Lannan Chevrolet Inc of Woburn

I was very disappointed in the way I was treated by the sales staff when car shopping. I love cars and I had done a lot of research on my trade-​in and the vehicles that I test drove. I hate to say it but, my husband was not with me and therefore, they treated me like the person who knows nothing about cars. They were not concerned with losing my business, the salesman made a few inappropriate comments and I left very unhappy. I will not be back to this dealership for a new vehicle or to service my current vehicle.

Great place to do business, the sales department is straight forward and honor the prices they display. Wouldn’t go anywhere else to buy a vehicle!

Very professional and non-​pressured experience. Ed Shine was fabulous — very thorough — great personality — a pleasure to work with. I would recommend him and Lannan Chevrolet to anyone!

Lannan Chevrolet Woburn Ma. I have done business with Lannan’s for thirty year and have always been treated so well. I feel sometimes people forget to say bravo. Everyone is pleasant and the service department is run perfectly by Bob Fahey. I was in recently with my car, service specialist Mark Berg took care of everything parts were ordered in a timely way and the car was ready and all went well. Thank you all.

My guess is that it’s not that popular to say something nice about a car dealership… but here goes anyway. I have bought 2 new vehicles at Lannan Chevrolet. Both times I feel I was treated very well, got a good price and the service was very good. This is pretty much what you would expect when buying new cars. Where I feel Lannan has other dealers beat flat out is the service department. I have been there on at least 10 occasions mostly for oil changes and routine maintenance. I have also been there for major work on my 2011 Avalanche which I love dearly. About 6 months ago it started to go through oil between oil changes which was unusual. I brought it in to have a mechanic look at it. It was determined that it needed some fairly major parts installed. I dropped off my Avalanche the next day at around 8:30 AM not expecting to see it for a few days. Mark from the service department called me at around 4:00 PM letting me know that my truck was ready. I was shocked that it was ready. When I picked it up I actually got to speak with the mechanic who worked on my car. He was not only very knowledgeable but he was a «GREAT» guy. When I drove the car it felt better than it has in a long time but the best part was there wasn’t a speck of grease or dirt anywhere in or on the car.
I have to give the Service Manager a lot of credit. He took the time to listen to my problem. He identified the issue and put the right mechanic on the job. He also determined that it was a warranty issue and the repair was covered under the drive train warranty.
From the minute you get there you know it is a class operation. You drive into the service area, a service adviser writes up your work order, if you need a ride to work… it’s taken care of.
I actually just dropped off one of our work trucks there this morning and I know it’s in good hands.
I know this sounds too good to be true but it’s NOT!!!

