Diane’s Devine Canine

Awesome job fair price cute shop. does good job in one hour my new groomer. thank you diane maisy looks cute love the bow… 8 went to location off hot springs and winchester

So I have tried twice to get my dogs in here to get groomed. We just moved into the area and need a groom bad! The first time I had to reschedule and called twice and left messages at both times… no call back till 20 min after my appointment time asking me if I was going to come in. Then today we went to take them in at 8 (sitting in the parking lot waiting for the sign to turn on) as we watch as two females leave and lock the building so we get out and I get a young lady telling me she called me twice and said that we’d have to reschedule because Diane’s on vacation and she was only a groomer, so she could reschedule me.
I told her we’ll find another place.

Please do yourself and your pet a favor and go no where near this groomer. The owner, Diane, and her sister are rude, inconsiderate, and unprofessional. 2 of the last 3 appointments with them they just didn’t bother to show up for work that day. No call was ever made to us to apologize or explain. When I called them this week to see if they were still in business, the response was, ‘Well for a little while longer,” yet announced to me that they were raising their prices by almost 50%! We will never bring our dogs to this groomer again.

Let me tell you how good this place does on grooming my dogs– I live in Huntington Beach and take my two Schnauzers here. I’m picky about who grooms my dogs.
Diane is one of the very few groomers I’ve ever encountered that actually knows how to properly groom a Schnauzer. My dogs love going here and she gets them in and out so they are not stuck in cages all day.
So make the drive, drop your dog at Diane’s, go have lunch at one of the wineries or casinos and your dogs will be ready as soon as you’re done, Highly recommend.

I have been taken both my dogs (cockers) to Dianes since they opened. When they get in the car, they know where their going. When I pull up to the curb, they jump out of the car and run straight to the door. I like the look of the shop and my dogs always come out smelling and looking great. I highly recommend Dianes and her staff.

I can’t in all honesty and as a pet lover recommend this place to anyone. I should have never dropped my dog off here. When I first arrived, I was instantly put off by the owner, Diane. She took my little Maltese and handled her really roughly… hello, my dog is less than 5 pounds! Yes, my dog came in matted, more than usual, but isn’t that why I was taking her to the groomers? When she ran her fingers through my dog’s coat, I could see her pulling really hard at the mats and actually heard my dog whimper a bit. Gentility was certainly not in her manner in handling a small baby. As soon as I walked out of there I got on the phone with my husband in tears, saying that I wasn’t comfortable about that place.
When I picked her up, not only was she knicked pretty badly, she had knicks around her anus and behind her back leg, but a big bleeding wound was on her stomach. I was told that it was because she moved too much. My dog is three years old, and I have been having her groomed every month since she was three months old, and she’s never been knicked, nor have ANY groomers EVER complained about her. In fact, we’re always told that she usually is real placid about being groomed.
I was hoping to like this place considering that its so close to home, but the manner in which my dog was treated was one that I certainly will never come back to.
P. S. Uncannily, I just took my dog to another groomers in Murrieta and they saw the scar on my dog’s stomach. When I told her it was from another groomer, they asked who. As soon as I said, «Diane’s from Winchester» I was told, «Say no more… we’ve heard the stories from customers from there.» Sad. :(

Great people great service great prices. need I say more?

We take our golden retriever to Diane’s for regular grooms, and they have always done a great job! She always looks and smells nice and leaves with a fashionable bandana around her neck! The place is quite hip too, with a pink and black boutique theme. We have tried other less expensive places but we always come back here. The only reason I gave it four stars is because they raised our groom rate $ 10 within a few months without saying anything beforehand, and I thought that it was an excessive amount in such a short time. Other than that, I highly recommend their grooming services!