RC Olsen Cadillac

Great place!
Spent the day there talking to a sales person who was great! Very helpful and knowledgeable! Got a great deal on a pre-​owned Cadillac. Nothing but good things to say about this place. ;-)

This dealership is horrible compared to other Cadillac dealerships. The dealerships in Nashua NH and Norwood MA are far better — go there! The waiting area is not as nice here and everything is always more chaotic. One time I made an appt for a service weeks in advance and when I arrive, they tell me that unless its an emergency, the wait time will be 4 hrs. I left work for the appt — you think if they were overbooked, they would have called in advance rather than waiting till I arrived.

Great price on car.
Adequate/​fair price on trade-​in.
The real value at this dealership is time. In and out with a new car within an hour and half.
I went early on a weekend morning and had the whole dealership to myself. My sales rep (Dave Robinson) was extremely quick and efficient with paperwork and helpful with overall process. Financing was easy.

This is the worst service station I have ever been to, and I would seriously suggest to anyone having work done to their car to go somewhere else.
I went in for them to check my ignition system, I just had a battery replaced and I was having issues starting it still. I wasn’t sure if I got a bad one or if it was my alternator going. Once they realized it was the battery with price tag of $ 130 for the diagnostic (replacement battery was free) and not around $ 800 an alternator replacement they came up with $ 1,200 worth of other stuff that apparently I need.
Now this is the 5^th set of eyes I’ve had on my car in the last month.
1. There has been my oil change and transmission system check done 3 weeks ago,
2. my yearly inspection done 4 weeks ago
3. My normal mechanic fixed a motor mount, my suspension and brakes along and did a full diagnostic of my vehicle one week earlier
4. My battery was replaced 4 days ago, and they checked my alternator.
None of the issues found at RC Olsen were detected by any of the 4 different sets of mechanics.
Being that interstate installed a new battery 4 days earlier they dropped off a replacement at Olsen and took back the «dead» battery from my car. Here is where it gets even sketchier the battery that Olsen removed and gave back to them was not the same battery that interstate installed. The Interstate representative called me to let me know that what they got back had an April date on it (not October) and still worked!
BE WARNED ABOUT THIS PLACE AND SKEPTICAL ON ANYTHING THEY TELL YOU TO DO.
Also as an fyi to let people know I am serious about how it felt like they were trying to rob me. I filed a complaint with the State Attorney General’s office. If anyone else has had the same problems call or file a complaint here:
Here is apparently what they said I needed. and they gave no explanation of why i needed any of it. just ratteled off a list of things tat apparently i needed and expected me to give them the ok to just do it.
Right side inner CV — 450 — my normal mechanic worked on my suspension and fixed a broken joint the week before. Look at the video below, I get no issues when accelerating or going over bumps
Both Transmission lines replace — $ 370 — apparently I have a leak that my transmission guy, inspection and mechanic didnt find. Its perfectly normal to have to top off a transmission system as i probably add a quart every 40,000 (yes thousand) miles.
Cleaning of throttle body — $ 120 Gave no reason to why I would need this
Flushing of fuel injection system — $ 150 — also gave no reason why I needed this
they also charged me $ 65 to re program my key fob.

