my «inconvenience». He never offered an explanation or a real apology, and I felt was trying to rush me out of there.
I believe this was much more than an inconvenience. It’s a security issue. The hotel obviously has no idea what guests are staying in what rooms. I understand that mistakes can happen, but I feel they handled the situation very poorly once I had made them aware of the problem. I don’t feel comfortable staying in Hampton Inns any longer, and will not be recommending them.

Highly recommending place. Location is great to come back at the place. As their service is outstanding not the fact as here we are for 25 days with no serious complain with the place.
I will be back here…

This was my second trip staying in this hotel, and it has been fine both times. I’ve stayed in many Hampton Inns and this one is pretty standard. From other reviews, it sounds like a few rooms have issues that need to be addressed, but our room (number 500) was spotless and had no problems.
Nice stuff: a microwave and mini fridge in the room for your restaurant leftovers, attentive staff at breakfast keeping everything full and tidy, and comfy beds.
This location is right off the PA turnpike, so there isn’t a great view. I would recommend calling the hotel when booking to request an even-​numbered room, as those are on the side of the building away from the train tracks.

Hi I am a foreigner visiter, I feel so bad when I first arrived to this hotel. I asked the person named“Ronald” at the front desk for a receipt of my payment (because it charge me twice 1000+USD but he told me it’s only 50USD), he kept saying «Wait me 1 moment» and let me wait 30+mins, he let the other people after me skip me and talking with them. I booked it 8 days and today is my first day and I will return it tomorrow and stay in other hotels around here.

Exceeded my expectations for the price. Staff is courteous and capable. Everything is spotless. No special attractions or features though. But I don’t think most people traveling in PA are looking for that kind of thing.
The complementary breakfast was more than just a continental breakfast. I was very satisfied. There are snacks and coffee in the lobby 24 hours a day! I tested this claim last night when I came in at 2am.
Go here for a non-​disappointing stay. But not for entertainment.

One word to describe this hotel… Awful! If you’re a light sleeper don’t count on actually sleeping.
Our room looked decent at first, it looked clean, we had a king bed and a chaise lounge chair. Then night came… and the train went by… Right outside our room… And the train went by a few more times during the night and day… The bed was very uncomfortable, like you need to go to the chiropractor when you leave so that they can adjust your spine back to normal. Pillows where uncomfortable as well. Blankets were good. Didn’t sleep at all due to other room doors slamming (pretty sure there was a school trip here) as well as the train less than 50 ft from the room, awful bed and pillows. Exhausted…
The front desk staff was nice, this is why I gave one star. Didn’t eat the breakfast. Tried the coffee but it was too weak for my liking. We thought the mini fridge was broken, but it wasn’t, we were told that you had to turn the temp up to the coldest. Maybe it’s me but I would assume that it would already be cold for the guests use.

Not the best Hampton Inn we’ve ever stayed out but it did have a lot of the same perks and comforts we’ve grown accustomed to with this chain which is one of our favorites. A few things did fall short…
Cons:
They were doing a remodel of some of the rooms during our stay, with our room having been already redone. However one thing they didn’t address was re-​staining or replacing of the room doors which were scratched and quite beat up.
Despite having an attendant on duty at breakfast both trash cans were full and remained that way during our hour long breakfast.
The clocks in our room were not set to reflect the recent time change of a week ago.
The elevators were filthy — floors sticky and snot like appearance on the stainless steel.
The water was not hot in our room, it was warm however but not as hot as I prefer or am used to.
The carpets in the hallways were new but could use a good vacuuming.
Perks:
Our room was new and fresh and decorated very tastefully.
Clean and comfortable bed and linens — the standard with this chain.
The lobby area is decorated beautifully with a more modern theme then some of the others which I found very cheerful and inviting.
Location is close to shopping and dining options.
Ask the front desk for coupons — they offered plenty of dining suggestions with coupons to boot!