,
I have been a customer of Lannan Chevrolet for 15years, purchasing 8 vehicles in that time. Since the purchase of my first vehicle, I have not purchased anywhere else. The intent of this letter is to make you aware of an incident with the service department at your Woburn location, specifically with your service manager Bob Fahey.
A recent routine oil change at Lannan resulted in multiple return visits to your service center to fix damage caused by an improperly installed oil filter. After the returned visit I continued to have issues with my wifes vehicle, and another appointment needed to be scheduled. After the second visit damage was noticed to the headlight switch/​dial that was not previously there. When I dropped off the vehicle on December 29^th, I discussed the issues with Bob Fahey and Joe in your service department. I explained the main issue for the third visit (sulfur smell and poor gas mileage), and additionally how the damage to the headlight switch/​dial was found after our two previous visits.
The following day I received a call from Joe stating the parts would be delivered on the 31^st informing me the issue was with the catalytic converter which was covered under the bumper to bumper warranty, and the broken switch would need to be replaced and was also covered under the extended jwarranty we purchased, but there would be a co-​pay of $ 50.
I asked Joe why I should be paying a co-​pay for something I reported as damaged after two previous visits to the service department. He stated that if wanted it fixed, I had to pay the co-​pay. I told Joe I was not in agreement with the co-​pay as I felt the damage was caused at Lannan. Joe stated that I would need to discuss it with Bob. I told Joe to go ahead with the switch work and I e discuss the co-​pay with Bob in the morning.
The next morning December 31^st I received a call from Joe stating the work on the catalytic converter was completed and my vehicle was ready for pick up. I asked about the switch. Joe said Bob directed the work not be completed as I did not agree to the co-​pay. I asked if I could talk to Bob on the phone. Joe stated Bob was there, however Bob did not pick up the phone, instead he relayed to Joe that because I didn’t agree to the co-​pay the work did not get done. I told Joe that I Ok’d the work to be completed and I wanted the opportunity to speak to Bob about it. Instead I was given an ultimatum and denied the opportunity to discuss it further. At this point, Id was certainly frustrated that there was no ownership from the service department for an item that seemed intuitively obvious, but more so that Bob was so dismissive.
When I arrived at Lannan, I met with Joe and asked if I could speak with Bob, and he directed me to the garage. I located Bob and asked him why he felt that I should be paying a co-​pay on the damaged switch as the damage was found after the second visit to his shop. Additionally, I asked for the reason why after I OK’d the work they decided not to perform it, when all I wanted was an explanation from him. It seemed obvious to me that after a visit to his department, the damage found was caused by someone working on the vehicle, as it was not caused by myself or my wife.
Bobs response was a blunt «bullsh**. Following that response, our conversation degraded and an argument ensued. Then in a cynical tone, he informed me the switch was just going to fall back out.
At one point in the discussion Bob accused me of trying to rip him off for $ 50. The accusation was out right absurd. In fact, I was infuriated by the accusation, and completely disgusted by the fact that he would treat a customer that way, let alone a customer who has solely purchased vehicles from Lannan for the past 15 years.
My frustration with the Woburn service manager is not the $ 50 co-​pay, rather the manner in which this situation was handled. Several returned visits to a service department for issues caused by that department are frustrating enough. However, the dismissiveness, lack of professionalism, and accusations toward a customer, is where I felt it necessary to make you aware of the situation at the Woburn service department.
This is not the first time we have had to return to the service department for issues with this vehicle. When we purchased this vehicle it was a certified pre-​owned SUV. Within the first days of driving it off the lot it needed to be towed back as the radiator was leaking fluid and needed to be replaced.
Issues with the service department have existed before this vehicle, but have been tolerated due to the relationships formed with my family by your sales department. However, this last event cannot be brushed off and has left a lasting bad taste.
I appreciate your time in reading this letter and hope that this issue can be addressed internally at Lannan, as I am

I brought my truck in due to no heat coming out of the vents only cold air, the tech evaluated the problem and had to order a part that was on back order because the truck is so new.
I was told as soon as the part comes in we will reschedule an appointment and have the problem fixed. Joe A. called to inform me the part arrived in approx just under a week and I brought the truck in ASAP seeing my time is very flexible. They had it fixed within a day and the heat is pooring out, works awesome!!!
My Thanks to the Tech’s at Lannan for your quality workmanship and many years of «Great service»!!!
Sincerely;
Steven Marulli

I can’t say enough good things about the Lannan Chevrolet Service Department.
I just moved to the area and my old Chevy Tahoe started acting up one morning. I called Lannan and they were able to take my car in the same day, and they called and emailed me with a detailed diagnosis of the problem and potential options for repair for me by the next morning. It turned out it was going to be a costly repair, so Bob walked me through three diferent options and provided unbiased advice about what he would recommend depending on how long I wanted to keep the car, resale, etc. I’m so thankful that Lannan was the group I went to, and I will definitely be doing business with them again in the future!