In the summer of 2013 while I was shopping Cadillac CTS’s (which was my first mistake) when I was buying a house on a hill and needed an AWD car, I found a ’09 CTS with 26k on the clock with all of the options I was trying too find in a CTS. I contacted the dealer and was put in touch with Vito and arranged to come in on the following Saturday as I live in North Adams, MA, and it’s quite a drive to Woburn.
As I was just leaving North Adams, I get a call from Vito on my cell phone explaining that «there was a small scratch in the paint in the passenger’s side door of the car that must have happened while on our lot. It’s small and we will fix it, but do you still want to come see the car?». Sounding like someone may have knicked the door with their door which is really not a big deal, so I decided to still go see the car.
When I saw the car, I was pretty reluctant to test drive it. Let’s say had I really test drove a CTS before and didn’t just drive three hours to check it out, I wouldn’t have bothered. A good amount of paint was missing from the car as well, and half the paint was missing from the passenger side. Even worse than that, was the black cherry paint was speckled all over the interior of the car, I would say almost as if by some weird design like the prior owner was huge into tacky 50s décor, only it was much heavier on areas the driver regularly touched such as on the center console, the armrest on the door and the digital key on the ignition.
While test driving the car, it was blatantly obvious that all 4 struts were extremely shot. Hitting a bump in a CTS with working struts is bad enough, and hitting them on this thing was horrific and then it proceeded to bounce you around. In short, this car was trashed and they still wanted $ 23,000 for it. I would not have traded my ’05 STS with 100k on it for this dead even, as the older, higher mileage vehicle was in better condition mechanically and cosmetically.
Had Vito been honest with me and told me this car was in fact trashed, he could have saved me the trip and saved the dealer from a two-​star rating. I would not be doing business with this dealer again even if I would ever consider another GM car after actually owning a Cadillac CTS, and I should add that I feel two stars is being quite generous although it would be unfair to my truly one star dealership experiences to only give them one.

Hate to even give it one star but it made me!
If you are thinking of purchasing a car here DONT!!!
We bought a new hybrid escalade 5 years ago from this
Dealer. The vehicle was $ 80,000. From the day we have had
It it had major problems with the stabilatrack system.
Needless to say after years of them claiming to fix it, my warranty
Is up and still have major problems. I called to have
It repaired AGAIN, and explained I needed a loner which was
Promised when we purchased car but Dave the salesman forgot
To put it in agreement. So I explained all of the issues i have had over
The years but the manager was not concerned. I could go on but you get the
Picture!!!
Don’t trust this dealership I have had do many issues but this
Was the icing on the cake!
Stay away! Find a reputable dealer elsewhere

We just purchased a used car from RC Olsen a couple of weeks ago. The process was incredibly smooth and everyone was extremely nice from the front desk to the financial manager Jessica. Jessica was super helpful and went out of her way to help us.
Our Salesman was Todd Burke. We truly appreciated him not being pushy or the typical cheesy car salesman we all dread. You have to do a little engaging to get him talking though. If we didn’t ask him questions, he wouldn’t have said a word on our test drive. It was a little awkward. He also wasn’t the best at communicating with us on when we could pick up our car. We had to keep reaching out to him.
After we purchased our car and brought it home, the «change oil» prompt came on and then later that day, our emergency brake became stuck. We got the brake to disengage but now the emergency brake handle cover is loose. We called Todd to ask him about the oil and tell him about the Emergency brake and he didn’t seem too concerned. He said «I’m sure the oil was changed.» He didn’t even check for us. We had to call the service department (who was super nice) to verify our car did have the oil change. As for the emergency brake, he was very lackadaisical and said «sure, we can just look at it.» There was no concern or urgency. I felt as though he didn’t care that the car we literally just bought from him the day before already had an issue.
All in all, a good experience. Just would have appreciated greater communication and attentiveness to issues.

DISGUSTED!!! I was told when i purchased my used vehicle that it would be 4 yrs under warranty or 50,000 miles whichever i reached first. I brought my car in today to get an oil change and have my navigation checked out because since i bought my car there has been issues with it. They told me my warranty is up it has been four years what they didn’t tell me when I purchased my vehicle was the warranty starts from first purchase. I also had my appt today at 11am they told me 2 – 3 hour wait when i had an appt DONT GO HERE THEY ARE SCAM ARTISTS!!!

Bruce is the best no one knows caddys like bruce he gives you the best deals around best caddy dealership around

It seems to really depend on who are you dealing with in this place. Our salesman, Joe Latores, could not have been more abrasive and downright sarcastic.
I found it so off-​putting that although they had the exact vehicle we wanted, his attitude was enough to stop the transaction and go elsewhere.
Simply crazy in this day and age to put up with that nonsense when there is so much competition out there for your dollar.
Olsen survives by catering to the older crowd who come back like sheep year after year. Now they’re going to have to wake up and realize they are not the only game in town.

