Monro Muffler Brake & Service

Run away quickly.
Wanted tires rotated. Before I knew it, he had vehicle on lift and insisted upon doing $ 700 worth of work. I even asked him why the mechanic was not changing the tires…“o we are just seeing if we have the right tool.“
Now I am getting strange messages from a Carlos and Elizabeth claiming that I had a wheel lock… I guess if you tell a lie, make it a bold one. I had no wheel lock.
Here is the bottom line… this place would not rotate the tires as they promised, and tried to upsell me $ 700 worth of work. Don’t waste your time here.

Had my car waiting for an oil change and tire rotation. Never even touched in 3 hours. No call to let me know they’re running behind. They didn’t even know which car mine was. Never will go there again. Too many incidents like this to count. They never have the same manager there for more than 3 months. Horrible!

Forgive me for sounding indelicate but, FRACK THIS PLACE.
I was very happy with Manager Steve, but he had been grumbling for some time about wanting to quit and I haven’t seen him in a few months. His diligence and enthusiasm will be missed.
I brought my car in last week, and they quoted me $ 1000 for 3.5 hours of labor to replace 3 ignition coils. Hardly a bargain, especially for a supposedly cut-​rate national chain. I called Michael’s Auto Repair on Migeon Ave. in Torrington and got a price of $ 588 for 2.5 hours of labor. Over the phone, I asked Monro if they could even come close to that, and they said they wouldn’t take less than $ 950, and claimed Michael «didn’t know my car.» When I explained that Michael had actually done a fine job on my other 3 coils a few months ago, the Monro guy told me that he actually knew my car better, because he was looking at it right now, and that I should have the work done at Monro because it was already there. I declined, and told him I would be picking up my car after work.
When I walked into the shop that evening, they pointed to the window and said my car was outside. What I saw made me LIVID. There was my car, parked off by itself in a sketchy Winsted parking lot:
1. Driver-​side and passenger windows WIDE OPEN,
2. Sensitive plans, specifications, and other paperwork in the back seat,
3. All doors UNLOCKED,
4. KEYS IN THE IGNITION.
5. I have no idea how long it had been sitting there, but it could’ve been as long as 5 hours ago, when I had called, and they made it very clear they «needed to move it out of the garage to make room for [paying] customers.»
Whether out of spite, or just plain stupidity, I don’t care. You do NOT show such disrespect for a customer’s property to leave it unsecured between a liquor store and an abandoned KFC in an economically depressed town! I just drove away, because I probably would’ve had some most uncivil words for them had I gone back.
I’d been here for repairs recently, and more than once they’ve failed to accurately diagnose the problem. They never seemed surprised to see me back, either. The last time they «fixed» my car, I didn’t even make it home. The excuse was «we don’t have much room to give it a test run in the parking lot, so, y’know.» Routes 44 and 8 are right there, turkey. Have a little pride in your work. I was also told, in a defensive manner, «We’re not miracle-​workers.» Ya don’t say. Helen Keller could’ve done a better job if Anne Sullivan had been shouting instructions.
I am also at a loss as to how getting my snow tires taken off/​put on costs about $ 25 more here than at an independent tire shop on the Westport/​Southport line in Fairfield County. Monro also took at least 45 mins longer. At least.
I do a lot of driving, and I strive to keep my cars on the road to at least 300,000 miles. I’m convinced that Monro does not share my passion.
**UPDATE 10÷24÷14
Thank you, Brittany/“Customer S.,” but Monro has taken enough of my time already, and I am very happy with other competent, more reasonably priced auto shops.

Cheap oil changes, free tire rotation included! $ 21 if you use the Unilocal check-​in discount. Bill goes out of his way to strike up a conversation with any customers in the lobby waiting for their cars to be serviced. Did I mention they’re open until 7pm? Super convenient if you book an appointment, and work during the day.
Customer service is excellent, and this Monroe makes a huge effort to save customers money. I witnessed a hands-​on demo of Bill explaining to an older couple how they tried to salvage an old muffler in their car, but it broke. Instead he got them a brand new one and didn’t charge for extra labor! I could tell there were many regular customers.
If you don’t have a ride, the plaza it’s located in has a stop and shop, Chinese restaurant, liquor store, At&t outlet, and a pizza joint to keep you occupied while you wait. I was taken in same-​day for my service!

Awe-​full. Failed to diagnose my brake problem. Left my truck all day and picked it up before they closed and paid for the repair. Same problem. Immediately went to a different dealer the next morning because I was scared of driving it. They did the correct repair and was surprised my front wheel did not fall off !