Brought my car in for a routine oil change, tail light replacement, and tire rotation. Waited 2 hours for them to tell me there was a leak in the oil chamber. Waited another hour for them to tell me they still don’t know where it’s coming from. I understand these things take time so I left and went on with my day. Get a call later saying that my car would be ready next day by noon. NO mention about the leak. Well, the next day rolls around and I’m ready to get my car. Low and behold I get a call saying it won’t be ready!!! RIDICULOUS. My car has been sitting there for a day and a half. What are they doing in there? No one called me to give me a heads up NOTHING. I’m not expecting to get anything for free but it’s a matter of PRINCIPLE. I left my property with these clowns. The least they can do is treat me with some respect! It’s clear that once they have your money you don’t exist. Save yourself the headache and go somewhere else folks!

Terrible service pretty much sums it up. We bought a car a few years ago here and was not impressed, so we weren’t excited to go back. However, after much research, they had the car in stock we wanted. Until we got there, and it «just got sold». We were on a time crunch and were happy to go elsewhere but were promised it was no problem for them to get a car from another dealer. So we bought the car we wanted, left the deposit and expected to receive it in 2 days.
The following day, I followed up to confirm the pick up time, only to receive a short email stating that they couldn’t get the car. Over the next 2 days I emailed a few times, and emailed Greg the manager as well just asking for a call so we could discuss any available options. I NEVER received a call from either Steve or Greg which was extremely unprofessional and frustrating. I received a few short emails and texts only after I continued to follow up over those 2 days.
I completely understand that things go wrong and issues come up. The problem was that no one cared to speak to me and apologize or give us any options. Eventually I just asked for a refund and when I called to process it the phone was answered with «hi, can I just have your card number». Just appalling.
I can’t believe how absolutely terrible the service is at this dealership. I am shocked that after several emails the manager never had the courtesy to call me to discuss the situation. We would have been very open to flexibility in timing or options had someone bothered to call us to figure it out. Instead we drove to NH and got the car we wanted a few days later, but not without a lot of stress and interrupting my 5 year old’s birthday weekend needlessly.
There are many dealerships out there — I would stay clear of this one if you care at all about how you will be treated. Absolutely terrible.

Richie B., Peter and Greg treated my wife like family. They helped us when other dealerships wouldn’t. Lannan of Woburn is now my go to dealership and they have bent over backwards to put us in the vehicle we actually wanted to buy. I highly recommend them and I can vouch for their dedication to the customer! Thank you guys much for your help!!!

Well I had no issues with the service department, i bring both my Cadillac’s there for service. Seem’s like these people are complaining too much here a dealership can only do what it can do for you, i’m sure they want to fix all your vehicles to keep you coming back. David from Woburn

I leased a car there and had no real issues at the time. When, my lease ended the person I dealt with was incredibly rude because I would not buy the car. He had 5 other cars in the lot exactly like mine for $ 3000 lower than my buy back price.
The guy was a total tool and I would never go back there for that reason. I told the sales manager and he could have cared less.
I wont ever go back there

