Cyr Lumber Kitchen & Bath

First, Let me say that our bathroom looks nice. The completed project looks good, so that is why I am giving them 2 stars instead of 1. The biggest problem with Cyr is that there was nobody managing the project. There was a 4 week schedule set up initially, and once they didn’t complete in that time, we had to take a far more active management role than we wanted to, and it still took 12 weeks before the project was finally complete. Many times the subcontractors had NO idea what they were supposed to be doing. The tile guy showed up 4 days in a row to do the floor of my shower but had to leave each time because the drain needed to be installed first. The painters had to patch our ceiling in 3 areas. They patched in 1 area on the first day and didn’t come back for 2 weeks. These are just 2 examples of the poor project management we dealt with. It may have helped if the project manager Bill showed up more often, but to our knowledge he was only here twice and the first time was to do the measurements before the project started. Bill did manage to take two week long vacations during our remodel and it was near impossible to get in touch with anyone who could help in his absence. (I could go on and on– feel free to message me if you want more details on our experience) Our designer and initial point of contact was Courtney, who is nice enough, but has no real control of the situation. We also ran into a few issues based on what we believe to be her lack of experience. She advised me the bathtub we ordered was an under-​mount (it was not), that we could put a chandelier over the tub (that’s actually against code, and the electrician put a stop to that after we spent days looking for lighting based on this suggestion), and she ordered the wrong granite edge for our vanity.
So while we are satisfied with the finished project, I would not recommend CYR based on the service we received.

Not a helpful place at all. we went back there after perusing their catalogs and found several sets we liked. However the sales women were short, unhelpful and were uninformed. They didn’t know what was in the catalogs they had and claimed there were no products available. They didn’t even provide any sort of reasonable order time. The sales women just didn’t care to make a sale. We needed tile as well and they just pointed in a general location. As a local business, these folks do not represent what an Ace hardware is trying to convey. Please manage your staff or hire people who are knowledgable of their products and true to helping people.