Linear Communications Inc

Jay Kim is NOT back at linear communications. The new management at this store are lying and deceiving as they would do anything to get customers to come to their store. It is only fair for everyone to know that he is not «on vacation» or coming back despite the false statements coming from new management and their workers on this page. The old linear communications have maintained a very successful business for the last 10 years and for the new store to take advantage of their reputation in the area is saddening. Be on the lookout for Jay’s NEW store coming soon.

Went in the store couple of weeks ago want to upgrade my son’s phone. Joe the manager was not very helpful and try to push us to upgrade all our phones. He told my wife she needs to switch to a new iPhone because her iPhone 4S will only be able to use WiFi and not the network by the end of this year because Verizon will be phasing out the 3G network. What a liar and insult to us thinking we are so uninformed that we will buy into his scare tactic! I guess he didn’t think we know how to use «Google» to find the information. This type of sales tactic is unethical and the store can’t be trusted. Wish Jay still own/​manage the store!

No star if I could! Extremely BAD! I Miss Jay!!! I have been going to that store for over 10 yrs. On Sept 14^th 2015, I went to the store for a new phone. I asked JOE PAWLYK (new store manager) where Jay was, and he told me that Jay was on a business trip, but after further questioning, JOE admitted that Jay no longer owned the store. Bad way to start by LYING to me! I did get a new phone and that was that. Since than, I went back with some «issues» with my new Samsung phone, because I always had an I phone. On Oct 9^th, my THIRD trip to the store with the same issue because I was advised that only JOE the store manager can make that decision. JOE was confrontational but very condescending and I LOST it!!! He asked me to leave the store… I never write a Unilocal reviews but… I remember with Jay, there was always a line and I had to wait, but now there is hardly any customer at the store. No wonder, such a BAD attitude! Joe Pawlyk, nice job!!! Horrible!!!

The new owners are not running this formally great store in the way that Jay (former owner) used too with his impeccable customer service. We have been going here for about 10 years maybe? Jay and his great staff were always so helpful getting us set up with new phones for us and our kids and employee phones. I recently went in the store with a phone problem and the guy that helped me was kind of short and condescending. The environment and feel of the store is totally different. Since owners changed hands I would say that customer service doesn’t seem so important here now. So sad Jay and his staff are gone. I hope new management/​owners will try to do better after some honest reviews here. Might be going somewhere else…

The best ever! Jay is the best ever. Verizon is lucky to have him. No one else is better.

OK So I am SO BUMMED! Where did Jay go? It is going to open as a new Verizon dealer. I am very skeptical that anyone can give the same customer service like Jay and his guys did! They were ALL way above exceptional! They had the patience of saints and were able to multi task beyond human belief.
I think I have to go into mourning.

Jay and Adam are my «go to» guys whenever we have phone problems. They can fix broken iphones within a day and at a cost much cheaper than the Apple store, and even cheaper than the Apple Care fee. They often spot deals that we can take advantage of with our provider, and they’ve saved us a ton of money. They are courteous and patient and always willing to help — they really have gone above and beyond to help our family. We wouldn’t go to anyone else.

Jay and company are great. The best service from a small shop I have had in a long time. Only downside is expect to wait a bit, they frequently are very busy. Highly recommended

I agree with all these other reviews. Spectacular service.

Jay is so helpful and amazingly nice! I have taken my phone many times to get my phone fixed and they do a great job every time. Everyone there is so nice! You feel really comfortable in there store. It’s nice to go to a privately owned Verizon store.

Jay is extremely helpful.

Jay and Adam are rockstars. Honestly, due yourself a favor and avoid the painful experience of the apple store where you will only be treated like a technology moron by some overly pierced, tatted up, arrogant, entitled brat. Come to Linear and get service with a smile. Be prepared to wait… because they are THAT good.

This is the place to go when you need a new phone or an upgrade. Jay is the coolest guy and is so patient and genuinely cares about his customers. I highly recommend this place if you need good advice on getting the right phone because he knows his stuff. Thanks you guys are awesome!

Jay is great! Patient with the whole family.

Jay and his crew are so patient, kind and knowledgeable. I am amazed by their outstanding customer service. They always go the extra mile.

PLEASE go to another Verizon store. These guys are WAY too busy, actually it was insane in there all of the 4 times I was in there. They know what they’re doing and had me hooked on my first visit. Then, when I wanted to exchange the phone I purchased I couldn’t wait beyond 30 minutes. When I was finally able to talk with someone they told me it was past the time I had to exchange it and now they won’t even RETURN MY CALLS. Please, save yourself some grief and find another store.

WELCOME TO THE ONLY VERIZON STORE YOU WILL EVER NEED!
THE BEST! found this place through all the great Unilocal reviews.
having a go-​to cell guy is like having a good tailor — takes forever to find one and then when you do, you’re done looking for life.
the best customer service is an understatement to how they make you feel. jay takes the time to review your plan and suggest what’s best for you. he has some tricks up his sleeves and takes the time to figure it out so you don’t feel completely shameful that your cell phone bill is off the charts. he makes you feel human.
great with kids! talks to them and makes them feel comfortable about their new phone.
while i was there, we talked about our families, talked/​watched baseball, talked music — it’s like catching up with an old friend.
this is my stop! another Unilocal blessing.

If ever there was a store that sets the bar for customer service Linear Communications is it. Jay, and the people that work there are as helpful as can be. They treat each customer with the utmost patience and never make one feel hurried– they take the time to make sure all of one’s questions are answered. When I have had a problem with my phone they always take the time to help me correct it and make sure I understand the problem. Several years ago I took my 90+ year old father in to get him a phone and they were wonderful in finding the perfect «phone fit» for him.

Linear Communications is the best. They know their stuff and take great care of their customers.

I was caught in a microburst downtown a few summers ago on my way to the train. The rain totally soaked through an interior zipped pocket in my tote – of course where my cell phone was. It was dead and I wasn’t anywhere near contract discount time on a new phone. I spoke to Linear first to see what my options were. The guy said bring it in. I did. He kept it overnight, dried it out and I bought a new battery. He could have sold me a new (full priced) phone. I appreciate the integrity and have been a customer since. Sometimes you do have to wait awhile to be helped, but all in all it’s worth it. If they had a larger selection of phones, this would have been a 5-​star review.