I have been bringing my vehicle here for service since 2008, I used them because they were close and convenient to my office, however it seems as though every time I go there they «can’t recreate the problem» and I end up paying $ 110.00 for diagnostic service and ultimately end up bringing it back in a short period to have the same issue fixed and miraculously the problem can now be addressed.
On September 8, 2014 I brought my truck in for service– had an issue with a noise that was coming from the inside of the vehicle. True to form they couldn’t recreate the noise so I was charged $ 110.00 for nothing. The same day I waited over a half hour in the waiting room for the shuttle. early that morning they called me and wanted me to come back to the dealership to do a test ride with the mechanic… Obviously if they had my vehicle I had no way of getting back there. I asked if the mechanic could come to my office to do the test drive (my office is less than ten minutes away from them) and was told they can’t go that far of a distance. I had to get the shuttle ride back to the dealership. When I got there my truck wasn’t even ready for the test drive, which made no sense, why come pick me up if the truck wasn’t ready for the road test??? However the mechanic was able to test ride the vehicle back to my office, again, if you couldn’t come pick me up there to do the test drive how does it make any sense that he can drop me off there?
Unfortunately the truck didn’t make the noise at the time I told him that it makes the noise when the vehicle is cold. The mechanic told me to start recording when the noise happens and call back when I have a pattern idea. Later that afternoon I was called around 2:00 and told my vehicle was ready to be picked up and they were sending the shuttle for me. When I got back to the dealership around 2:30 my truck was just getting the oil change done, even though they had it since 7:30 AM that morning!
Again I expressed frustration, why come pick me up if it wasn’t even ready? I had to leave work again and spend more time waiting around a dealership for nothing.
I did as the mechanic said and for the rest of the week noticed that the noise started when the vehicle was cold and that as it warmed up the noise went away so I called the dealership on Friday morning (September 12, 2014) to tell them what I have learned. I was told to come back this morning 9÷15÷14 for a test ride with a service rep, Chris at 7:30 AM. When I got there I was told by the woman at the front desk that I had to wait in the service line like everyone else which didn’t make sense because I wasn’t there for service but just a test drive. Needless to say after waiting over a half hour in the line I was told by a service rep. that Chris was busy and that I would have to wait another 10 – 30 minutes — Reminder: my appt was at 7:30 by this time it was 8:00 AM. I explained that I had a scheduled appt and that I had to get to work. Basically they don’t seem to care, they don’t care about the customers time and I personally think they are «not recreating problems» on purpose to get the $ 110.00 out of customers.
I walked out of the service room this morning and will never bring my business back to Lannon again.

My car was sent here after it turned off while I was driving due to the cobalt recall. I had called multiple times about the estimated time my car would take to be fixed and when I said I was going to be away and needed to know to drop off the rental I was told that my car was not ready. When I went away to California for my vacation on the second day was called saying my car was ready and the rental needed to be dropped off by the next morning or I would start being charged. When I tried to speak to a manager I was rudely spoken to and told that they could not do anything to help me and that I would have to pay. I found this to be very unprofessional especially because I had called to find out the time frame; and also because I had been inconvenienced and put into an unsafe position by Chevy when my car turned off in the middle of the highway. You need to take better care of your customers and speak to then in a professional manner. You not only interrupted my vacation but also inconvenienced my roommate to have to drop what she was doing so that she could drive the rental car 15 miles back to drop it off. I am appalled at this situation and would not plan on doing any future business with this dealership or company.

I brought my Corvette here for a simple oil change and these jerks took that as a license to add my cell phone number to an awful automated dialer that calls around 10:30AM eastern with an automated message about maintenance (it’s obviously a thinly cloaked marketing call). The real kicker is that I live in San Francisco now, so if I forget to turn my ringer off their call comes in around 7:30AM. I hate them so much…

Place is an absolute joke. Brought my girlfriend there a couple years ago so we could get an affordable family car. I introduced my girlfriend to the car salesman and explained we were looking together.
After one visit, the car salesman called her back and told her to come back in right away they got a used Malibu in.
When I came home from work, this guy sold her a 2 year old Malibu with 60,000 miles. The interior smelled like smoke. Two of the tires wouldn’t hold air for more than a day. Her interest rate was borderline illegal. Very upset that the car salesman completely bypassed me in the process. That was only the beginning of this nightmare dealership.
After we purchased the vehicle the car salesman then proceeded to sexually harass my girlfriend via text messages. He would text her at night time asking.“How’s the car babe?”. I asked her what was going on, she said it was very awkward and didn’t know what to do.
I called my cell phone provider and got the text transcripts. I then called the dealership and asked to speak to the owner. The owner was very condescending and rude to me. He said he would talk to the car salesmen to find out what’s going on.
Later he called me back and said that he spoke with the car salesman and nothing that I said was true and that there was nothing he could do. I told him I could bring in the text transcripts and asked if its typical protocol to be texting customers late at night, in which he said that wasn’t happening despite my evidence.
After that mess we were stuck with a 400 dollar a month lemon car. Coming from a former die hard Chevrolet owner, who has purchased two brand new Camaro SS’s, never again will I step foot in a Chevrolet parking lot. Finally got rid of the Malibu and bought a Toyota Camry.
0 stars for this place.