Traded my DTS for a luxe Toyota…
Sadly RC Olsen used after market brake parts all around and were not installed properly in the emergency brake. Instead of paying Toyota for an adjustment I brought the car back with 10 days of purchase to RCO.
They wrere to adjust the emergency brake and look at a low tire and possibly rotate and balance same.
Neither was touched!!?
The repair was done at no charge, but no repair was done! The same delated tire was on the same rim, on the same axel and when I returned to the Toyota dealer to inspect the work nor was the emergency brake fixed.
I paid out of pocket for both a new set of tires and to have the emergency brake brought into order.
I wonder if they would have come to my funeral if I were in a major accident? Due to their negligence?
Btw, I thouht the complimentary snacks in the waiting room were for we customers, and not lax sales people?
Disappointed my DTS didn’t last longer… loved it but not its lack of reliability!
I doubt I would return to RC Olsen ever for vehicle new or used, certainly not for service!

Just a terrible place to bring your cadillac to be repaired. Terrible customer service and just plain con-​artists, never again.

Went in looking for a used CTS coupe. They didn’t have what I wanted in the inventory, but the Sales Representative, Angel Torres, was extremely helpful. He let me take a road test with a similar car, even though he knew I wasn’t buying that day, or until they had what I was looking for in stock. It was my first time driving the CTS, and I wanted to get a feel for it. He had no problem with this. I loved the car and the experience.
There was no pressure, Angel was just a normal guy, and it was an overall stress-​free experience. I was sorry they didn’t have what I was looking for. But the good news is that now I am strongly considering buying a new one instead of used. If I decide to, I’m calling Angel first. I suggest you call him, too.

6 months ago I would have wrote a rave review when I bought my car. Now not so much. 3 months after I bought my cadillac the service engine light came on. They had sold me an extended bumper to bumper warranty promising everything would be covered. When I brought it into another cadillac dealership they told me low and behold it was not covered under the warranty. When I had called Olsen they said «bumper to bumper is a very loose term» do not recommend a warranty purchase with them.

I highly recommend Vito Fulciniti as your salesperson! When I called from a competing dealership and explained the deal they were offering, he beat it and had the color I wanted! I LOVE my 2 door bronze CTS sporty beauty every day! Also, the service at this dealership is VERY good. Always top notch and willing to help however they can. Great waiting area also — with snacks! ;)

I have to PRAISE Olsen customer service. After a recent service visit where they were not able to figure out the reason why at times my car would not start. We recd a feedback survey to complete and I explained that I do not feel safe knowing my car may not start at any given time, we recd a call from George who immediately picked up the car, replaced the starter and returned my car to me. This is what I call great customer service. You have restored my faith in Cadillac service.

Went to small claims court in Woburn MA. Within a week the dealership called me and wanted to make things right. Too late, I had already bought new rims online and couldn’t be happier. We settled at an agreeable amount and now it’s over. I will still go out of my way to never recommend these people. I wish I had the $$$ to start a dealership across the street and treat people right. I really do.

Being new to the area I was apprehensive about bringing my car to the new place. But… I did not have much of a choice.
I would agree that a neighbourhood garage will be cheaper than dealership, but you need to have a mechanic who knows what he is doing with your car and is trustworthy.
Given the complexity of the cars I usually go to the dealerships based on assumption that if somebody works on similar cars all the time — they are less likely to make a mistake.
Anyway. Here is my experience at Olsen…
Clean, nice environment. Very friendly and attentive service advisors. Honest mechanics. The suggested repairs were explained and qualified properly: urgent (brakes), or not (a bit of play in suspension).
If you are new to the area and need your Caddy to be serviced — I would definitely recommend them. You will enjoy the experience of the guys working with you, not trying to get extra money as some dealership shops do.