We frequently stay at Hamtpon Inns and I finally had accrued enough points to book a free room. Made my reservation a good 3 weeks in advance and following the advise on Unilocal requested a room (2 doubles) on the side of the hotel without the train noise. I called around noon to verify we would be arriving quite late– after 10 and was assured this would be no problem. Upon arrival and waiting for the 2 desk help to finish with other customers I was asked by the fairly lackluster male staff member if I would mind changing to a king suite. I said no as our daughter was traveling with us and I didn’t want her sleeping on a pull out sofa which is why I booked 2 doubles. After more fiddling with the computer he told me that they had overbooked and there wasn’t a double room available. Needless to say I was not pleased. I was tired, had called to confirm our room would be held, and then I find out we are stuck with the king and no apology. I asked how I would be compensated for this inconvenience and the female staff member did intervene at this point and say the room would be comped and my points given back. I appreciated the effort. However, it only got worse. Our room was on the first floor barely off the lobby. A rather loud, drunken wedding party returned and were in the lobby for about an hour making quite a bit of noise, frankly it sounded like they were outside our door but mercifully by midnight it was quiet.
When my daughter opened up the sleeper sofa the sheets were wrinkled, with hair and food on them, no mattress pad and food on the mattress. We immediately requested clean sheets and a mattress pad. The female desk staff member was very apologetic and helped make up the bed.
Our bed was quite firm and certainly not the most comfortable I have slept on. The room and bathroom were fairly clean but there was a heavy bleach odors. I did check for bedbugs as I had noted complaints 2 years ago and frankly it wasn’t the cleanest, most well cared for Hampton I have stayed in.
We will not return, terrible experience considering my room was given away, my daughter’s sheets were dirty and of course sleeping on a sleeper sofa is never pleasant.

There is nothing that takes a medium hotel down a star faster than trains zooming right by my window very late at night. I recommend staying here if you are a deep sleeper or you stay on the left side of the hotel.
Otherwise, it was not particularly memorable.

I stayed here for a company retreat. Upon learning of the hotel name I did some research and found out that they had a bedbug infestation a few years ago. Of course this freaked me out and I emailed my colleague who made the reservation. She reached out to the hotel manager and they reassured her that this hasn’t happened in years.
I was still nervous to stay here. Upon my arrival I entered my room and pulled the covers back and checked the pillows for bedbugs. I didn’t find anything but there was a post it on my headboard assuring me that the duvet covers and sheets are clean — see the photo I attached. This note made me nervous. Shouldn’t I expect that everything is clean? Why would you need to write it on a post it? I removed the post it from the headboard and there were particles on the adhesive as well as a strand of hair. This let me know that it was reused. GROSS!!!
Note to hotel — if you was to leave notes for your visitors put it on a note pad and a nice cursive. It should not assure them of what should be obvious like clean sheets. It should say something like «welcome to our hotel. We’re excited to have you.»
The couch in the room looked super sketchy so I didn’t sit on it nor did I place any of my belongings on it.
Overall the room was ok. There were train tracks outside of my window but it wasn’t too disturbing. The AC was loud.
Stay here if you are on a budget.
There is a 24 hour gym on the main level, parking, and complimentary breakfast every morning.
The front desk staff was pleasant not sure that I’ll be back though. The bedbug issue and reused post it situation bothers me.

This is a perfectly acceptable place to stay if you are on a budget.
Two things you should know:
1) It is about 40 yards away from an active train track. Our room directly faced the train track. Had we known this, we would not have stayed there.
Everything else is what you can expect from Hampton Inn. It is not the Ritz but also not a low budget motel. It is a nice in between. If you don’t mind the train noise you’ll be fine.
The beds were clean and comfortable and housekeeping did a good job. Breakfast was from 6−10am and was what I expected.

Ok, the second trip was much better than the first, maybe because the loud guy across the hall wasn’t screaming into his cell phone this time. They also are doing some renovations around the place to make it look nicer.
Still working on being able to transport this place nearer to some life, though.

Solid and what you’d expect from this no-​frills brand. Simple and to the point, so if it’s a quick stop over, you’re fine. It’s a sorta-​close option if you’re seeing a show at the Keswick Theater (but traffic can amp up the cab fare). This is not a spot to stay if you’re doing something ‘in’ the city. It’s a far cry out. But if you’re traveling througih it’s a fine off-​the-​highway option.
The room was clean and the staff was friendly. The free breakfast is what you should expect, but it was served clean and the service ladies waited for me grab a plateful before they started cleaning up — even though I was late to get there.
For what it is, it’s fine.