Jo-Ann Fabric and Craft

I like this store because it has just about everything you need or any type of arts and crafts for school project. The quality on their items is usually good and the prices are fair as well. the customer service is always on point and they are always smiling as well. The assortment of holiday items are usually pretty unique and of good quality so they will last you a few seasons.

The staff were extremely rude to me when I asked if they had paint in another area of the store. They acted like they did not have time to answer my question. Sorry to break to you, but your store is not big enough nor busy enough that you can’t take 20 seconds out of your day to answer a question without getting an attitude.

My friends and I were having an arts and crafts night and needed some supplies. This is the closest crafts store to us and is most convenient. This store also has lots of wonderful items and gives you lots of creative ideas. They also have a number of great classes for decent prices.
When I went in on a Sunday afternoon, it was pretty busy. The line in the front was really long. I don’t go into this store very often and found it a little confusing. The departments are labeled with signs hanging from the ceiling, but I don’t think that the aisles are labeled very well. I finally found some of the items that I was looking for.
I needed 3 or 4 glass jars with lids and found a variety of them along the far wall, however they didn’t have multiple of the same kind. I went to look for someone who worked there and must have walked around the store twice. I stopped at a desk in the jewelry section where 3 people, whom I assumed worked for the store, were talking about some issues they were having. After a minute, one of the ladies noticed me and I asked for assistance. She directed me to the fabric section. There were so many people in line and I really didn’t want to wait. So I went to check out and they actually had a decent selection of mason jars in the checkout line, so I just grabbed some of those.
Overall, this is a great store and my go-​to place for crafts and ideas. They have a lot of awesome products and the classes would be fun to take.

The only helpful staff at this store are the people behind the cutting counter, and I’m fully convinced that is only because they are trapped in there. Everyone else acts as if being asked a question is a HUGE inconvenience to them. The only reason I didn’t give one star is because the store is very clean, and every now and again if you get really really lucky, the staff MAY actually be polite AND helpful! Lucky you!

Why is it that each and every time I’m here, and have a question for a staff member they treat me like they’re too busy to help me. It’s like my stopping them to ask a question is not on there job description. The check out ladies aren’t any better. Rude staff!!! I hate that I have to come here, but other than michaels, this is the only Joannes near my house. Please help them learn better customer service!!!

A Lonely man walking through Jo-​Ann Fabrics should get attention quickly. I mean of course I’m going to need help, I a guy. But no help came. I walked up and down isle after isle and could not find a soul working there, Only the girls at the registers. I did finally find what I was looking for but it sure would of been fast with a little help. I guess I don’t have to worry about it because I might go here once every 10 years anyway.

I love this place. LOVE. I could get lost in here for hours, spending all kinds of money that I don’t have. The staff is really great and the place is always so clean and organized. Even the clearance areas after the holidays. They are also super wonderful with returns. We purchased a picture frame and when we got home to put the picture in, the glass cracked on the corner when taking the back off. They let us exchange it for a different kind of frame with no questions asked.

I love that they have all sorts of crafty things for my girls. I was impressed with the knock off American Girl doll clothes and that my daughter knew about it.

This JoAnn’s location is large and clean. The staff is always friendly and has helped me with sewing advice on numerous occasions. They always take an interest in the project that I am working on. At the same time, they are not irritating in continually asking me if I need help while I spend hours roaming the store.
They also let me pull up coupons on my phone, which I appreciate.
I love this JoAnn’s!

This is a new, huge Jo-​Anns. Located at the new shopping center in Winter Garden you could easily get lost in here. Sparkling clean, this store has everything you could need for any arts and crafts type project. The employees are sometimes hard to find but usually oblige in helping show you where things are or answer your questions. They also offer classes on all sorts of things like cake decorating, sewing, quilting, etc.