I had to bring my car here b.c. a part had a Recall on it. I called a different dealership in the area first and I couldn’t get anyone on the phone to assist me. Thankfully! Because I called Lannan 2^nd & I’ll never make that mistake again. I will go to them for any of my car needs — with current vehicle and if I ever am in the market for a new car; this is where I would go. They couldn’t have been more helpful from setting up my appointment to fixing my car. They made additional suggestions without being pushy or being sneaky and fixing it now/​billing me later (have had that happen before with other businesses.)

This place is as shady as they come, everything you fear about a used car dealership is what this place represents. Dishonest, unprofessional, slow, confusing, bad value.
Every interaction I had with them was a new level of painful. It was the most frustration I have ever experienced in my life. They are a poorly run organization and you will regret the decision to even step foot on the lot. Avoid them at all costs, seriously.
***Update*** Unilocal keeps censoring my review and won’t let me post what really happened. My review was not vulgar, not rude, but the full version certainly is not favorable. What you see above is the only thing Unilocal will allow me to say. I have a LOT of detail to say, please PM me if you want to hear the real story about my experience. I even have a letter from one of the owners admitting to the errors of his staff and saying how embarrassed he was.

My first experience with Lannan was a fantastic one!
I have had 2 Chevy Impala’s and have been very happy with the brand. When I figured I wanted to buy a new car, I researched the different models Chevy offered and became interested in the Equinox. I had been looking into the 2012’s but decided to wait until the 2013 came out. I had a list of what I was looking for in the 2013 Equinox down to the color. When I checked the Chevy website and put in my specifications, along with my zip code to find a local dealer my dream Equinox (and more) was at Lannan Chevy in Woburn, MA. I live in Haverhill, MA and wanted to buy from my local dealership but decided to take the ride down to Lannan, see what the car looked like and would go from there.
My father was kind enough to go with me on a Friday morning. When we walked into the showroom, the receptionist was very friendly and offered to get a salesman to speak to us. Most of the salespeople were either with other customers or perhaps vacation because Steve, the GM, came over to help us. Very friendly and up beat I told him about the car I came to see, that I was interested in trading my 2009 Impala and wanted to see what he could offer.
First thing he did was to go and get the Equinox I came to look at (it was even better in person!). It was nice to have him show me the car’s features on the vehicle itself rather than rattling off info from a brochure. I then got to test drive the vehicle.
When we got back to the dealership I was able to show him the car I planned to trade in then we went back to his office to discuss price and trade in. We were also honest that we would be checking with our local dealership for price and trade in value.
In all honesty Steve made it very hard to buy from our local dealership. He gave me a fair trade in value for my car. I have a GM card credit card which I was redeeming credits for and I plain fell in love with the car after driving it.
I decided to take the rest of the weekend to see my local dealership and see if they could match the price, trade in and find an Equinox comparable to the one at Lannen. Nope.
Monday morning we called Steve to say we wanted the car and what needed to be done next. I was paying for the car outright so all I needed was a check. I had the necessary paperwork for my trade in and Lannan has someone on the premises that deal with the RMV.
When we arrived Steve introduced us to Mark (a salesman) who helped with the paperwork. He was fantastic! My Equinox was waiting for us when we arrived. After all the paperwork was filled out, he gave the info to the registry person then asked if we minded if he left for a few minutes so he could go get my inspection sticker (also on the premises). Such service!
After he returned, we went out to my new car and he spent as much time as I needed showing me all the bells and whistles of the car. I didn’t feel rushed and he was extremely knowledgeable.
I honestly cannot say enough about how impressed I was with Lannan Chevy. My only disappointment is I wish they were closer to where I live.